Overview - Troubleshooting

The troubleshooting chapter covers known issues you might come across. This section provides many test sheets and links/references to examples in the Examples chapter.

 

The Following topics are covered.

 

Topic

Description

Do I need a hosts file?

Information of the requirement of a hosts file or not.

 Configuring Mail Clients to connect to FTGate Q & A

Assistance in problem solving when connecting mail clients to FTGate.

 

Links/references to other sections

 

If you are having trouble with connections across the LAN (local area network) try these tests:

 

Topic

Description

 Testing TCP using telnet and ping

A test sheet to assist in problem solving with network connections.

FTConfig

Emergency recovery tool, helps recover from unexpected problems - Locking yourself out of the Web Admin for example.

 

Additional information can be found in the Knowledgebase on our web site at http://www.ftgate.com