Using Help Tools

To access the help file:

Click Help.

Toolbar Buttons

Hide/Show:

Click the icon to close or open the left tabs of the help file window.

Back/Forward:

Click the icons to navigate to a topic that you have previously viewed.

Print:

Click the icon to send a copy of the topic you are viewing in the right pane to your default printer.

ACD Systems:

Click the ACD Systems button to go to ACD's Web site at: www.ACDSYSTEMS.com.

Navigation pane

Contents:

Double-click a book to display its sub-books and pages, or double-click a page to view its information in the right pane.

Index:

Type in keywords or phrases to find topics associated with these terms. To view the topic, select the keyword, and click Display.

Search:

Type the words you want to search for and click List Topics to find topics containing these words. When you want to view a topic, select it and click Display.

Favorites:

When a frequently used topic is displayed in the right pane, click Add. To view a topic from the list of your favorite topics, select it and click Display.

Context-sensitive help (what’s this?)

With certain application windows, you have the option of clicking the button located in the upper-right corner of the window.

This button changes your mouse into the [What’s this?] pointer. Point to the field in question to access a brief explanation.

You can also access the same information by clicking a field with the right mouse button. However, this method does not work with text boxes.