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What to do if you can’t log in

    Keep in mind that the FIBS server may be unreachable for various reasons:

    • the FIBS server may have crashed, or
    • the FIBS server may be at a new address (rare, but it does happen), or
    • the network connection to the server may be down, or
    • your ISP may have some sort of configuration problem (DNS problems), or
    • you are behind a firewall, or
    • your Macintosh may be misconfigured, or
    • MacFIBS may be misconfigured, or
    • you have entered an incorrect user name and/or password, or
    • MacFIBS may be broken (highly unlikely)

    The first task is to determine which of these may be the cause for not being able to connect to the server.

Testing your network connect

    If you have other network applications, such as Eudora or Netscape, these can be used to determine whether your connection to the Internet is working.

    If you can connect to other resources on the Internet, you should see whether you can connect to the FIBS Web site.

    If you cannot access the FIBS Web site, the FIBS server or your network connection may be broken. Please realize that I cannot do anything in this situation; I am not responsible for maintaining the server, nor do I have any special influence with the people who do maintain it. Your best bet is to try the server again at a later time, the server is usually back on line in a short time.

The "Terminal Test"

    If you can see the FIBS Web site properly, but are still unable to connect to FIBS, the first thing to check is whether there is any text in the Terminal window.

    After connecting to FIBS, using the MacFIBS Connect... dialog, examine the Terminal window. Normally, you should see several lines of text in the window.

    If the Terminal window is blank, you have not established a connection to the FIBS server.

    To troubleshoot this problem, first make sure MacFIBS is set to the proper server address. Use the "Defaults" button in the Preferences dialog to reset the server name and port number to their default values ("fibs.com", 4321).

    If this still doesn't work, you may want to check whether there may be a firewall that prevents you from connecting to the server. Contact your network administrator if you are not sure whether this may be the cause of your problem.

    Finally, you may want to check the backgammon newsgroup to see whether other people are having problems connecting to FIBS

    See the topics below for more detailed help.

Related topics


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