Internet Access Kit Readme

• General Notes.

• Known Problems.

This software runs on and is supported on Microsoft Windows® 3.x, Microsoft Windows® 95 and Microsoft Windows® 98 platforms. A Macintosh version is also available that runs on either a PowerPC Macintosh with System 7.5 and 8.0 or a 68K Macintosh* with System 7.1 or greater. This version of the Telstra Internet Access Kit includes Microsoft Internet Explorer™ versions 3.02 and 4.01 Service Pack 1.

Turn your Modem On!
During the Account Creation process the Telstra Internet Access Kit will attempt to automatically detect and install drivers for your Modem. Please ensure that your Modem is switched on and connected to your PC.

Apply for an Internet Access Account
If you want to create a new Internet Access Account with Telstra Big Pond® Home, return to the previous menu and select the Apply for an Internet Access Account option. At the completion of the signup process the Telstra Big Pond Home systems will be updated with your login information. This process can take up to 10 minutes. Please note of the Username and Password that you select during signup, you will need these to access the service.

Back to the Setup page.

What to do if you already have an Account with Telstra Big Pond Home?
If you already have an Internet Access Account with Telstra Big Pond® Home and you want to setup a second or subsequent PC to allow you to connect, return to the previous menu and follow the instructions provided under the Configure this PC option. 

If you do not want to change your Internet configuration settings

1. select Programs, Internet Explorer, Connection Wizard
   (This will start the Internet Connection Wizard)
2. select the option "My computer is already setup for the Internet. Do not show this wizard again.", as shown on the screen below.

   

3. click Next and then Finish to complete the procedure and exit the Wizard.

1. select Programs, Internet Explorer, Connection Wizard
   (This will start the Internet Connection Wizard)
2. select the option "I already have an Internet Connection and I do not want to change it", as shown on the screen below.
   

   

3. click Next and then Finish to complete the procedure and exit the Wizard.

Back to the Setup page.

Customer Support
If you run into problems or have any questions, you can contact the Telstra Big Pond Customer Support Centre on 131-282 for the cost of a local call. The CSC operates between 8am and Midnight, 7 days a week. Please note that all opening times are Australian Eastern Standard Time or Daylight Savings Time.

Keep your Windows 3.x/95/98 CD or Disks handy!
If you have never installed Internet or TCP/IP software on your PC, you may be asked during the installation process to provide some additional files from your Windows 95 distribution media. Please have it handy!
 

Known problems

Windows 3.1x
There are 2 known issues with the Windows 3.1x installation:

1. Newsgroups
   The Real Name (also known as Friendly Name) and Email Address are not being set for the news client. If these are not set, messages will appear to be coming from Unknown. To fix this, please follow the list of actions below:
   1. Double-click on Internet Explorer in the Microsoft Internet Explorer program group.
   2. From the View menu, select Options....
   3. Click on the Programs tab.
   4. Click on the News button.
   5. In the bottom pane, enter your Name and Email address. The Name entered is how you will be identified in the newgroups. The Email address is your username followed by @bigpond.com, i.e: if your username was jsmith, then the Email address you would enter would be jsmith@bigpond.com
   6. Click the OK button.
   7. Click the OK button.

   You are now set up for posting news articles. If you have any problems with this procedure, please contact the Telstra Big Pond Customer Support Centre on 131-282 and they will assist.

2. STD Dialling
   If you are dialling STD to one of the Telstra Big Pond Home POPs (Points of Presence), you may encounter a bug in the dialler which results in an extra zero (0) being added to the front of the number. The way to check this is to double-click on the Telstra Big Pond Home icon (in the Microsoft Internet Explorer program group) and examine the phone number displayed. If it appears similar to 0 03 92900000 then you have this problem. To work around this, please follow the list of actions below:
   1. Open the Microsoft Internet Explorer program group.
   2. Double-click on the Telstra Big Pond Home icon.
   3. Click on the Properties button.
   4. Delete the leading zero (0) from the area code, i.e: if the area code was originally showing as 03, change it to be 3.
   5. Click the OK button.
   6. Check the phone number displayed, it should now look similar to 0 3 92900000 - don't worry about the space between the 0 and the 3, it won't affect the dialling of the number.
   7. Click the Close button.
   8. Click the Yes button in the Save Changes? dialog box that appears when you close the dialler.

1. Installation Stalling
   If you have not previously installed any Internet software you will have to reboot your PC twice during this install. After the second reboot, your PC may start up and go to the standard Windows desktop without continuing the installation. If this happens, double-click on the Internet Explorer icon on the desktop to continue the installation and start the signup process.

2. Installation over previously installed Microsoft Internet Explorer version 4 (IE4)
   If after the fist reboot your PC starts up and goes to the standard Windows desktop without continuing the installation, you most probably already had IE4 installed in the past. To continue with installation and signup process double-click on the Internet Explorer icon on the desktop or re-insert the CD.

3. STD Dialling
   If you are dialling STD to one of the Telstra Big Pond Home POPs (Points of Presence), you may encounter a bug in the dialler which results in an extra zero (0) being added to the front of the number. The way to check this is to double-click on the The Internet icon on the desktop and examine the phone number displayed. If it appears similar to 0 03 92900000 then you have this problem. Click the Cancel button after checking, Internet Explorer will then fail to find the site its trying to open. Click OK in the dialog box and then close Internet Explorer. To work around this, please follow the list of actions below:

   1. Click the Start button and select Programs, then Accessories and then Dial-Up Networking from the menus.
   2. Right-click on the Telstra Big Pond Home icon and select Properties from the menu.
   3. Delete the leading zero (0) from the area code, i.e: if the area code was originally showing as 03, change it to be 3
   4. Click the OK button.
   5. Close the Dial-Up Networking folder.
   6. Double-click the The Internet icon on the desktop.
   7. Check the phone number displayed, it should now look similar to 0 3 92900000 - don't worry about the space between the 0 and the 3, it won't affect the dialling of the number.
   8. Click the Cancel button if you do not wish to dial in at this time.

   That should fix the dialling problem. If it has not or you have trouble with this procedure, please contact the Telstra Big Pond Customer Support Centre on 131-282 and they will assist.

Back to the Setup page.