Common Windows Error Messages
Error 630: Port Disconnected due to Hardware Failure
Runtime error 630 occurs when a communications problem between Windows 95/98 and your modem exists. This may leave the computer or modem in an irresolvable state; therefore, future connection attempts are not going to work as expected. To correct this error, you must first attempt to re-boot your computer. If that fails, we will guide you through additional steps.
How to Re-Boot Your Computer and Modem
- Save all unsaved work and close all programs.
- Click on the Windows Start button and select Shut Down.
- Check the circle next to Restart and click OK.
- If you have an external modem, turn the power off then back on. If there is no on/off switch on the modem, you may have to un/replug the modem's power supply.
- Once the computer has finished booting up, try connecting to NetZero once again.
- If you still receive this error message, please follow the instructions below.
How to Remove Your Modem Drivers
Most problems that you encounter while using communications software with Windows 95/98 can be resolved by removing your modem drivers (the software that controls the modem) and then reinstalling them. Please remember that if you have any other communications software on your computer, you will need to reconfigure it to use your modem once this error has been resolved.
Note: At any time, if you are asked to install or re-install any software, please have your Windows 95/98 CD or diskettes available.
Before you remove your modem, ensure that you have the correct modem drivers provided by the manufacturer or vendor. If they are not available, you will need to obtain a copy from your manufacturer or vendor.
- Click on the Windows Start button.
- Point to Settings and select Control Panel.
- Double-click on the Modems icon. If you already have a modem setup, you will see a window beneath the words "The following modems are set up on this computer."
- Select the Diagnostics tab.
- Remember the Com port that your modem is installed to.
- Select the General tab.
- Click once on your modem.
- Click on the Remove button. The modem listing will disappear from the window.
- If you see more than one modem listed, it may be that you have the wrong modem selected in Dial-Up Networking.
- Double-click on My Computer.
- Double-click on the Dial-Up Networking icon.
- Click once on your connection to select it.
- From the File menu, select Properties.
- From the drop down menu under Connect Using, select your modem.
- Click OK to exit.
- Restart your computer.
- Retry the NetZero connection.
If this does not work, continue with the steps below to re-install your modem.
To Re-install your modem:
- Click on the Windows Start button.
- Point to Settings and select Control Panel.
- Double-click the Modems icon. A window will appear saying, "Windows will now try to detect your modem."
- Check the box for Do not detect my modem I will select it from a list and click Next.
- Select Standard Modem Types on the left, and choose Standard 28800 bps Modem on the right. (If you have Windows 98 and a 56k modem, select one of the Standard 56000 bps modem choices, depending on whether your modem supports x2 or Kflex.)
- Click Next.
- Windows will ask you which port to install the modem to. Select the port that you remembered from step 4 above (usually COM2).
- Click Next.
- Click Finish to exit.
- Retry the NetZero connection.