To find a customer credit after it's applied

If you haven't already read the Customer Credits Overview, see Finding, removing and reversing customer credits for more information.
  1. Click Find Transactions in the Sales Command Centre.
  2. Click the Invoice tab.
  3. To find a customer credit, you'll first have to locate the sale on which the credit was made. You have several choices:
  1. Applied customer credits can be recognised by their source journal code, SJ. Search the ID# column for transactions numbered with SJ prefixes and click the zoom arrow next to the customer credit you want to view. The Settle Returns & Credits window appears, displaying the original customer credit.