The CastanetTM Tuner

Frequently Asked Questions

 

Contents

The Tuner cound not find the host from within our firewall for the http proxy that I specified!

If you are running on Win NT/95 and your HTTP proxy cannot be found by the tuner, make sure you specify a host name and not an IP number for your proxy. The reason is that there is a bug in Java on PCs which doesn't allow connections to hosts that are specified by IP addresses. This works fine on Solaris and hopefully will be fixed in the next release of Java for the PC.

Can I enter an IP address as a proxy host name?

On Solaris it is possible, but on the PC specifying an numeric IP address does not work. This is a bug in Java and we hope it will be fixed in the JDK1.1. For now you will have to enter a legal host name. Note: JDK 1.0.2 on the PC will not accept IP address in dotted decimal notation.

Can I use the Marimba Products with AOL?

Yes, but there are guidelines to follow:

  1. You need to get AOL for Win95, this won't be automatically installed with AOL3.0. Once you're logged on to AOL, click the "keyword" button and type in "GET95". This will take you to a download area for win95.
  2. Once the download is done, run setup95 from c:\aol3a\download\setup95
  3. To run Castanet you must *first* log into AOL manually. Once that's done the tuner will work fine.

If you have connection problems, insure that in the network control panel you have DNS turned off for the TCP->Dialup Adapter entry. You can do this by double-clicking this entry and then selecting the "DNS" tab. Then check "Disable DNS" and hit apply.

Does the Tuner work through an SOCKS firewall?

Unfortunately not. We hope to support SOCKS in the future. This depends on SOCKS support in the JDK1.1.

How do I prevent the Tuner from starting when I boot my computer?

Right click on your Windows Task Bar, choose "Properties" and view "Start Menu Programs." Then remove "Castanet Tuner" from "Startup."

Why doesn't the Tuner automatically update itself?

The tuner will automatically ask to be updated once every week. You can skip that update, but you can also update more frequently by selecting "Update Tuner" from the Tuner menu.

I'm getting a "corrupt cache" message during the Tuner update!(Win95)

If you have installed something into your registry which attempts to make your Win95 short filenames look nicer by removing the "~" from the name when possible, then you will run into problems trying to update your tuner. To fix you must edit your registry and remove the binary value named NameNumericTail. To do this, go to the Start menu and select Run, and type the program name "regedit". Under the top level "My Computer", walk down the tree through the following entries, until you find the entry called "NameNumericTail". If you remove this you should be able to update the tuner.

    HKEY_LOCAL_MACHINE
	System
	    CurrentControlSet
		control
		    FileSystem
    			NameNumericTail
 

Remove the entry called "NameNumericTail", restart your computer, and re-install the Castanet Tuner from the InstallShield files. Updates should work at that point.

Note: Norton Utilities 2.0 gives you the option of changing how the short version of the files are named.

What does it mean when I update the Tuner or subscribe to a channel and get an unexpected code 82?

An error like this (the error code number may vary) usually means that you are configured to use an HTTP proxy that Marimba doesn't support. Right now the only proxy we seem to be having trouble with is the Gauntlet firewall proxy, and ones which are derived from that one. We are working hard to get a fix for this problem.

How do you make Internet Explorer 3.0 (IE) use the Tuner as a viewer for channels?

  1. Choose the "Options" item in the View menu in IE.
  2. Go to the "Programs" tab in the dialog.
  3. Click on the "File Types..." button
  4. Click on "New Type.."
  5. Enter ".chn" in the "Associated extension" textfield.
  6. Enter "application/marimba" in the "Content Type (MIME)" textfield.
  7. Click on "New..."
  8. Type "Open" in the Action textfield
  9. Enter the path to the Tuner executable that you installed. Typically this path will be "c:\Marimba\Castanet Tuner\tuner.exe"
  10. Click Ok in the New Action dialog
  11. Click Ok in the Add New File Type dialog
  12. Click Ok in the File Types dialog
  13. Click Ok in the Options dialog

Where do channels get downloaded onto my machine?

Channels are stored in the .marimba directory, which is located in

Windows 95:
C:\Windows\.marimba
Windows NT:
C:\WINNT\.Marimba
Solaris:
In your home directory.

However, a user may install Windows or Windows NT and give a different name for the Windows (or WINNT) directory, in which case the .marimba directory will be there instead.

 


Copyright © 1997 Marimba, Inc. All rights reserved.