Back to the No Modem page Common Windows Error Messages

A. "Modem does not exist, is not plugged in or is out of service."

If the modem is external, ensure that the power switch is on. Restart Windows and continue with the following steps:
  1. Click on the Windows Start button.
  2. Point to Settings and select Control Panel.
  1. Double-click the Modems icon.
  1. Select the Diagnostics tab.
  1. Click on the More Info button and wait for a reponse.
  2. If Diagnostics returns data from the modem, then there is not necessarily a hardware problem.

    Note:  If it returns no data, the machine should be looked at by a qualified computer hardware technician.

  3. Click on the Close button to exit.
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