| NewsTicker | Troubleshooting: |
| Q: The Ticker just "Connecting...!" or stays black. It never gets any real data. | A: If you are using a dialup connection, make sure you are connected to the internet. The NewsTicker does not support proprietary internet connections (such as the "classic" versions of AOL or Prodigy). If you are using a direct connection, and need to use a proxy server to access the internet, make sure you fill out the proxy information in the 'Proxy Information' dialog box (from the NewsTicker popup menu). If you use Netscape 3.0, you can get this proxy information by clicking on "Options", then "Network Preferences", then "Proxies" in Netscape. Make sure it says either "manual" or "none". If it is manual, click on "view" and get your HTTP Proxy and Proxy Port from this page. This is the information to enter into the same fields in the ticker "Proxy Information" dialog box. If you use IE 3.0, you can get this proxy information by selecting the "View" menu, then "Options", then click on the "connection" tab. If "Connect through a Proxy server" is checked, then click on the "Settings" button. The "HTTP Proxy" and port should be entered into your ticker's "Proxy Information" diaog box. Note that for both IE and Netscape, if your proxy is listed beginning with "http://", you should omit these characters. |
| Q: How do I configure the NewsTicker? | Right-click anywhere on the Ticker to display the ticker menu. From here, select 'Preferences'. |
| Q: When I double-click on a story in the Ticker, nothing happens. I don't see the full text for the story. | A: The NewsTicker needs to know where to find your browser, if it isn't already running. Right-click on the ticker, and select "preferences". Then enter the full path to your browser. For standard installations of Netscape, this is usually "C:\netscape\netscape.exe". For standard installations of IE, this is usually "C:\iexplore\iexplore.exe". |
| Q: "The Ticker runs too slow or is "jerky". Why? | You can set or clear the "Smooth Scrolling" option in the "preferences" dialog box. With "Smooth Scrolling" on, text in the NewsTicker is always incremented by only one position each time, and the display routine is called more often to increase the speed. This takes more CPU cycles, but produces a smoother display. If you disable "Smooth Scrolling", the display routine is called less often but the increment is the speed setting. This takes less CPU time and can be used if you notice that your machine or the ticker slows down (especially at higher speed settings and on slower machines). |
| NewsTicker | Tips: |
| The ticker will stay up-to-date with the selections you make on your personal news Web Page. Just make whatever changes you want on your personal news page and the ticker will automatically stay in sync, the next time it updates. (Or select 'Update Now' to sync-up immediately.) |
| You can "drag" the ticker with the mouse in either direction. This is helpful if something you want to see went by too fast. The ticker will continue to run in the direction you last moved it. |
| You can quickly move to the next "topic" (eg, Sports, Weather, Headlines) in the current subject by clicking on the 'Next Topic' button. It is the arrow button on the left side of the ticker. If you'd just like to skip to the next "story", then right-click the Next Topic button. |
| You can move the ticker on screen. Just click anywhere inside the ticker and then begin to "drag" the mouse. When the cursor reaches the edge of the ticker, the ticker will begin to move. Continue dragging until you have it placed on the screen where you'd like it to be. |
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