Email Support Generator
This feature allows you to send your data files to Hitek Software for analysis. This helps us recreate your task and schedule setup, as well as other settings, on our test systems. It also includes output and error logs, and helps us debug your issue very quickly.
You can also add individual task logs to the data files sent to us. Select the task logs to add using the task logs button. You can select multiple task logs to attach from the list using the CTRL button. You can also manually enter the task title in the task logs field. You can also enter multiple task titles separated by ','. Example: task1,task2 etc.. Do not leave any white space after the ','.
1) ZIP button: This will create a zip file of all your relevant data. Please email this zip file to us using your own email client.
2) EMAIL button: If you are setup to send email via our software, click on the EMAIL button. This will automatically create a zip file of your data and email it to us.
3) If you are having problems with this feature, please use your zip software and zip the 'inputs' folder in the main installation directory. Then email this zip file to us using your own email client.