KanastaCorp

Carlanthano

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FAQ

  1. Where is the volume control?
  2. I can't play <something> format files with Carlanthano. Why?
  3. I have this really cool <something> file I can play with my super XYZ player, but when I plug it into Carlanthano, I get an error and it doesn't play. Why?
  4. How do I find out if I have an MCI driver for a particular file format?
  5. Carlanthano's stuttering. What can I do to reduce this?
  6. There's this file that I have which plays fine using Windows Media Player, and yet Carlanthano still cannot play it. Why?
  7. What is this little Carlanthano icon in the playlist next to my file? Why doesn't it show the normal icon for it?
  8. How do I control the size of the videos Carlanthano plays?
  9. The File properties and/or Open containing folder features don't work!
  10. I tried to run Carlanthano but it gives me an error about a DLL. What should I do?
  11. I tried to run Carlanthano but it gives me an error about an OCX. What should I do?
  12. Carlanthano used to work, but doesn't work properly anymore. What should I do?
  13. Carlanthano crashed or doesn't work properly! What should I do?

    The volume control is located in the Display in the console. It is the triangle on the lower right corner.

    Carlanthano uses MCI drivers to play files. A set of known drivers are listed on Carlanthano's website. It is recommended that you install all of these drivers to enable Carlanthano to play a variety of files. Carlanthano REQUIRES Windows Media Player version 5.2 or higher to provide necessary MCI drivers.

    If you have that installed, but you can't play some simple formats like WAV or MID, then you have a problem with your windows setup. Follow the instructions for the question "Carlanthano used to work, but doesn't work properly anymore. What should I do?"

    Just because your super XYZ player can play a file, it doesn't mean that Carlanthano can. Carlanthano uses MCI drivers to play files, it doesn't play the files itself. The first step in getting some MCI drivers is by installing Windows Media Player version 5.2 or higher. Once you have that installed you will be able to play many multimedia formats, including RA and MP3.

    Use the MCI Tester utilities available from the files area of our community area. If you can play it, then you have the MCI driver.

    This depends on the cause of the stuttering. Usually it is a CPU speed problem. This may mean that your CPU cannot handle running many programs and playing a file at the same time. Decoding mp3 files or other compressed files is quite CPU intensive. Try to close down unnecessary programs. Also, keep Carlanthano minimised to reduce CPU usage.

    Sometimes, it may be another problem. It has been reported that if you mix RAM types, this may cause a bit of stuttering. Check to see if this is the case in your computer. Lastly, it may be your hard disk. Make sure your hard disk is defragmented and run scandisk to make sure it is free of errors.

    There are some files which are not actual multimedia files, but files containing a list of one or more multimedia files. An example of this are M3U playlists or some RAM files. You can try opening these with a text editor to locate where the real file is. Also, Windows Media Player can play some streaming files from the internet which don't have corresponding MCI drivers.

    If the icon in the playlist is not the normal icon for the type of file you chose, that means that Carlanthano could not find the specified file. Check that the path information for the file you have selected is valid.

    Carlanthano does not control the size of the videos it plays. Instead, you can set it in your Control Panel. Choose Multimedia->Video and set the size there.

    If you have Always on top set, then the file properties or explorer window may be hidden behind Carlanthano's windows. Also, make sure that the path information for the file you have selected is valid.

    This depends on the error you receive. If you got an error about a missing or the wrong version of a DLL, you should either try downloading the full version of Carlanthano, or try the support files section of the KanastaCorp webpage. If you get an error about referring to a missing export/link in a DLL, then your DLL is an older version which doesn't support a feature. Try to locate an updated version of the DLL or installing the full version of Carlanthano.

    You do not have the required version of a necessary OCX file. Try installing the full version of Carlanthano.

    Are you running any other sound programs? If so, close them, they may be holding the sound devices. Try rebooting your computer. Does it work again now? If not, follow the instructions for the question "Carlanthano crashed or doesn't work properly! What should I do?"

    If it happens repeatedly, then follow these steps:

    1. Uninstall Carlanthano and reboot.
    2. Check if the Carlanthano install directory still exists. If it does, delete any unwanted files in it.
    3. Install the full version of Carlanthano again.

    If these steps don't work, then there may be a problem with your windows setup. Believe us, Carlanthano does work for most people. Here are a few things you might try to resolve your windows problem:

    • If you are low on disk space, try to clear some space.
    • Run scandisk with the surface test option on all of your disks.
    • If all else fails, you may have to reinstall windows to fix the problem.

    Check the FAQ and Troubleshooting sections on the webpage for latest developments. If that doesn't help, then use the bug report form on the webpage to contact us. Sending an email instead of using the form will delay processing of your incident.

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Sun Feb 18 03:38:48 2001