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"The port was disconnected due to hardware failure"

This error may be caused by an incorrect modem setting. Identify and correct your modem's connection by following the instructions below:
  1. On your desktop, double-click the My Computer icon.
  1. Double-click the Dial-Up Networking folder.
  1. Click once on the NetZero icon to highlight it.
  1. From the File menu, select Properties.
  1. From the Connect using drop down list, select the appropriate modem.

    Note: If there is more than one modem listed, refer to your computer's documentation to determine the correct one.
  1. Click OK to exit.
  2. Retry the NetZero connection.
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