Cyber Patrol from SurfControl, Inc.

Support


How to contact Technical Support

Technical Support is available online and by telephone. You can find the contact information at Cyber Central, using one of the following methods:

For online support and full contact information:

  • In Headquarters, go to Cyber Central:Support and click Go.

For telephone support, call the telephone number shown in About Cyber Patrol:

In Windows:

  • In Headquarters, click the Cyber Patrol logo.
    - or -
  • Right-click the Cyber Patrol icon menu and select About Cyber Patrol.

On the Macintosh:

  • From the Apple menu, select About Cyber Patrol.


Frequently Asked Questions

The following questions are some of the more common ones asked by Cyber Patrol users. Before contacting Technical Support, check here to see if your question is answered. You can find more FAQs at the Cyber Central: Support site.


Q. What should I do if I forget my Headquarters password?

Anytime there is a problem with a Headquarters password, you need to contact Technical Support for assistance by telephone.


Q. How can I restore access to Internet? My son or daughter has tampered with Cyber Patrol and my access to Internet is now obstructed.

If executables have been deleted, you need to reinstall Cyber Patrol.

If you have a copy of the self-extracting program you used to install Cyber Patrol, use that copy to reinstall. Do not delete any files before reinstalling or upgrading.

If you do not have a copy of the self-extracting program, then download a copy of Cyber Patrol onto a diskette using another computer (such as a friend's computer or your computer at work). Reinstall Cyber Patrol using this diskette.


Q. I deleted some Cyber Patrol files.

Call Cyber Patrol Technical Support.


Q. I'm not being blocked at all.

  1. Clear your browser cache or history file. Many browsers retrieve pages from their local cache rather than from a new Internet access.
  2. Make sure that you are not in Deputy.
  3. In Setup:Access, set Web sites, Newsgroups, and IRC Chat to Blocked, and then try to access any known Web site. You should see the Cyber Patrol restriction message.
  4. If these steps do not block access, then see the online support at Cyber Central:Support.


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© 2001 SurfControl, Inc.

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