Security and Confidentiality

When you use any banking service you are naturally concerned about security - after all no-one should have access to your funds and your personal account information except you.

BUT every security system has one major problem - the more difficult it is for a stranger to get access to your account, the more difficult it is going to be for you.

ALL security systems have to compromise between keeping strangers out and letting you in. DON’T make it easy for someone else to cheat their way in.

We’ve made a list of do’s and don’ts ...

DO

DON’T

CONFIDENTIALITY
Confidentiality is another issue - everyone tends to fill in forms from the bank without question: after all the bank already knows everything there is to know about your affairs.. BUT what about the insurance forms you sometimes fill in - these sometimes ask very personal questions about lifestyles, past claims, medical histories - and the forms are processed in the branch office where they could be seen by anyone before they are sent on to the insurance company.

THINK about the sort of information you are being asked to disclose, and if necessary send it direct to the insurance company rather than through the bank, or at least send it by name to your manager or another known official.

 If in doubt about filling in forms or questionnaires - ask why the information is required, and whether the details are compulsory.

DATA PROTECTION
Remember that all personal information retained on computer is subject to the Data Protection Act, and you are entitled to receive a copy of the information on request. ‘Retained on computer’ can include other additional information - Telephone banks record conversations for security and to monitor staff performance; if the tapes of such calls are stored or indexed in a computer database, you should also have access to the tapes.

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