Support
Useful links
Homepage der Ahead Software AG
Onlinekauf
Updates
Firmware für CD Rekorder
Questions and problems
E-mail:techsupport@nero.com
Address:Ahead Software AG, Im Stoeckmaedle 18, 76307 Karlsbad, Germany
Tel:0190 871086
Fax: 07248 911 888
We are happy to help with questions and problems. Please make sure that you fill out the form below. This will make it much easier for us to answer your questions quickly. Thank you in advance for your help.
Software:
- Nero version (all 4 digits)
- Windows version (95, 95a, 95b, 95C, 98, 98SE, NT4, Windows 2000, Windows XP)
- For Windows NT4, Windows 2000, Windows XP: the service pack version
- Any other Windows upgrades installed
- The name of any other CD recorder software installed (and any previously installed software together with the version number)
Hardware
- The names of the recorders connected to your PC and the firmware used
- The names of the CD/DVD drives
- The IDE/ATAPI drives
Primary port master:
Primary port slave:
Secondary port master:
Secondary port slave:
- The device control type for all devices: (go to Device Manager > CD-ROM/Disk drives > <<YOUR DRIVES>> > Properties > Settings)
DMA (if available)
Disconnect
Auto Insert Notification
- Busmaster drivers: (go to Device Manager > Hard disk controllers)
- If connected, the names of the following devices and the connection type (USB, SCSI, parallel...):
- Scanner:
- Printer:
- ZIP / JAZZ drive:
- all other externally connected devices.
- The name of the motherboard and the chipset (see the motherboard or computer manual)
- On PCs running Windows 95/98/ME: Are there any exclamation marks in the device manager and if so, where? We recommend removing these exclamation marks. Generally it helps to upgrade the drivers for the devices in question and/or to resolve all resource conflicts.
- If the error occurs during the burning process, please send us the log file which can be saved at the end of the burning process or simulation. This file will give us the basic information which we need to be able to solve the problem. Please send us the log file if you can.
The most important thing is a detailed description of the problem and of the exact steps which led up to the problem. Please remember that any piece of information, however small, which you can give us concerning your system, may help us to solve the problem more quickly.