reportingProblems.htmlTEXThbwrٴ" Reporting Problems
How to report a problem with MacFIBS

    If you find a bug with MacFIBS, have a suggestion about how to make MacFIBS better, or just have a question about MacFIBS, I want to hear from you.

    The simplest way to contact me by is by email at fergy@best.com

A problem checklist

    When you report a problem, please provide as much relevant information as possible. You wouldn't believe how many email messages I get that contain no information about the problem! Here's the entire, actual text of a recent email:

    >>I'm having trouble getting my
    >>computer getting connected to
    >>FIBS. any suggestions/help would
    >>be great.

    Another one:

    >>Every time I start the mac software,
    >>I get a System error and freeze.
    >>I'm running an LC580 (68040). Any
    >>suggestions?

    and another:

    >>I cannot get MacFIBs to start.
    >>I need Help?

    Do you start to see a pattern here? Before I can help you, I need much more information about your problem!

    It's difficult to provide a single list that covers all situations, but here are some questions I ask users who report problems. Please review this list and provide the appropriate information in your first message, so that I can help resolve your problem more quickly.

    1. What version of MacFIBS are you using?
    2. Have you used MacFIBS successfully before, or is it brand new to you?
    3. Are you an experienced Internet surfer, or new to all this Internet stuff?
    4. Are you sure you have the necessary software, hardware, and settings to connect to the Internet?
    5. Can you successfully use other Internet software like Netscape or Eudora?
    6. Have you checked on rec.games.backgammon to see whether the server may be down?
    7. Have you changed anything recently (hardware, software) that might relate to the problem?
    8. How far did you get before you started having trouble?
    9. What was on the terminal just before you ran into problems?
    10. What TCP, PPP, and Mac OS system software are you running?
    11. Have you tried deleting the MacFIBS Preferences file?
    12. Have you read through this MacFIBS User Guide?

    This is not an exhaustive list. The point I'm trying to make is that I'm willing to help you resolve a problem, but I'm not psychic. The more information you provide me, the easier it will be to help you.

Related topics


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