Help!!

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You can send details of problems or queries so that we have a more exact idea of your needs before you contact us for a discussion - this makes the best use of your and our time, and saves us making copious notes which we could get wrong.

Bear in mind that we do NOT have a secure site - you may wish to MAIL or FAX your enquiries. We will respond as soon as possible - please be aware that we have a volume of daily enquiries by 'phone, fax, snail and e-mail; be patient - you will get a response.

Anyone can contact us for basic help. Full NABC/NAIC membership is £25 /year: the benefits are-


TO:                                     PLEASE COMPLETE this form and send it to
NABC/NAIC us as soon as possible.
PO Box 15 If you don't have some of the
Caldicot information requested, leave the
NEWPORT answers blank and send the form.
NP6 4YD If you have queries please contact us.

Tel / Fax - +44 (0)1291 430009
bank.help@virgin.net


Full Details of Enquirer -
Please fill in this section and return the form to us with the membership fee if you wish to join.


    Contact Name/                                                                     

Title*
Business/
Trading Name*
Address

Postcode

Trade/
Occupation

Telephone Fax

Home/ Mobile E-mail


   Membership Fee Enclosed   Y/N
   Are You Likely to qualify for                 Already entitled to             
Legal Aid? Y/N* Legal Aid? Y/N*

Who is your MP (name / constituency)*
*if applicable


Who else have you contacted besides us?


        Ombudsman                                     YES / NO                                                            

Citizens Advice Bureau YES / NO
(Which office?)

Solicitor/ Prof. Advisor YES / NO
(Full name and addr)

Others (please Specify) YES / NO
Have you raised this problem in writing 
with your financial service provider? YES / NO


Do you have a problem with a specific supplier?
Please give Insurer, Bank, Building Society, Credit Card Provider etc details


     Company Name                                                                     

Address

Postcode

Telephone Fax

Contact/ Does this company act for you
Reference or someone else?


Please give a summary of your complaint, query, or problem. See DataSheets 7 (Stating your case) & 8 (Complain Effectively) for some help on how to state your case effectively.

This form will help us get full details of your enquiry so that we can provide useful help and information, and if necessary may be able to act on your behalf.

  Stating your case

HOME page

  Complain Effectively
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