NexusMedia's  Support Page

Problems with... How do I ...
I am getting a blank screen
Error 380
Unable to self register Tegoxxx.ocx
Password keeps prompting me
Can't download from your listed links
AOL Users
Screen saver will not come on when it is suppose to
Suspend mode
Need monitor capable of 64k colors
Screensaver not showing up in listbox
Minimum requirements
Screensaver stops working after a period of time
Sound will not stop
Icons get shuffled around
FireGL Video Card
Download
Install
Order
Use WinZip
Check Resolution
Check Color Setting
Check for DirectX
Check for msvbvm50.dll
Enter the Serial Number: KeyCode
Customize the screensavers
How to uninstall
If your question has not been answered here email us and be as specific as possible as to what your problem is.  Include the product and your customer number for the quickest response.  If you have not yet registered we will still answer any of your questions.
I am getting a blank screen Possible problem:  You do not have DirectX installed.  Check to make sure you have DirectX.  Go to Required Files if you do not have it. Our new screensavers (created after 1999, will automatically check to see if you have this).  Look for the folder DirectX in C:\Program Files.  If you do not have it you can download and use it for free.  Just go to Required Files on our web site. 
Possible problem:  Check to make sure C:\NexusMedia\NAME_OF_SCREENSAVER folder is created and has the .bmp files in it.    Back to top
Error 380 Possible problem:  You do not have an Intel processor.  AMD and Cyrix processors cause these errors on many machines (but not all).  We have split up a registry file and that seems to help, otherwise there is no solution.
Possible problem:  You have an older version of the product.  Check our web site for the latest versions.  All versions now posted should not give this error.  Back to top
Unable to register Tegoxxx.ocx Possible problem:  You do not have DirectX installed.  Go to Required Files and download and install DirectX.  You most likely will need to reinstall the screen saver AFTER you install DirectX
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Password keeps
prompting me
Possible problem:  There are two areas where the password option is set.  The first is in Control Panel > Display > Screensavers tab and is located directly beneath the screensaver list box.  Make sure this box is unchecked.  The second place is in the same area except click the SETTINGS button to the right of the screensaver listbox.  Within the control box that opens you will see the password option.  If neither of these are checked try simply reinstalling the screensaver.  All of our screensavers are sent with the default password set at "" which means if the password box does open simply click OK or Enter.

Possible problem:  During the installation the computer did not write the registry file.  This usually happens on Non-Intel Machines.  We will soon have the registry files on our website for you to manually install and this should fix the problem.
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Can't download from
your listed links
Possible problem:  We test these links daily so in 95% of the cases it has to do with your browser and Internet connection.  For example, in Microsoft Internet Explorer, try deleting any reference to NexusMedia within the History folder and the Temp Internet Folder located in C:\Windows folder. Once these references have been deleted they will no longer be in your memory and they should load without problems. (* NOTE: They ALL must be deleted.)

Also you may have to wait a day or so before you try again.  I do not know why this is the case but especially in Microsofts Internet Explorer.  This even causes us problems when we update the web page and test it.  We usually have to wait 1 day to see what the changes look like.
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AOL Users Possible problem:  Do not minimize AOL and you should be fine.  This refers to Flash Sessions etc...
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Screensaver will not
come on when it is
suppose to
Possible problem: We do not know the reasons for this and it happens to us as well.   Windows is very fickle about when to start a screensaver.  For example if you click on the START button and leave the options expanded (so you see the options Programs, Run, Settings, etc...) the screensaver will not start... ever.  This is with ALL screensavers not just ours.   There are many of these examples and it may just be that you inadvertently did one.  If you consistently have this problem please gives us details so we can help figure it out. 
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Screensaver is not showing up in the list box Possible problem: Windows looks in the folders: C:\Windows and C:\Windows\System for the files with the .scr extensions.  Search both of these folders for the screensaver.  If it is not there run a search in Windows Explorer for the file and if you find it place it in one of these folders.  Otherwise reinstall. 

Starting in 2000 we will begin placing the .scr file in C:\Windows\System. One big problem is .scr files that are named the same.  Windows will only list one of them.
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Suspend Mode Starting in year 2000: We have figured out a way for you to use the Power Management feature and we will begin updating all of our screensavers with this new code.  This will be extremely time consuming so please bare with us while we undertake this process.

Possible problem: Check to make sure all energy saving devices such as suspend mode have been turned off.  These screensavers use DirectX which makes for a flicker-free screensaver however it is not compatible with these energy saving devices.
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Need monitor
capable of 64k colors
Possible problem: You have your color setting set to 256 colors.  These screensavers use higher color quality than 256 so you will need to set your color setting to 16-Bit (High Color) Click here for directions on how to do this.
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Minimum requirements Intel pentium (NOTE: Some AMD and Cyrix processors may lead to Error 380)
DirectX
Color setting set to 16-Bit (High Color)

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Screensaver stops
working after a
period of time
Possible problem: This should never happen and we still have not figured out why it is happening. This problem has only been reported a maybe 3 instances.  One possible cause could be energy saving devices such as suspend mode.  Check all energy saving devices and make sure they are all turned off.

Update: (12-21-99) We are pretty sure this has to do with Power Management.  We will begin updating all of our screensavers in the year 2000 with code that works with power management.
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Sound will not stop Possible problem: In many of the 1.0 versions of these screensavers this was a problem within the code.  We have since fixed that code in all the screensavers with a version number higher than 1.0 (i.e.: 1.0.2)  If you have a newer version and this problem is still happening turn off the sound option in the Control Box of the Screensaver.  If you experience this problem you do not need to reboot your computer.   Simply press Ctrl > Alt at the same time and keep pressed, then click Delete.  This will bring up a task list.  Find the screensaver, highlight it and press END TASK.

Possible problem: Some of our screensavers use MIDI files (x.mid).  The only reason we can find that would cause some of you to have problems would be the Active Player.  This is a utility that Microsoft installs when you install Windows 98.  It could be that it has become corrupt.  Go into Windows Explorer and double-click on a .mid file to see if it plays.  Active Movie should automatically open and begin playing the file.  You can reinstall the Active Moving by placing your Windows 98 CD into the CD Drive and choose Add/Remove
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Icons get shuffled Possible problem: Most likely you are using a resolution higher than 800x600.  A quick fix is to set your resolution to 800x600 which is the most common setting.  If you do not want to change your resolution you can lined up your icons horizontally. If this doesn't work experiment with an icon configuration until you find one that works.
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FireGL Problem It has been brought to our attention that the FireGL video card is defective.  The manufacturer continually post updates in an attempt to fix it.  If you have this card more than likely this is your problem.
Download When you are on a particular product page you will see an area labeled "FREE DOWNLOAD".  There are 1 to 4 links given.  Each link will have a "file type".  File types are either .exe or .zip.   With the .zip file type you will need a program such as WinZip to extract the files, (see below on how to use WinZip).
Once you have decided on the file type (.exe is the easiest for beginners) then simply click it.  You will then be prompted to Save File To Disk.  Save it to a spot on your hard drive and remember where!  Downloading will start, and when finished sign off the Internet and go to that file.  (See below: INSTALL)
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Install If you downloaded the .exe file type then you should go into Windows Explorer (START > PROGRAMS > WINDOWS EXPLORER).  Go to the folder you downloaded the file to and simply double-click that file to begin installing.

If you downloaded the .zip file type then you should go into Windows Explorer (START > PROGRAMS > WINDOWS EXPLORER).  Go to the folder you downloaded the file to and simply double-click that file.  If you have an extracting program such as WinZip then that should automatically open.  You then need to extract the zip file contents to a place on your hard drive.  Within these files to be extracted you will see the .exe file (for example: AquaSupreme.exe) .  Double-click this exe file to begin installation.
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Order Click Here for order info           Back to top
Use WinZip WinZip is our recommendation for a extracting program.  (www.winzip.com)  When you have a file with a .zip extension you only need to double-click that file to open WinZip.  Once WinZip is open it will display the contents of the .zip file.  You will see a button on the top of the window that reads "Extract".  Click this button and you will be asked where to extract the files to.  Once you have chosen a destination and clicked OK the files within the .zip file will be extracted to the folder destination you chose.  Remember where the destination is!  Once the files have been extracted (very quick) then you need to go to that folder and find the file Product_Name.exe (for example: AquaSupreme.exe)  It will be the only exe file there.  Double-click that exe file to begin installation.         Back to top
Check Resolution Click START > SETTINGS > CONTROL PANEL.  This will bring a group of icons up.   Find the DISPLAY icon and double-click it.  Now you will have a window with tabs on top.  Choose the SETTINGS tab and you will see an area labeled "COLORS".  Select 16-Bit (High Color). 

Then you need to look for the SCREEN AREA.  Set this to 800x600 (this is the most popular setting and what most web pages are designed for.          Back to top

Check For DirectX START > PROGRAMS > WINDOWS EXPLORER
Once you are in Windows Explorer look for the folder C:\Program Files and expand that folder (do this by clicking the "+" sign beside the folder name.  Once this has been expanded scroll down.  If you see a folder named DirectX then most likely you have it.  If you do not have it go to our Required Files section and download it... it is free.  Required Files         Back to top
Check For msvbvm50.dll START > PROGRAMS > WINDOWS EXPLORER
Once you are in Windows Explorer look for the folder C:\Windows\System and click that folder   Look in the right pane for the file name msvbvm50.dll.  If you do not have it go to our Required Files section and download it... it is free.  Required Files          Back to top
Enter the serial number (keycode) Most of the screensavers you pay for will have the option to customize them.  To do this:
START > SETTINGS > CONTROL PANEL and then click the DISPLAY icon.   You will see a window with tabs on it.  Choose the SCREEN SAVER tab.  You will then see a drop down list with all the screensavers on your computer, choose the screensaver you would like to customize.  Once you have chosen the screensaver you will see a button labeled "SETTINGS", click on this.  A new window will open and click the "ENTER SERIAL NUMBER (KeyCode)" button.  Then simply enter your serial number.     Back to top
Customize the screensaver Most of the screensavers you pay for will have the option to customize them.  To do this:
START > SETTINGS > CONTROL PANEL and then click the DISPLAY icon.   You will see a window with tabs on it.  Choose the SCREEN SAVER tab.  You will then see a drop down list with all the screensavers on your computer, choose the screensaver you would like to customize.  Once you have chosen the screensaver you will see a button labeled "SETTINGS", click on this.  A new window will open and give you customizing options.            Back to top
How to Uninstall START > SETTINGS > CONTROL PANEL and choose the ADD/REMOVE PROGRAMS icon.  Then choose the name of the product you wish to uninstall.        Back to top