To reverse a bill payment

If you haven't already read the Pay Bills Overview, see Finding, removing and reversing bill payments for more information.

Use this procedure only if your transactions are unchangeable. See What are changeable and unchangeable transactions? for more information.

The payment you want to reverse should be displayed. If you need help doing this, see To find a bill payment.

  1. Choose Reverse Payment from the Edit menu. After a few moments, a transaction with the exact opposite amount of the payment will be displayed in the Pay Bills window.
  2. If you want, you can make a few changes to the transaction (such as the date and the memo), but you can't change the amounts that are associated with it.

  1. Click Record to record the reversed bill payment.

  1. Display the discount in the Pay Bills window. (You can find discount transactions the same way as you find bill payments; look for a transaction labeled "Discount" in the Find Transactions window.)
  2. Choose Reverse Payment from the Edit menu, then click the Record button to reverse the discount.