From: | Jim Cadwallader |
Date: | 17 Aug 2001 at 15:26:20 |
Subject: | Re: Market research on the cheap - (was: impossible site) |
Hello Anthony
On 18-Aug-01, you wrote:
[snip]
> So (doing a bit of research) a question for you all. Would you be prepared
> to pay a premium rate (say an 09xx number) for "none of the above"
> platform technical support? Not someone saying "Ah, Voyager, yes. You need
> to....", but it may be possible to put someone on the end of the phone who
> doesn't go quiet when you mention SSLs and URLs on the end of a helpline
> to support Linux, Amiga, Epoc, Opera, Palm, Bush Internet Television, ITV
> digital and whatever, but I repeat this would have to a paid for service
> at this stage - probably by premium rate call charges - and the advice
> would be generic, you would need to understand your own software.
>
> Would this be of any use, and if so for what types of thing (EG Banking,
> ISP or whatever), and how widely do you think it would be used?
I think I would. FreeServe have been very good in this respect when I have
used
their 50p/min line. On the (rare) occasions that staff falter at the mention
of "Amiga"
and almost give the "stock" answer they have conciously stopped themselves
and
said "well, go ahead - what's the problem...". Once they realise I have a
valid question and am knowledgeable, the problem is sorted - all parties
happy.
Regards
Jim Cad*
Avon: You just don't get off a spaceship and run.
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