PVCS Product Support

INTERSOLV provides technical support for all registered users of this product. You can contact our technical support staff in these ways:

Compuserve
GO INTERSOLV
Internet
pvcs_answerline@intersolv.com
Fax
1-503-645-6260
Fax PLUS*
1-800-432-3984

Fax PLUS can instantly send you the latest marketing and technical information on INTERSOLV products 24 hours a day, seven days a week. When you call Fax PLUS, have your fax number handy.
Telephone
1-800-443-1601 (5:30 a.m. to 6:00 p.m., Pacific)
Mail
1700 NW 167th Place
Beaverton, OR 97006
WWW
http://www.intersolv.com

INTERSOLV provides the following technical support services via its Web site:

ServiceDirect Online provides access to knowledge and leading-edge technology to help ensure success with the INTERSOLV Development Suite of products. These ServiceDirect Online areas are restricted to customers who have signed up for ServiceDirect annual support. To request access, please complete a contact form at http://www.intersolv.com/contact.html.

Problem Reporting and Service Requests allow you to enter questions right into our tracking system or query on the status of existing cases.

KnowledgeBase allows you to search on keywords for technical bulletins.

You can also download fix releases for your PVCS products.

INTERSOLV provides 30 days of technical support at no charge. If you need support after that time, you can contact us using any of the other methods above or purchase further telephone support by enrolling in the Support PLUS program. For more information about Support PLUS, please contact your sales representative.