When sending mail to support it is important you include as much information as possible. This cuts down on the amount of time it will take to answer your question. When you are getting an error message make sure you tell us exactly what the message is.
Information to be included with all queries.
What hardware are you using (e.g. PC compatible, Macintosh)?
What operating system (e.g. MS-DOS 5, System 7.0, Windows95)?
Have you had any other Internet software on your machine? If yes,
what software and what ISP was it used for?
Information to be included with Modem problems.
What type of modem are you using?
Is it internal or external?
Are you using a buffered UART (16550)?
Which phone number are you calling?
Information to be included with Atlantis software problems.
Which program and version is showing the problem?