National Association of INSURANCE Customers (NAIC)
So:
you need help with an insurance problem.
- Get your documentation together - any forms, letters, policies which may help us sort out the problem. Have a look on our customer protection agencies page to see what other help is available.
- Go through the file and summarise your story on paper - use bullet points (like this page) to make sure you get all the important points down in a sensible order. Try to keep the whole thing down to one or two A4 sides.
* * * * * DO THIS BEFORE YOU 'PHONE ANYONE * * * * *
so you have your story straight and in a logical order -
and keep any emotions or accusations out of your summary as far as possible
- Send the summary to us with any COPY documents you think will make the position clearer. DO NOT send originals. Please include an A5 (6.5"x 9" - 162mm x 230mm) reply-paid envelope.
- Do 'phone or 'fax us if you need to, but unless it is a simple query, please try to send a written summary first so that we have some background to the problem.
- Download our Questionnaire to help you out - it is a short file with minimal layout. You can join NAIC or just send us details of your query.
© NABC 1997 All Rights Reserved.