Technical Support and Feedback
Technical Support Plans
·
How to Get Technical Support
JClass Developers Forums
·
Request for Comments
Technical Support Plans
KL Group's Customer Service Team provides
a variety of support options to suit your needs.
Standard Support (included with purchase)
- unlimited access to KL Group’s web site, which contains additional
example and demo programs, FAQs, product updates, and Knowledge Base
- JClass Support Newsgroup
Gold Support
At an additional cost, you can receive the benefits of premium support for a full
year, including:
- software subscriptions for major upgrades
- submission of technical support questions and requests directly to the Customer
Service Team at KL Group through the Express Case Submission form on our web site
- individual problem resolution through email, telephone or fax.
For information on how to obtain Gold Support for your JClass product, contact the JClass Sales
Team at (416) 594-1026.
How to Get Technical Support
Before Contacting Customer Service
Please have the following information ready when contacting Customer Service:
- the type and version of the operating system you are using
- your development environment and its version
- your JClass serial number
- a complete description of the problem including the steps required to
duplicate it
The KL Group Web Site
Point your web browser to http://www.klg.com/.
Always available, this site is the best source of up-to-date technical information, including:
- Updated Frequently Asked Questions (FAQ) list answering common questions
- Updated example and demo programs
- Product updates, bug-fixes, minor feature enhancements
- JClass Knowledge Base
JClass Support Newsgroup
Point your news reader to news://news.klg.com/klg.support.jclass.
This newsgroup is an informal technical support resource that any JClass
developer can use to get (or give) help on JClass products.
The JClass Support and Product teams monitor the newsgroup regularly but do
not answer every question posted. Instead, effort is concentrated on answering
questions not covered in the Knowledge Base or FAQ documents.
JClass Developers Forums
KL Group maintains an unmoderated Internet electronic mail forum and
newsgroup for all developers interested in discussing JClass products.
Developers can use these forums to discuss JClass products and programming,
and to share ideas with other developers around the world.
JClass Email List
To join the email list:
To send a message to everyone on the list:
JClass Newsgroup Forum
To access the newsgroup:
Announcements Mailing List
Occasionally, KL Group sends JClass-related product announcements to its
customers via a mailing list. To add yourself to this mailing list, send
email with the word "subscribe
" in the body of the
message to:
Request for Comments
We are interested in hearing about how you
use JClass Chart, any problems you encounter, or any additional
features you would find helpful. The majority of enhancements
to JClass products are the result of customer requests.
Please send your comments to:
KL Group Inc.
260 King Street East
Toronto, Ontario, M5A 1K3 Canada
Phone: (416) 594-1026
Fax: (416) 594-1919
Internet: news://news.klg.com/klg.support.jclass