To reverse an invoice

If you haven't already read the Sales Overview, see Changing, removing and reversing sales for more information.

Use this procedure only if your transactions are unchangeable. See What are changeable and unchangeable transactions? for more information.

The invoice you want to reverse should be displayed. If you need help doing this, see To find a sale.

  1. Choose Reverse Invoice from the Edit menu. After a few moments, a customer credit will be displayed in the Sales window.

  1. Click Record Reversal to record the customer credit.
  2. You have two choices to settle the customer credit: