National Association of Insurance Customers

NAIC is a confidential and independent watchdog for all private and business customers of any financial institution.  This includes banks, building societies, insurance companies etc.

We help to ensure that customers receive professional and effective services at a fair price.  We monitor the development of new financial services of all kinds,  and directly and indirectly promote products and services both to help sort out current queries and problems,  and to avoid them in the future.

The most important support we provide is practical information - customers often don't know what level of service they should expect, what is a 'fair price',  or how to deal with queries or disputes.

ANYONE can ring us for basic help. Full NAIC membership is £25/year.
The benefits are-

We recommend that professional representation be retained wherever possible.  NAIC provides specialist help and support both to members and their professional advisors.  We have a wide experience of disputes throughout the UK,  and a growing involvement with problems in Europe and world-wide.

NAIC is now one of a group of customer organisations in Europe looking at the range of services available in each country.  Some of our sister groups seem to have access to rather better terms than are currently available in the UK,  and we are looking for substantial improvements to conditions here.

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