To reverse a payment from a customer that was recorded on a bank deposit for undeposited funds
If you haven't already read the Receive Payments Overview, see Finding, removing and reversing payments from customers for more information.
- If you haven't already, reverse the payment from a customer as you normally do. If you need help, see To reverse a payment from a customer.
- Click Prepare Bank Deposit from the Chequebook command centre to open the Prepare Bank Deposit window.
- Select the payment reversal (a negative amount) from the list of payments by clicking the Deposit column.
- Click Record. The payment from the customer has been removed from your bank account.