Apology letter

Template name:

APOLOGY.DOT

Use this letter template to apologise for a problem your company has caused for a customer, and to assure the customer that the problem will be addressed.

Clearwater International
123 Elm Street
Bracknell, Berkshire Rg12 1DF


10/4/02

John Smith
Smith Engineering
123 Main Street
Bracknell, Berkshire Rg12 1DF

Dear John:

Please accept my sincere apology, on behalf of Clearwater International for the difficulties we've caused you. We've made a sincere effort to address your problem, and we hope that you find the resolution satisfactory. Please contact me directly if you have any remaining issues or questions; it's important to me that your concerns are fully addressed.

Sincerely,



Mark Lee
Vice President