|
Error No. |
Error message |
Explanation |
|
2000 |
"Connection rejected
by server." |
Please try again. |
|
2001 |
"Operation
timeout." |
The operation you attempted
has timed out. Please try again. |
|
2002 |
"Unexpected message
from the server." |
Please try again. |
|
2003 |
"Socket error." |
Please try again. If you
continue getting this error, please make sure your Internet connection is
working. |
|
2004 |
"Cannot connect to
the server." |
Please try again. If you
continue getting this error, you are most likely trying to connect to the
Internet behind a corporate firewall. If this is the case, you will need to
enter your proxy information into the PayPal conduit. Here are the
directions: ·
Ask your System
Administrator for the IP addresses and port numbers for your HTTP Proxy and
Secure Proxy. ·
Click on the HotSync
Manager icon and select Custom. ·
Double-click PayPal
and then click the Firewall Proxy Setup button. ·
Check the Web Proxy box
and enter your proxy information. ·
Click OK until you
have exited from the HotSync manager to store your proxy settings. ·
Sync your device
again. If you continue getting
this error, please notify PayPal Customer Service. To do so, log in to your account
at www.PayPal.com, click on Help and fill out the Contact Us box at the
bottom of the page, or you can call 1-800-836-1859. |
|
2005 |
"Cannot start up
connection to the server." |
Please try again. If you
continue getting this error, please notify PayPal Customer Service. To do so,
log in to your account at www.PayPal.com, click on Help and fill out the
Contact Us box at the bottom of the page, or you can call 1-800-836-1859. |
|
2006 |
"Handheld
disconnected." |
Please make sure your device
is properly connected, then try again. |
|
2007 |
"Handheld device
error." |
Please make sure your
device is properly connected, then try again. You can also turn on your
device to be sure the batteries are not dead. |
|
2008 |
"Server unable to
process transactions." |
Please try again. |
|
2009 |
"Your PayPal ID was
rejected by the server." |
Please notify PayPal
Customer Service. To do so, log in to your account at www.PayPal.com, click
on Help and fill out the Contact Us box at the bottom of the page, or you can
call 1-800-836-1859. |
|
2010 |
"PIN change
rejected." |
You may have changed your
PIN too many times in one day. The server should accept your PIN change
tomorrow. |
|
2011 |
"Your PayPal software
contains invalid transactions." |
Please try again. If you
continue getting this error, your device's memory is probably corrupted.
Please call PayPal Customer Service at 1-800-836-1859. |
|
2012 |
"Transactions
rejected by the server." |
Please try again. If you
continue getting this error, your device's memory is probably corrupted.
Please call PayPal Customer Service at 1-800-836-1859. |
|
2013 |
"Server cannot
initialize PayPal at this time." |
Please try again. Your
PayPal account may have reached the maximum number of times it can be
synchronized in one day. If you continue getting this error, please try again
tomorrow. |
|
2014 |
"Your PayPal ID has
been rejected by the server. Please download again." |
Please try again later. If
you do not have the latest version of PayPal, please download it again from
www.PayPal.com. |
|
2015 |
"You are using an
outdated version of PayPal. Please download again." |
You are using an outdated
version of PayPal. Please download the latest version from www.PayPal.com. |
|
2016 |
"You have entered
invalid login information. If you have not already done so, please register
at www.PayPal.com." |
NO HELP |
|
2017 |
"Login rejected.
Please go to the login page at www.PayPal.com for assistance." |
NO HELP |
|
2018 |
"Certificate resign
request denied." |
Please try again. Your
PayPal account may have reached the maximum number of times it can be
synchronized in one day. If you continue getting this error, please try again
tomorrow. |
|
2019 |
"Bad identification
data on the handheld device." |
Your device's memory could
be corrupted. Please Notify PayPal Customer Service. To do so, log in to your
account at www.PayPal.com, click on Help and fill out the Contact Us box at
the bottom of the page, or you can call 1-800-836-1859. |
|
2020 |
"Encryption
error." |
Please restart your
desktop computer and try again. If you continue getting this error, please
notify PayPal Customer Service. To do so, log in to your account at
www.PayPal.com, click on Help and fill out the Contact Us box at the bottom
of the page, or you can call 1-800-836-1859. |
|
2021 |
"Cannot retrieve
server IP address." |
Please uninstall the
PayPal software from your desktop and download the latest version from
www.PayPal.com. |
|
2022 |
"Sync failed." |
Please try again. If you
continue getting this error, please notify PayPal Customer Service. To do so,
log in to your account at www.PayPal.com, click on Help and fill out the Contact
Us box at the bottom of the page, or you can call 1-800-836-1859. |
|
2023 |
"Out of memory." |
Your desktop computer may
be out of memory. Please close other applications and try again. |
|
2024 |
"Invalid identity
certificate received from the server." |
Please try again. If you
continue getting this error, please notify PayPal Customer Service. To do so,
log in to your account at www.PayPal.com, click on Help and fill out the
Contact Us box at the bottom of the page, or you can call 1-800-836-1859. |
|
2025 |
"Cannot launch the
PayPal updater." |
Please try again. If you
continue getting this error, please download the latest version of PayPal
from www.PayPal.com and reinstall it on your handheld device. |
|
2026 |
"Error connecting to
the proxy server." |
PayPal cannot connect to
your proxy server. Please verify that the information you entered in the
Firewall Proxy dialog box is correct. If you are unsure about your proxy
information, please contact your system administrator. For more details on
how to configure your proxy, please refer to the Readme file. |
|
2027 |
"Error resolving
proxy hostname." |
The proxy information you
entered in the Firewall Proxy dialog box is incorrect. If you are unsure about
your proxy information, please contact your system administrator. For more
details on how to configure your proxy, please refer to the Readme file. |
|
|
|
|
|
None |
"One or more
transactions have been rejected by the server." |
One or more transactions
have been rejected. This could mean that 1) you have tried to spend funds
beyond your Total Available (NOTE: You can log in to your PayPal account at
www.PayPal.com to verify your Total Available), 2) your credit card issuer
has denied one or more of your payments to other people (NOTE: You can
contact your credit card issuer to learn the status of your credit card
account and verify your current available credit), or 3) the credit card
issuer of someone who paid you has denied one or more of that person's
payments to you (NOTE: You can contact the person who paid you to settle the
matter). Check your PayPal transaction log to learn which transactions have
been rejected. |