AmigaActive (1647/1728)

From:Sean Courtney
Date:29 Jun 2001 at 14:03:41
Subject:Re: Sometimes miracles DO happen....

--- Eyetech Group Ltd <info@eyetech.co.uk> wrote:
> Dauber said:

> > Well, it might be pointless PERIOD to get DCE involved unless you
> can
> wait.
> > If anything, Eyetech SHOULD have taken it and sent it to DCE
> themselves.
>
> Why SHOULD we have taken it. Apart from the fact that Gaz didn't even
> buy it
> from us in the first place...

Ahhhhh...gotcha. Sorry 'bout that. :)

> there is absolutely no point in us taking
> and
> passing on any board, particularly as we have been waiting for DCE to
> repair
> some boards for over 15 months.

Maybe "should" was too strong a word. "Should," I think, should have
been more addressed to the consumer rather than the vendor. Back in
January when I was at Software Hut and watching Chris trying to boot my
Power Tower and eventually declaring my Cyberstorm PPC dead, he told me
that as they don't have any more PPC boards in stock to replace mine,
they'd have to send it to DCE, warning me that it could take as long as
three months before I'll see it again. I told Chris that I knew of
folks who waited a year or more for their stuff to come back from DCE,
and he said it's because they probably sent it to DCE direct, adding
that the best way to do it is to have your dealer send it in.

> Presumably you just think that anyone can pass off the responsibility
> for
> anything that doesnt work to us (or other dealers) and then make a
> fuss when
> we can't get it repaired.

No, not at all. It's not a dealer's fault if something can't get
repaired in a timely manner -- it's the repairer's fault. And why can't
a consumer return equipment to a dealer (assuming s/he bought that
piece from said dealer!)? That's the way it's often done if the part is
under warranty. The dealer of course could then either replace the part
or send it off for repairs...

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