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Error 629: Port disconnected by the remote computer

Runtime error 629 may be caused by misconfigured modem settings. To correct this error, complete the following steps:

How to Downgrade your Maximum Modem Speed
  1. Click on the Windows Start button.
  2. Point to Settings and select Control Panel.
  1. Double-click on the Modems icon. If you already have a modem setup, you will see a window beneath the words "The following modems are set up on this computer."
  1. Click on the Properties button.
  1. Under Maximum Speed, select the appropriate port speed for your modem. For 14.4 modems use 19200, for 28.8 modems use 38400 and for 56k use 57600.
  2. Uncheck Only connect at this speed.
  3. Select the Connection tab.
  1. Under Call Preferences, ensure that the box marked Cancel the call if not connected within is unchecked.

    Note: Some modems may not allow you to change the call preferences.

  2. Click OK.
  3. Click Close to exit.
  4. Retry the NetZero connection.
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