If you have problems with your ThrustMaster product please call ThrustMaster Customer Support. In order to better assist you with diagnosis of your problem we ask that you gather as much information as you can before calling. Knowing the speed, make, and model of your computer system, and games you use is very helpful information. We encourage you to try the product on other computer systems (if available). This will help us to determine if the product is faulty or if something in your system is causing a compatibility problem.