Common Windows Error Messages
B. "Dial-Up Networking could not negotiate a compatible set of network protocols."
- On your desktop, double-click the My Computer icon.
- Double-click the Control Panel icon.
- Double-click the Network icon.
- In the window under The following network components are installed, the following three network components should be installed:
- Client for Microsoft Networks
- Dialup Adapter
- TCP/IP
- Add and/or remove network components until only the three components specified above remain.
Note: If you are on a LAN (Local Are Network), do not remove the network adaptors and protocols. Please contact your administrator for instructions. If you use AOL, do not remove AOL Adaptor or TCP/IP.
- Click OK.
- When you see Do you want to restart your computer now, click Yes.
- Wait for the computer to reboot.
- Once Windows restarts, you may be prompted for a password. Do not enter a password.
- Click OK.
- If you are prompted to confirm the new password, click OK.
- Retry the NetZero Connection.