Error 678

Error code 678: The computer you are dialing is not answering. Try again later.

ATTENTION: World Online Lite users need to use other network information!
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This error is the result of a communication problem between your modem and the modem you are trying to connect to.

Make sure the network settings are correct.

If these settings are correct, but you still receive the same error message, the problem may be caused by the drivers of your modem or ISDN card.

If you use ISDN

If you use a modem

If you use a 56k modem

If you do not use a 56k modem

1. If you use ISDN

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	Click with your left mouse button on My computer.
	Double-click on Control Panel with your left mouse button.
	Open the item Network by double-clicking it. Make a note of all components that are listed.
	Remove all components by first selecting them and then clicking the Remove button.
	Reinstall the Network components. Check this page to find out how. Reinstall the drivers for your ISDN card. Click Add Then click on Adapter Click Add once more
	Now you can select your ISDN manufacturer from the list on the left Your ISDN adapter from the right. In case this does not work, please reinstall the ISDN card in the way described in the user manual provided with the card. Click OK to close the network screen.
	Follow the Windows instructions.

2. If you use a modem

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If you use a modem, you will have to establish your modem speed first. The most common speeds are 33k6 and 56k. The latter come in three varieties: 56k/Flex, 56k/X2 and 56k/V.90. Information about the type of your modem, can be found on the box or in the documentation of your modem. If you do not have these at your disposal, try the following:

	Double-click on My computer with your left mouse button.
	Double-click on Control Panel with your left mouse button.
	Open the item Modems.
	This is where you can find your modem information.

3. If you use a 56k modem

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Decrease your modem speed. You can do this as follows:

	Double-click on My computer with your left mouse button.
	Double-click on Control Panel with your left mouse button.
	Open the item Modems by double-clicking it.
	Select the modem you use and click on Properties.
	Decrease the speed here (recommended speed: 57600, but a lower speed may be used). Click OK to close the network screen.
	Click OK to close the modem screen.

Or enter an initialisation string. You can do this as follows:

	Double-click on My computer with your left mouse button.
	Double-click on Control Panel with your left mouse button.
	Double-click on Modems with your left mouse button.
	Select the modem you use and click on Properties.
	Go to the Connection tab.
	Click on the Advanced button.
	In the Extra Settings box you can enter an initialisation string. Every modem uses different initialisation strings. The correct strings for your modem can probably be found in the manual of the modem. This is a list of general, commonly used initialisation strings:

ATZ

AT&F

AT&FZ

AT&F+MS=V34 (for 56k modems only!)

AT&F+MS=11,1 (for 56k modems only!)

AT&F&C1&D2B0

AT&F&C1&D2B0+MS=56,1 (for 56k modems only!)

AT&F&C1&D2B0+MS=56,1,34000,56000 (for 56k modems only!)

AT&F&C1&D2B0+MS=11,1 (for 56k modems only!)

There is a possibility that your modem will not react anymore after an initialisation string has been entered. If that is the case, please remove the initialisation string. If you are using an internal modem, restarting the computer will be required. In case of an external modem, you can just switch the modem off and on. You can then try using a different initialisation string.

For each type of modem several strings can be used. In most cases you will find a selection in your modem documentation. If the strings mentioned above do not help, you can try to find other strings that do function with your modem.

4. If you do not use a 56k modem

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Decrease your modem speed. You can do this as follows:

	Double-click on My computer with your left mouse button.
	Double-click on Control Panel with your left mouse button.
	Open the item Modems by double-clicking it.
	Select the modem you use and click on Properties.
	Decrease the current speed (recommended speed: 57600, but a lower speed is allowed). Click OK in order to close the network screen.
	Click OK to close the modem screen.

Or enter an initialisation string. You can do this as follows:

	Double-click on My computer with your left mouse button.
	Double-click on Control Panel with your left mouse button.
	Double-click on Modems with your left mouse button.
	Select the modem you use and click on Properties.
	Go to the Connection tab.
	Click on the button Advanced.
	Here you can enter an initialisation string in the Extra Settings box. Every modem uses different initialisation strings. The strings that are appropriate for your modem can probably be found in the modems user manual.

This is an overview of general, commonly used initialisation strings:

ATZ

AT&F

AT&FZ

AT&F&C1&D2B0

Several strings exist for each modem type. A number of strings can usually be found in the documentation that comes with the modem. If the strings mentioned above do not help, you can try to find other strings that do function with your modem.

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