Troubleshooting
If you can't find your problem in the table
underneath, ask your questions to Paragon Software (MCD) user support
service:
Tel. +7 (095) 408-7677, 408-6179
E-mail: msupport@penreader.com
PDA users conference: http://mboard.penreader.com
Trouble | Reason | The method to solve |
1. You ran SlovenianEPOC.exe file, but announcement Error: illegal copy of SlovenianEPOC appeared in top right corner of the screen. You cant type Slovenian letters. | Unique ID of your mobile device doesnt agree with ID, wrote in program code of SlovenianEPOC. You installed and ran copy that had been generated not for your device | Contact reseller that
sold you SlovenianEPOC or E-mail to user support service
of Paragon Software (MCD) if you bought SlovenianEPOC
on-line. If you are legal user of SlovenianEPOC, you can
download your version of SlovenianEPOC at any time you
wish from Paragon Software (MCD) WEB: http://www.penreader.com/CE_EPOC.html |
2. You can not switch to Slovenian language. Nothing happens when you press Ctrl+Menu. | You didnt run SlovenianEPOC | You should run SlovenianEPOC.exe from SlovenianEPOC folder after every reboot of your mobile device. |
3. You installed SlovenianEPOC and then ran SlovenianEPOC.exe from SlovenianEPOC folder. But you can not type Slovenian letters in any application on your mobile computer. | You didnt perform reset after SlovenianEPOC was installation | Perform reset to your mobile device. Press small hole-like button in back up battery module at the back of your device. This button is situated near inscription Warranty void if removed. |
4. You copied a file that includes Slovenian letters from desktop PC to your mobile device. Then you tried to open it. But all Slovenian letters appeared in incorrect way. All Slovenian text in the file is unreadable. | The file was copied to your mobile device incorrectly | See Copying files between the PC and the mobile device chapter |
5. You copied a file that includes Slovenian letters from your mobile device to desktop PC. Then you tried to open it. But all Slovenian letters appeared in incorrect way. All Slovenian text in the file is unreadable. | The file was copied to the desktop PC incorrectly | Read Copying files between the PC and the mobile device chapter |
6. While you are backing up files, some announcement about impossibility of baking up 1250.gdr file appears | You tried perform back up operation, when SlovenianEPOC is run | All back up/restore operations (see help for PsiWin/Ericsson EPOC Connect) should be done after Reset of your mobile device. Keep Ctrl button pressed during reboot. Dont run SlovenianEPOC.exe! |