Technical Support and Feedback

Technical Support Plans · How to Get Technical Support

JClass Developers Forums · Request for Comments


Technical Support Plans

KL Group's Customer Service Team provides a variety of support options to suit your needs.

Standard Support (included with purchase)

Gold Support

At an additional cost, you can receive the benefits of premium support for a full year, including:

For information on how to obtain Gold Support for your JClass product, contact the JClass Sales Team at (416) 594-1026.


How to Get Technical Support

Before Contacting Customer Service

Please have the following information ready when contacting Customer Service:

The KL Group Web Site

Point your web browser to http://www.klg.com/. Always available, this site is the best source of up-to-date technical information, including:

JClass Support Newsgroup

Point your news reader to news://news.klg.com/klg.support.jclass. This newsgroup is an informal technical support resource that any JClass developer can use to get (or give) help on JClass products.

The JClass Support and Product teams monitor the newsgroup regularly but do not answer every question posted. Instead, effort is concentrated on answering questions not covered in the Knowledge Base or FAQ documents.


JClass Developers Forums

KL Group maintains an unmoderated Internet electronic mail forum and newsgroup for all developers interested in discussing JClass products. Developers can use these forums to discuss JClass products and programming, and to share ideas with other developers around the world.

JClass Email List

To join the email list:

To send a message to everyone on the list:

JClass Newsgroup Forum

To access the newsgroup:

Announcements Mailing List

Occasionally, KL Group sends JClass-related product announcements to its customers via a mailing list. To add yourself to this mailing list, send email with the word "subscribe" in the body of the message to:


Request for Comments

We are interested in hearing about how you use JClass Chart, any problems you encounter, or any additional features you would find helpful. The majority of enhancements to JClass products are the result of customer requests.

Please send your comments to:

KL Group Inc.
260 King Street East
Toronto, Ontario, M5A 1K3 Canada

Phone: (416) 594-1026
Fax: (416) 594-1919
Internet: news://news.klg.com/klg.support.jclass