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Whenever
you open a page in the Internet Explorer, e.g. the homepage of World Online, you should be
able to view this page on your screen without any problems. If this is not the case, there
can be several causes.
- Are you connected to the
Internet?
- Are the DNS addresses entered
correctly?
- Is the
proxy enabled and configured correctly?
- Were the network components installed correctly?
- Is
the TCP/IP PPP protocol configured correctly?
- In order to be able to
load Internet pages, you must be connected to the Internet. Usually this connection will
be established automatically by Internet Explorer or Netscape. To find out why the
connection is not established automatically see the following page.
- One of the
most essential parts for the retrieval of Internet pages are the DNS (default name
server) addresses. These addresses are entered in the Dial-Up Networking
connection to World Online. Click here to check these
settings.
- Disabling
the Proxy server is allowed, to prevent problems with ISDN cards.
if you do wish to enable the proxy server, use the following address: proxy.worldonline.cz.
The port number is: 8080.
- The
availability of the network components is also essential for the
retrieval of data. A common problem is found in the misconfiguration of certain components
in the network. Sometimes components are installed twice. If you use a ISDN card, you will
other components in the network, as someone with an analogue modem would. However, only one
TCP/PPP protocol can be installed for a functional connection. For the exact configuration of your network
click on this page.
- Apart from
the TCP/PPP protocol being installed, a correct configuration of this
protocol is necessary as well. Two common errors may occur:
- First, the
DNS settings may be entered both in the connection to World
Online in Dial-Up Networking , and in the Network.
As a result, Internet Explorer will not be able to find any Internet locations. The screen
will turn grey and an error message occurs, although you are still connected.
- Another
common problem is caused by entering an IP address. An IP address will be assigned
dynamically the moment you connect to World Online. Every time you log
on, you will be assigned a different IP address. When another IP address is found in your
settings, no data can be put through, since that specific IP address no longer belongs to
you. For additional information on configuring this PPP
protocol, click here.
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