You can look on the Ahead Software AG website http://www.nero.com to see if there is a newer version of the file CDROM.CFG available. This file contains the settings for all the CD/DVD-ROM drives supported by Nero. We are gradually entering in this file all the CD/DVD-ROM drive types which we are informed about. For this reason we would like to ask you to send us your CDROM.CFG file, if you have successfully completed the autodetection process. You will find the file in your Nero program folder and you can send it by e-mail to our support address: techsupport@nero.com. This will mean that other Nero users who have the same type of CD/DVD-ROM drive will not have to carry out the autodetection process in future. In return, we will, of course, make the latest version of this file available on our website.
If you cannot find the relevant information on our website, or if you do not have Internet access, you can call our hotline or send us an e-mail with a description of the problem. You should make sure that you have the following information available before you call us or include this information in your e-mail: the exact name of the CD/DVD-ROM drive (e.g. 'PIONEER CD-ROM DR-U10X'), the type of bus connection (IDE/SCSI) for the drive and other information about your computer (operating system, memory, SCSI controller and, where relevant, the name and version of other software for burning CDs which is installed on your computer). You will find the necessary information on the cover of your Nero CD.