There are a number of organisations which exist to protect the interests of personal insurance customers, motorists, pensions scheme members and various other groups of insurance customer. Some of these are voluntary - companies can choose whether or not to belong - and in many cases companies have moved from one scheme to another at various times.
If you have a problem with an insurance policy, your first difficulty may be in finding out who is responsible for dealing with that company, that industry, or that class of insurance business.
There are still huge gaps in the protections for customers generally - the Insurance Ombudsman Bureau said in his last report that 17,000 complaints were turned away by his office either because they involved companies which were not members of his scheme, or they involved matters he cannot deal with - like commercial insurance problems.
If you need HELP to identify the right agency to talk to, or because your complaint is not covered - talk to us. An outline of some of the customer protection agencies in the market is available here.
If you are an agency which can help insurance customers, and we don't have you listed tell us about your services.
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