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Do not forget to also read the manual (in the installation path of InCD) or the help available throught the systray icon right-click menu.
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Compatibility with disc made/used with other Packet writing software
What will happen if I have both Nero's InCD Reader and InCD 5 installed on the same machine ?
What will happen if I have an anti-virus real-time scanner installed and running ?
Is it safe to install several packet writing softwares on the same system ?
My formatted disc contains a hidden file called 'Non-Allocatable Space'. What's this ?
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I erased my files on a media using the 'InCD erase' feature. Now I cannot write anymore on the disc.
Is it possible to read the CDs written with InCD under DOS (when I boot my computer to DOS) ?
The XP autoplay dialog window doesn't pop up when I insert a blank disc.
If XP autoplay is enabled, would I get StartSmart or the InCD format dialog to be displayed ?
What does this "Writing data to disc. This should not take less than ..." message mean?
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In Win9x and XP, sometimes pressing the eject button once will not work
WIN9x - Rarely : when the system is started up with a disc in the recorder, that disc might not be correctly mounted
Blue screen during installation of the InCD Reader on Win98.
What are the minimal requirements ?
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Operating system:
I have InCD 3.x or Roxio's DirectCD or VOB's Instant write or any other packet writing software. When I want to install InCD4, I get a message telling me I have to remove this software first.
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Having several packet writing softwares installed on the same PC is not recommanded: there would be different programs trying to acess the same hardware ressources at the same time. The case of InCD 3.x is even more trivial: we want to avoid confusion bewteen files of the same name.
[back to section links]I uninstalled InCD but I still have the icon in the tray bar.
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Just pass your mouse over the icon. Windows will then update the traybar icon cache and the InCD icon should disappear. If not, please verify that InCD has been properly uninstalled (Control Panel > Add/Remove Software )
[back to section links]I installed InCD 5 and for some reasons, I want to go back to InCD 4 or InCD 3. What should I do ?
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First uninstall InCD 5, then install InCD 3.x or InCD 4. You should know, though, that InCD 4 requires a Nero 6 licence number to properly run. InCD 3.x license number is handled differently as well.
[back to section links]What will happen if I do not reboot after an installation, resp. an update, a deinstallation ?
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I found a bug. How do I report it ?
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Send a mail to your contact in Nero AG. In order to allow the InCD engineers to efficiently process this mail, it must contain:
Compatibility with disc made/used with other Packet writing software
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We have tested InCD 5 with discs made with: DLA Veritas, Roxio - Direct CD, BHA - Bs Clip, Software Architects (SAI), VOB - InstantWrite. VOB Instant write is in general not fully compatible with InCD 5.
[back to section links]I can't mount/see the disc I formatted/used in the Explorer
I can only see a file called OpenHtml.exe and a few other files
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1. check that InCD is installed
2. check that Nero isn't running, with this media selected.
3. Install the Easywrite reader (go to you burner drive, go into the FILES folder and double click on the 'readme.html' file for instructions)
Can I use 20 minutes CD-RW ?
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Yes.
And 90 minutes as well, provided your burner supports this capacity.
What will happen if I have both Nero's InCD Reader and InCD 5 installed on the same machine ?
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It is completely harmless. It is rather useless to have both installed though as iNCD contains all the functionalities of InCD Reader.
[back to section links]What will happen if I have an anti-virus real-time scanner installed and running ?
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For very big zipped or rarred packed files, or for zipped or rarred packed files that contain a lot of files, you will notice a slowdown when copying a file to your RW media. This happens because the anti-virus scans the files during the copy process. The slowdown varies depending on the compression scheme, the anti-virus software, etc.
Be also aware that using DrWeb and InCD on the same computer might lead to some instability.
Anyway, three situations are possible :What will happen if I installed Windows Media Player 7 ?
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If you install WMP 7 *AFTER* InCD 5 then you might not have our shell extensions (right-click menu entries) anymore (however InCD still works). Apparently WMP7 somehow preveets the GUI part of InCD to function properly.
Workaround: install WMP *then* InCD 5. If you have InCD 5 installed prior to WMP7, then you will likely have to reinstall InCD (1st uninstall, then reinstall).
Ditto if you uninstall WMP, reinstall InCD 5 afterwards.
In the drive properties pages, in the Nero multimounter tab ('Volumes'), the disc creation date is wrong.
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Wouldn't it be the 29th or the 10th of January 2003 ('29/01/03' or '10/01/03') by mere chance?
Any way, as you can see just before the creation date, the type indicated is 'ISO / Joliet', however the media
type is UDF (as shown in the 'InCD' tab). This means that the Nero Multimounter does only see the ISO part of
your InCD formatted disc and thus the date displayed is not wrong because it is not the disc creation date as is
but the ISO image (what you see if InCD is not installed) creation date.
On Win2k/XP there is an error logging file called 'srverror.log' stored in the InCD installation path. Where is this file on 9x systems ?
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On 9x systems this file does not exist, it is linked to incdsrv.exe -the 'InCD File System Service'- that exists only on NT systems.
But there is a logfile \windows\incd\incderr.log that contains messages logged by the filesystem.
Is it safe to install several packet writing softwares on the same system ?
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No.
Having several packet writing softwares installed on the same PC is not recommended: there would be
different programs trying to acess the same hardware ressources at the same time. It works Ok for hard-drives,
but the matter is a much more difficult one as far as CD/DVD burners are concerned. If the sotwares have flaws (
read 'bugs that are well hidden and difficult to detect') in their capacities to run in such conditions then, at best, one
of these sotwares will not function properly, at worse, the whole system might become unstable and none of the
installed packet writing softwares work.
How does InCD handle UDF and UDF/ISO multisession medias burned with a premastering software (such as Nero Burning Rom for instance) ?
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DVD-Video medias are recognized properly, but for other medias, currently, only the first session can be seen.
There is no quick solution, but, we have one that'll be ready later on. We think we can change the way we work with Windows native udf reader to no more disable it in at boot time, but still ensure that when the media can be written by InCD, it is mounted by InCD. This is not easy, it concerns the way the InCD's kernel drivers are implemented so it'll take some time until we get satisfying results.
My formatted disc contains a hidden file called 'Non-Allocatable Space'. What's this ?
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If you do not see this file, then it's normal: you haven't enabled the display of hidden files, which is surely ok.
If you can see it, no panic, this file must exist. Do not try to delete it, copy it or whatever. This file is used and needed by InCD to work with the files you manipulate (save, copy, delete, rename, move, etc.) on the formatted disc. Actually this file is mentionned in the UDF 1.50 specifications and thus you will find it also on discs formatted by other packet writing software.
What is 'SmartDetect'?
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This is the marketing name of the drive detection technology implemented in InCD since its version 4.0. Basically InCD does not use any drive database (complete ID strings independency). The hudge advantage of this is that all MMC-compliant drives (almost all recorders available nowadays can claim to be MMC compliant) are supported, no matter how old or how new they are.
You have a whole new burner released just 5 minutes ago? Well, InCD will work with it. No need to wait for an update of the software, your new recorder is already supported.
How does InCD's versioning system work?
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Here's our versionning policy: we increase the 3rd component for each build and reserve the 4th for "sub-builds". The 2nd component increase when major features are added.
[back to section links]Is my FireWire drive/case supported?
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Yes, provided you install the Win98SE Firewire Supplement first.
It can be downloaded here (USA Version - you might want to download your country's version).
Why do I get this "Api not loaded" message at startup?
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This usually means that one of the components needed by InCD 5's GUI is missing or not functionning properly.
Please check that incdsrv.exe, incdapi2.dll, incdshx.dll and incdgui.dll are present and check that the service "InCD Helper" is started automatically.
What is IMAPI ?
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It's the Windows XP native CD burning engine. For further details, please refer to the windows XP documentation.
[back to section links]On XP, the size of the disc is not updated: weather you delete or add some files, the windows explorer never shows the real capacity. What happens ?
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This is a problem from IMAPI
If you disable it on this device the capacity update will work.
Since InCD 4.1.0.0, IMAPI is disabled by InCD for the drives the latter uses.
How can I disable it?
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go to the drive properties (right-click on the drive icon), in the 'recording' tab, and uncheck "Enable CD recording on this drive"
[back to section links]Windows XP - I've drag'n'dropped some files on my RW burner drive using the right mouse button and the contextual menu choices 'Copy here' and 'Move here' do not work correctly.
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This problem occurs only when the Shell Integration of IMAPI is enabled
(proof: open a dos windows and make a dir command on the incd media, the correct available size will be
displayed).
If you uncheck "Enable CD recording on this drive" on the Recording tab of the drive properties (right-click on the
drive icon > properties), then the disc available size will refresh normally.
I was trying to Drag and Drop using the right side mouse button, strangely the submenu entries for file copy/transfer/shortcut creation/cancel were not shown, only copying was possible as well as left side button. What happens ?
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This is an IMAPI bug.
Technical stuff: IMAPI is not sending Microsoft's recommanded FSCTL 'lock' and 'dismount volume' for blank CD-RWs thus breaking the filesystem work.
Overwriting folders
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Situation: copy a entire folder over a folder containing the same files ('same', as the file names are concerned; the contents can be differnent)
If IMAPI is on, you'll get a 'Confirm file replace' message box for every file. That means that you'll have to confirm each file replacement
If IMAPI is off, in the same situation, the replacement behaviour will be the same as what would happen on a hard drive : you'll get a 'folder replacement' message box allowing you to replace all files in one click.
Do you have a generic workaround for IMAPI related issues?
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Yes. We found out that the following workaround would in most cases make things work again when having problems with using InCD on Windows XP.
1. disable IMAPI for the concerned drive
2. log off
3. log on again
4. enable IMAPI for the concerned drive
5. log off
6. log on again
Or simply install a version of InCD posterior to 4.1.0.0.
The format or erase progress bar does not grow correctly. Either it grows too slowly, too quickly, or freezes longely, or even grows and reduces instead of only growing
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The recorder firmware reports no or wrong progress indication. Solution: Update the recorder firmware to a more recent one.
[back to section links]Why does the systray icon not change accorgingly to the disc state as it is written in the manual ?
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The icon does change, but only briefly. It returns then to the initial InCD icon (yellow cupboard with a disc).
You can (since InCD 4.0.7.2) change that behaviour: the icon will keep the state of the current drive if you check the option labelled "Show the system tray icon changes continuously".
Why does the system tray icon change only briefly ? Why doesn't it continuously reflect the status of the disc in the drive just like InCD 3.x did ?
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Because this icon would give information for only one drive.
Let's suppose you have two recorders. If the icon shows only the status of the first recorder, how can you know what's happening with the other ? You wouldn't get any information about your second recorder then. So, by changing the icon only briefly, we have the possibility to display the status of all your recorders.
You can change that behaviour (since InCD 4.0.7.2): the icon will keep the state of the current drive if you check the option labelled "Show the system tray icon changes continuously".
The 'InCD Format' and 'InCD Erase' commands do not appear in the burner's right-click menu and in the drive's properties InCD tab, the 'Format' and 'Erase' buttons are disabled.
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That means that either you do not have a media in the recorder, or that your media is not detected as a rewritable (RW) media.
[back to section links]There is no 'Exit' entry in the systray icon menu, and the 'Close' button only hides the main dialog. How can I exit the GUI ?
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You can't. InCD is desined to blend as much as possible in the Windows Explorer and should be considered as an extention to it, not as an usual application.
[back to section links]The system tray icon does not change when I insert a blank disc.
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This happens for drives that do not correctly report their tray status. Mostly slim drives (drives for laptop computers) have this problem.
[back to section links]How is the language of the GUI chosen ?
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According to your system locale (Start button > Settings > Control panel > Regional options > General).
[back to section links]Why do I have no
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Check that you have a disc inserted in the drive and that this disc is supported by InCD (please refer to the manual for the list of disc supported by InCD - section 3.2).
Check that your drive supports the disc you inserted (e.g. an Ultra Speed CD-RW in a High Speed drive - please refer to the manual for more information)
Also check the InCD tab in the drive properties for additional information.
I tried to write a very big file (more than 2GB) on a rewritable DVD, but I get an error message telling me that an parameter is not correct.
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Win9x does not support writing files of 2GB or larger (because it uses a 32-bit file size). Even on a on FAT32 disk partition.
[back to section links]I erased my files on a media using the 'InCD erase' feature. Now I cannot write anymore on the disc.
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The 'erase' operation re-blanks your disc. It is NOT an operation to only erase your file and leave am empty formatted disc, it is the exact same operation that you would do with Nero - Burning Rom with the 'Recorder -> Erase rewritable' menu choice.
[back to section links]I can't write/copy/save files on my disc
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check that the disc is formatted [right-click in Explorer -> properties...]
check that the disc has not been put in read-only state (because of a media defect for instance) [check the icon in the tray bar: green is OK, red indicates error. In the properties page it is also visible: icon with a white question mark in a red disc => read only if the disc is formatted]
Disc formatted on Sony CRX100E cant be written on Yamcrw2216 (see the "Hardware" section)
The unix program ln.exe allows creating a symbolic link: an additional directory entry for an existing file. I have used it but when written using InCD, it does not work anymore
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InCd does not support symbolic links (UDF supports this, and NT supports it at a low level. But as Win32 does not, InCd does neither).
[back to section links]I cannot mount an 80-minutes disc
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Some old recorder drives cannot mount 80 (or more) minutes discs. Updating the firmware might not help solve the problem as it most probably is a hardware limitation. Use 74 minutes discs or get a newer recorder.
[back to section links]I have a slimdrive (usually found on laptops), will the 'Load' feature work ?
I wanted to load a media that I put in my burner's tray by using the 'Load' feature (right-click menu or button in the InCD dialog windows) but I got an error message
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No. This feature only works for drives that have a motorized tray.
Depending on the drive, either this option will no even appear, or it will have no result, or you will get this message "Unable to load the disc".
I inserted a blank disc in my recorder and it is seen as Audio disc. The CD Player appeared.
The medium is seen as AudioCD after Erase or Quick erase.
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Just format it.
[back to section links]Is it possible to read the CDs written with InCD under DOS (when I boot my computer to DOS) ?
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Nor InCD, neither any UDF writing software will allow to read a CD under pure DOS because there is no UDF driver
for DOS (as far as I know at least, maybe some company does this)
.
Even if you close as ISO 9660 format the UDF disc (which InCD 5 is not capable of), DOS can still not read your CD.
Either you have to create a standard ISO cd (with Nero by example), or you have to write a UDF driver for DOS.
For more infos click here
"[...] In order to support UDF, the TOC - first information on the disc - had to change. As a result, MSCDEX and other
extensions cannot read packet-written discs even after they are closed to ISO 9660 format - the information that the
extension expects to see is simply not visible. The solution was to invent Level 3. Functionally, it looks the same as
Level 1 to the user, but it requires a different extension. That extension is available in Windows 95, Windows NT,
and Apple System 8, so that they can read Level 3 discs. It is not in DOS, Windows 3.x or other systems. This has
nothing to do with your hardware or application software. Someone may write a new extension, but Microsoft may not
be interested and there's not much money to be made from the effort to inspire a company to do the job. If you write
one, you will be much loved by many users, but probably not well paid for it."
Windows XP - The AutoPlay feature has popped-up when I inserted a blank media. What should I choose ?
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If Nero Smart Start did not pop up, Select Autorun Blank disc (with InCD) and click on OK. You can now format the media.
[back to section links]Can I shutdown/restart my PC safely while InCD formats, deletes, copies, ereases, background formats, etc. ?
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InCD 5 includes a safety mechanism so that the task is properly closed if you do a shutdown/restart of you PC via the start menu 'shutdown' command. If you do this using the reboot button or by shutting down the power, you will loose your data or will make your media unusable.
[back to section links]Windows XP - the wrong drive is proposed in the Formatting dialog window when I insert a blank media and use the AutoPlay feature of XP
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Windows XP AutoPlay feature does not provide InCD any information on the drive that contains the newly inserted
blank media. In other words we cannot know directly from XP which drive has been loaded. So, by default, the drive
chosen by InCD is the first available drive. That choice might not suit your wishes, but then you can select an another
drive.
Also make sure that you haven't an InCD "Format" dialog window already opened for the drive you wish to use.
What is the difference between format and quick format ?
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quick format: only the disc area containing the information about the files stored is erased.
format: the entire surface of the disc is erased. This can take a lot of time (depending on the media capacity, the rewriting speed of the burner, etc.)
The XP autoplay dialog window doesn't pop up when I insert a blank disc.
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Do you have the same problem without InCD being installed? If yes, then you have come across another problem of IMAPI. Workaround: If IMAPI is disabled for the concerned recorder, turn it on, log off and log in again. Autoplay should work now. Keep in mind nevertheless that enableing IMAPI might lead to other problems (read the IMAPI section herein).
[back to section links]If XP autoplay is enabled, would I get StartSmart or the InCD format dialog to be displayed ?
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If Startsmart is installed, you'll get Startsmart. If not, then you'll get the InCD format dialog.
[back to section links]What does this "Writing data to disc. This should not take less than ..." message mean?
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This message appears when a background format is to be suspended. Indeed, the disc needs then to be prepared so that the background format can go on the next time the disc is inserted in a compatible burner.
This operation takes longer for DVDs then for CDs, as DVDs require to have a minimum surface to be burnt before allowing the preparation mentionned hereabove.
For more information on "background format", please refer to the manual.
Win98 - Why can't I see the shell extensions (InCD entries in the drive's right click menu, and the InCD tab in de drive's properties pages)?
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I have two MRW capable drives and in the option. that allows to use MRW formatting is greyed. I cannot modify it
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This happens when this option has been checked for one of the recorder and not for the other. This options is supposed to control all the MRW recorders on a system. You can still change this in the properties page (right-click in Explorer -> properties...)
[back to section links]I cannot format my disc as MRW (Mt Rainier).
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1. Verify that you have an MRW capable burner. If you do, then please check on its manufacturer's web page that your firmware is up-to-date.
2. MRW does only work for CD-RW and DVD+RW. Not for any other kind of media.
I wanted to erase a rewritable media but before actually erasing it, InCD displayed a message box saying "Writing data to disc. This should take less than 60 seconds.". What happens ?
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If you asked for an erase while the MRW background format was still running (~10-30 minutes after the end of the initial MRW format) then, before being able to do any new operation on the media (except writing and deleting files) InCD has to properly stop the background format first. This is what happens.
[back to section links]How can I know when the background format is done ?
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InCD gives no information about this as it is the drive itself that manages the MRW background format. But you can
first check if the recorder is still active by looking at its LED (i.e. "is it still writing ?"). You can also estimate the time
needed once the "Format complete" message has been displayed, depending on your drive and media :
- 10-15 minutes for Ultra Speed CD-RW
- 15-20 minutes for High Speed CD-RW
- 30-45 minutes for MultiSpeed CD-RW and DVD+RW
(the 'verify' option being inactive in all these three cases)
I was using InCD 3.5x with DVD-RW but now I cannot use my discs with InCD 5
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InCD 5 does fully support DVD-RW. Save the data you wrote on your discs, reformat these with InCD 5 and copy the data back on them.
[back to section links]How long will it take to format a DVD+RW with the verify option activated ?
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It depends on your DVD burner and on the speed supported by the media. For a 2.4X DVD+RW, it'll take approximately 1 hour.
[back to section links]What's the InCD Reader ?
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You will need Nero's InCD Reader if you do not have InCD installed but
I have installed InCD 5, do I have to install the InCD Reader?
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No. All features of InCD Reader are present in InCD.
[back to section links]Can I install both InCD and InCD Reader on my PC?
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Yes, it is safe. But useless. See the previous question.
[back to section links]The EasyWrite Reader was available on disc, why is the InCD Reader not?
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Well, when the EWR got turned into the InCD Reader, it gained some weight (we added extra features). As a result, the InCD Reader installer would no more fit on the disc (there's a size limit for those special support files)
[back to section links]In Win9x and XP, sometimes pressing the eject button once will not work
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Workaround: Press the eject button two or three times.
[back to section links]In NT family, if the user uses Disk Management to remove the driveletter for InCD drive and then restores it, the drive is not visible after reboot.
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Workaround: Don't remove the driveletter. Or, eject and reinsert after reboot.
[back to section links]Wrong capacity shown in explorer
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This bug is in 4.0.1.0. It has been corrected in the next version.
[back to section links]Windows XP Plug 'n' Play (PNP) problem.
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When a new PNP peripheral (a burner in our matter) is attached (recognized and set up for use) by Windows XP, although it seems the drive is detected, it might happen that you cannot access it nevertheless. This is caused by a Plug'n'Play issue.
Rebooting your computer will solve the problem.
Blue screen during installation of the InCD Reader on Win98.
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Please check if you have installed IntelliPoint or IntelliType Pro Software. Reason: the file MSI.DLL of these programs has an error that prevents from correct installation of drivers.
Deleting or moving to an another folder the file msi.dll (in windows\system) should solve the problem.
the MSI.DLL file is an installer file. Microsoft itself suggest to remove this file (more information here)
9x - Volume label is not updated when a media is inserted.
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This is a 9x problem: the media change detection is not working properly in some cases> This might happen without InCD 5 as well.
Workaround: hit F5 to refresh the view, or eject+reload the media.
I have installed (or will install) Alcohol 120% on my system. Is there any known problem of compatibility with InCD 5?
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InCD 5 and Alcohol 120% can work together well at one condition: disable the media type emulation in Alcohol 120%.
To do so: go into Alcohol 120% options and in the 'Emulation' section disable the 'Ignore Media Type' option.
Enabling this option prevents InCD 5 from detecting the CD-RW speed (high speed, ultra speed, etc.) correctly and might prevent you from formatting a CD-RW with InCD 5 as the effect this option is to make the system think that the disc is of CD-ROM type.