Common Windows Error Messages
Error 629: Port disconnected by the remote computer
Runtime error 629 may be caused by misconfigured modem settings. To correct this error, complete the following steps:
How to Downgrade your Maximum Modem Speed
- Click on the Windows Start button.
- Point to Settings and select Control Panel.
- Double-click on the Modems icon. If you already have a modem setup, you will see a window beneath the words "The following modems are set up on this computer."
- Click on the Properties button.
- Under Maximum Speed, select the appropriate port speed for your modem. For 14.4 modems use 19200, for 28.8 modems use 38400 and for 56k use 57600.
- Uncheck Only connect at this speed.
- Select the Connection tab.
- Under Call Preferences, ensure that the box marked Cancel the call if not connected within is unchecked.
Note: Some modems may not allow you to change the call preferences.
- Click OK.
- Click Close to exit.
- Retry the NetZero connection.