How to setup CSLH
Step 1: Install CSLH
Step 2: Log into CSLH
Step 3: Place HTML code for department on Your webpage
Step 4: Monitor Live Help traffic
ONLINE WEB INSTALLATION DIRECTIONS:
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RECOMENDED:
1) Upload all of the files extracted from the zip or tar
file onto your web host.
2) Make sure owner/group for your virutalhost or webserver
is set to you.
If not or you do not know what I am talking
about change the permissions of the files named: config.php
to 777 to allow the web setup program
access to change it. If you plan in installing using
a text based database you will also need to change the
permissions of the directory txt-database to 777.
If you need more help on this
just open up the setup.php page and more directions
will appear.
3) Open up the setup.php file in your web browser like so:
http://www.yourdomainname.com/livehelp/setup.php
4) follow the online installation..
5) IMPORTANT:
After the setup is finished change the permissions of
config.php to either 755 or 400
(Depending on your server setup) but leave txt-database
writable by the webserver.
MANUAL INSTALLATION DIRECTIONS:
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DO THIS ONLY IF YOU CAN NOT RUN THE SETUP.php and
Plan on using MySQL as the database. if you want to
use txt-db-api you need to run the setup.php
1) Open up config.php and change the configuration
settings to match your configuration (mysql user, admin etc..)
2) Create a database on your Mysql server and
import tables.sql
3) Log in as
username: admin
password: admin
YOU SHOULD CHANGE THIS AFTER LOGGING IN BY CLICKING PREFERENCES
If you have any problems you can visit the support pages:
http://www.craftysyntax.com/support/
After installation is complete you can then go to the
directory you installed CSLH in (such as
http://www.yourdomainname.com/livehelp/) and log into the
system using the username and password you provided in
the installation.
Click on the tab that Reads "Departments" and then click on the
link that reads HTML CODE next to the department you would like
to create the HTML code for. This will show the segment of HTML that you
will need to cut and paste into your webpages..
Click on the tab that reads "Live Help" when a visitor visits your site
you will then see the traffic.