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This section lists some common backup device errors. The most commonly received error messages
Device driver errors will contain the following number format in the error dialog: XX-XX-XX-XX-XXXX
To solve device driver errors:
If the problem continues, follow the steps below.
Device Manager
and double-click the backup device
item.
backup device
and click Properties
.
Settings
tab and disable high speed burst mode
, concurrent video update
, and concurrent hard disk access
.
If you still have a DMA conflict problem, use the lowest resolution setting available on your video card. If this fixes the problem, contact your video card or computer manufacturer for available driver updates for Windows.
If you are receiving a "media not formatted or unreadable by drive" error and are using an internal backup device, try these steps:
My Computer
icon and select Properties
.
Device Manager
tab in the System Properties
window.
plus sign
next to your backup device type to expand the tree, then double-click your backup device.
Settings
tab in the Properties
window.
OK
.
Media formatter errors will contain the following number format in the error dialog: XXXX-XXXX
To solve media formatter errors:
When scheduling a backup job, Backup Exec uses only your Windows username and password, not your network information. Therefore, please enter your Windows username and password in the field: "Run job as if were started by."
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