Back to the DUN Error page Common Windows Error Messages

A. "Dial-Up Networking could not negotiate a compatible set of network protocols."

Note: One or more of the Network Components may have become corrupt. Delete and reinstall the connection.

  1. On your desktop, double-click the My Computer icon.
  1. Double-click the Dial-Up Networking folder.
  1. Delete the NetZero connection by clicking on it once to highlight it and pressing the Delete key on your keyboard.
  1. Double-click the Make New Connection icon.
  1. In the Type a name for the computer you are dialing text box, type NetZero.
  2. Click on the Configure button.
  1. Under Maximum Speed, select the appropriate port speed for your modem. For 14.4 modems use 19200, for 28.8 modems use 38400 and for 56k use 57600.
  2. Ensure that the Only connect at this speed box is not checked.
  3. Click OK.
  1. Click Next.
  1. In the Area code and Telephone number text boxes, type your local NetZero access number. Remember to check with your local telephone company to ensure that the number you choose is a local toll-free call.
  2. Click Next.
  1. Click on the Finish button.
  1. Click once on the NetZero icon to highlight it.
  1. From the File menu, select Properties.
  1. Select the Server Types Tab.
  1. Uncheck Log on to network.
  2. Check Enable software compression.
  3. Uncheck Require encrypted password.
  4. Uncheck NetBEUI.
  5. Uncheck IPX/SPX Compatible.
  6. Check TCP/IP.
  7. Click OK to exit.
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