General Notes
Environment
This software runs on and is supported on
Microsoft Windows® 3.x, Microsoft Windows® 95 & 98 platforms, as well as PowerPC Macintosh with System 7.5 and 8.0. The software will run on but is NOT supported on 68K Macintosh* with System 7.1 or greater and WindowsNT 4*.
* There is currently no Customer Support
for the 68K based Macintosh or for WindowsNT.
Turn your Modem On!
During the Account Creation process the
Telstra Big Pond® Home Internet Access Kit will attempt to automatically detect and
install drivers for your Modem. Please ensure that your Modem is switched on and connected
to your PC.
Account Creation
At the end of the Account Signup
process the Telstra Big Pond Home systems are updated with your new account details. Make
sure that you take note of the Username and Password that you select, you will need these
to access the service.
Customer Support
If you run into problems or have any
questions, you can contact the Telstra Big Pond Customer Support Centre on 131-282 for the
cost of a local call. The CSC operates between 8am and Midnight 7 days a week. Please note
that all opening times are Australian Eastern Standard or Daylight Savings Time.
Back to the main page.
Windows 95 Notes
Keep your Windows 95 CD or Disks handy!
If you have never installed Internet or TCP/IP software on your PC, you may be asked during the installation process to provide
some additional files from your Windows 95 CD or Disks. Please have them handy!
Known problems
Windows 95
There are two known problems with the Windows 95 installation:
- Installation Stalling
If you have not previously installed any Internet software you will have to reboot your PC
twice during this install. After the second reboot, your PC may start up and go to the
standard Windows 95 desktop without continuing the installation. If this happens,
double-click on the The Internet icon on the desktop to continue the
installation and start the signup process.
- STD Dialling
If you are dialling STD to one of the Telstra Big Pond Home POPs (Points of Presence), you
may encounter a bug in the dialler which results in an extra zero (0) being added
to the front of the number. The way to check this is to double-click on the The
Internet icon on the desktop and examine the phone number displayed. If it appears
similar to 0 03 92900000 then you have this problem. Click the Cancel
button after checking, Internet Explorer will then fail to find the site it's trying to
open. Click OK in the dialog box and then close Internet Explorer. To work around
this, please follow the list of actions below:
- Click the Start button and select Programs,
then Accessories and then Dial-Up Networking from the menus.
- Right-click on the Telstra Big Pond Home
icon and select Properties from the menu.
- Delete the leading zero (0) from the
area code, i.e: if the area code was originally showing as 03, change it to be 3
- Click the OK button.
- Close the Dial-Up Networking folder.
- Double-click the The Internet icon on
the desktop.
- Check the phone number displayed, it should
now look similar to 0 3 92900000 - don't worry about the space between
the 0 and the 3, it won't affect the dialling of the number.
- Click the Cancel button if you do not
wish to dial in at this time.
That should fix the dialling problem. If it
has not or you have trouble with this procedure, please contact the Telstra Big Pond
Customer Support Centre on 131-282 and they will assist.