Indigo Rose Corporation offers a variety of technical support programs designed to match your specific needs. Both complimentary and fee-based support options are available. Please refer to the Developer Support Programs brochure included with your package for complete details on the available support programs.
Your connection to all of our support resources can be found at http://www.indigorose.com/support.
Save yourself both time and money by referring to our supplementary resources before you contact our technical support department. Answers to just about any question can be found in these self-help resources. You'll be able to get the answers you need 24 hours a day, 7 days a week.
The product documentation includes this Command Reference, the User's Guide, and any last-minute notes in a readme.txt file. Answers to most common support issues can be found in the product documentation.
A collection of informational articles and how-to tutorials. These articles cover both common and uncommon situations, including advanced technical issues. Many articles are written in response to consulting-type situations. You'll find really good information in the knowledge base.
Indigo Rose maintains a number of community message boards. These discussion groups are frequented by many developers, including our own technical support representatives. The discussion groups are a great source for ideas, solutions and peer support.
Technical Support is limited to general product usage questions. Questions relating to external functionality such as operating systems, development environments, third-party products or various Windows technologies are not included. All services are provided subject to the current Support Terms and Conditions as listed at our web site.
Limitations include, but are not limited to:
Problems with your development tool such as Visual Basic, Delphi, Director, etc. Please consult your development tool's documentation for these issues.
Third-party technologies you are distributing (such as BDE or QuickTime).
Issues relating to distribution media such as CD-R burning.
A specific design issue that is unique to your distribution.
Before contacting us for support, please make sure that you have read this document and have prepared all of the requested information.
You can reach our Technical Support department in the following ways:
http://www.indigorose.com/support
(204) 942-3421