Back to the Windows Error page Common Windows Error Messages

Error 678: No Answer

Timeout Settings

It is important that you pay close attention to what the modem "sounds" like when you call NetZero, and how long it takes before you get an error message. If you receive an error message very quickly, you will need to check the modem's timeout setting.

  1. Click on the Windows Start button.
  2. Point to Settings and select Control Panel.
  1. Double-click the Modems icon.
  1. Click once on your modem to highlight it and select Properties.
  1. Select the Connection tab.
  1. Under Call Preferences, ensure that the box marked Cancel the call if not connected within is unchecked.

    Note: Some modems may not allow you to change the call preferences.

  2. Click OK, then Close.
  3. Retry the Netzero connection.
Back to top