Frequently Asked Questions

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Getting Started

What is High Impact eMail?
Why do I need High Impact eMail?
What is HTML e-mail?
How do I get an HTML e-mail account?
What about Non-HTML programs?
How do I set up my HTML e-mail?
How do I get started after I download the High Impact eMail product?
The Trial Version asks for a product key. Where do I get this?
Are there additional Template Packs available?
What is the business information used for?

Creating Your Own Stationery

How are High Impact eMail templates different from standard Outlook stationery?
How do I make one of the High Impact eMail templates my default stationery?
If I change my business card information after I make one of the templates my default stationery, why doesn't it update the latest business card information?
When I chose to view the template in small icon view, I find that the template icons sometimes appear haphazard. Why?

Using Logos

How do I prepare my logo for use with the Business Card information?
My logo looks good on a white background but not on a colored background - can I make changes to the logo to make it look better?

Using The Portrait Feature

How do I prepare a picture for my portrait?
What is an acceptable photo portrait size?

Using The Signature Feature

Can I use a signature font to create my signature?
What are the requirements for my signature?

Image Size

What is resizing? Why do I need to resize the images?
Why are my logos, pictures and signature limited to 30K?

Creating New Mails

When I select a template in High Impact eMail and create a new mail, I can't view the images. Why?
When I select a template in High Impact eMail and create a new mail, I see half images in my new mail, but I see them complete in the preview. Why?
Why does High Impact eMail seem to pause when I create a new mail using Outlook Express?
Why do I get a "Login error" when creating mails through Outlook Express?
Why does my modem dial out when I create new mail or when the recipient view's the mail?
When I try to create a new mail using High Impact eMail, the application performs an illegal operation and shuts down. Why?

Templates

Can I use these templates for both personal and business use?
What happens if I rename an High Impact eMail template?
Where are the templates stored in High Impact eMail?
Does High Impact eMail work with both Netscape and IE?
What kinds of templates does High Impact eMail provide? Where can I get a quick listing of the main template categories?

Saving Your Own Templates

Can I modify an High Impact template so that I can use that modified template the next time I load it?
Will I be able to preview the template that I saved under a new name?
How can I create my own templates using the Business Card information?
How can I view the HTML source for each of the templates?
How can I convert my HTML documents into templates?
Can third parties develop their own Template Packs?

Finding Templates

Why am I unable to complete a FIND operation with High Impact eMail?
Why do my template properties not display?
There are so many templates to choose from - how do I find the right template for my message?
How can I speed up the find process?
When I use the find feature for a string containing more than one word, the results will include a number of templates that are not useful. How can I get specific results?
When I try to edit the template in the preview pane by clicking on the template and hitting backspace, the template disappears. Why?
There are several templates that I use regularly - is there a way to store these templates in a folder for quick reference?
Are the files in the Favorites folder actually moved to this folder or just referenced?

International

Will High Impact eMail work with international versions of Outlook?
Is KMT Software, Inc. looking for International partners?

HTML Editor

When I edit a template file with Word 2000, why do the newly inserted images not show up?
How do I specify which editor will be opened when I want to edit an High Impact template?
Which is the best editor to use?

E-Mail Transmission

What does the "[Message Text]" area indicate in the template?
What is the typical size of e-mails sent with High Impact eMail?
When do the images get downloaded to the recipient's computer?
Where are the images in an High Impact eMail stored? Are they part of the message?
What is actually sent from my computer to the recipient's computer?
Can I send a message to multiple recipients easily and quickly?
If a user lets you know that they can view the text part of your message, but not the graphics, what is the problem?
Sometimes my High Impact eMail stationery doesn't display when users reply to my original message. Why not, and did they see my stationery correctly when they initially received my message?

Message Composition

When I use the tab key from the subject line to start my message, the cursor is not placed in the appropriate position in the message design. How do I get it right?
In my Outlook message composition, the font will sometimes change back to the system default font. How can I avoid this?

Installation/Product Requirements/Uninstallation

What are the system requirements for High Impact eMail?
I have both Outlook and Outlook Express on my system - can I install High Impact eMail for both products?
If I choose to install High Impact eMail with Outlook and Outlook Express, which mail client will the application use to send out e-mails?
How much disk space does the product require?
Where are the templates and program files located?
Which account will High Impact eMail use to send out e-mails?
Does the program make any changes to the Outlook program?
Does the product make any registry entries?
Will the High Impact add-on cause any performance degradation?
How can I remove the product?
How do I know when there is a new version of High Impact eMail for download?
Can I leave High Impact eMail templates on the CD or do I need to load them on my hard disk?

Printing

I have no problems printing any of the High Impact eMail templates. Why do some recipients have problems with messages that contain background colors and images?

Template Packs

What Template Packs does High Impact intend to provide?
How do I use Template Packs with High Impact eMail?
Can I uninstall High Impact eMail, and leave the installed Template Packs on my machine?
How can I create Template Packs?
When I download Template Packs, I get a Microsoft authentication message. What do I do with it?
How do I uninstall Template Packs?
How do I retain my Template Packs from the previous install during a re-install?

Copyright Issues

Are the clip art images that are used in High Impact eMail copyrighted?
Can I send these e-mails without fear of infringing anyone's copyrights?
Can I send messages to larger distribution lists - like my company database file?

Product Use

Can I switch off the preview pane in the High Impact eMail application?

Security / Protection against viruses

Are the High Impact eMail messages verified to be free of harmful viruses?
Is there a security feature in the product to guard against viruses from infecting the mail messages?
Is there any script code in High Impact eMail messages?

Suggestions For The Product

What if I have an idea for an High Impact eMail design?
What if I have an idea for improving the overall product?

Privacy Issues

KMT Software Inc, Statement of Privacy.
The Privacy of Your E-mail is Fully Protected.
Programming Technology Used in High Impact eMail is Secure.
Standard Tracking Performed for Legitimate Purposes.
Contact Information

 

Getting Started

What is High Impact eMail?

High Impact eMail is an application consisting of hundreds of ready-to-use e-mail templates for every conceivable occasion. It is extremely easy to use and uses HTML (Hyper Text Mark-Up Language) to greatly enhance your e-mail experience.

Why do I need High Impact eMail?

With a few clicks of the mouse, High Impact eMail lets you send beautiful e-mails to customers, colleagues, friends, or relatives. It gives you complete flexibility to modify existing templates with no great effort or programming expertise and is a real time-saver.

What is HTML e-mail?

HTML e-mail allows you to go beyond plain text by incorporating fonts, color, and images into your e-mail. Once you start using HTML e-mail, your e-mail will take on the feeling of a newsletter instead of just simple notes to your customers, colleagues, friends, and family.

How do I get an HTML e-mail account?

If you are already using Microsoft Outlook or Outlook Express, you don't need a special account to use HTML; you need only enable the feature in your mail program. If you don't currently use Outlook or Outlook Express and want to use High Impact eMail, you can set up a free account with HotMail, Yahoo!, USA NET, or other e-mail providers. Outlook Express can be easily configured to work with Hotmail, and both Outlook Express and Outlook can be configured to work with Yahoo.

What about Non-HTML programs?

Recent market research indicates that the vast majority of e-mail programs in use today can receive and display HTML messages. However, if your recipient's e-mail program cannot display graphical (HTML) e-mail, then it usually displays just the plain text portion of your message. Occasionally, you may find that someone's e-mail program displays the HTML source code. Fortunately, this represents only a small (and ever shrinking) percentage of e-mail programs.

How do I set up my e-mail program to use HTML?

Outlook Express

  • Click on Tools and choose Options. Switch to the Send tab. Make sure that the Mail sending format is HTML. Click OK.
Outlook 98/2000
  • Click on Tools and choose Options. Select Mail Format on the top bar. In Message Format choose HTML. Click OK.

How do I get started after I download the High Impact eMail product?

The High Impact eMail application downloaded from the Templatezone website, is an EXE self-extracting file. To install the application simply double-click on the emsetup.exe file. The setup program will guide you during the installation process.

The Trial Version asks for a product key. Where do I get this?

Upon downloading the free Trial Version of High Impact eMail from the website, you are asked to furnish your valid e-mail address and the product key is sent to this e-mail address. This product key is necessary for the installation of the Trial Version of High Impact eMail. The format of the product key is A1B-2C3-D4E5.

Please note that the Premium Version does not use a Product Key. If you installed the product from the TemplateZone CD, then you should have received a password on a separate slip of paper.

Are there additional Template Packs available?

Yes, additional Template Packs are available from the TemplateZone website. To add Template Packs to your existing template library, install High Impact eMail and then click Tools | Template Pack Manager and click on the Download More Templates button. This should take you to the Template Pack downloads page of the TemplateZone website.

What is the Business Card Information used for?

The Business Card information is used to add important data to your outgoing e-mails such as your name, company address, phone number, logo, etc. Once the Business Card Information is entered, the program will automatically include this information into templates that contain these fields without having to enter this information all over again. It's a real time-saver for many templates, like business forms, stationery, advertisements, and many others. Companies can standardize their image and use High Impact eMail to personalize digital stationery for each employee.


Creating Your Own Stationery

How are High Impact eMail templates different from standard Outlook stationery?

Well, there are several differences:

  • High Impact eMail templates are designed to be compatible with virtually every e-mail client. In contrast, Outlook stationery is primarily compatible with only Outlook clients.
  • Outlook stationery does not use Business Card Information fields like High Impact eMail.
  • The images from an High Impact eMail template are not sent along with the e-mail. As a result, the High Impact eMail messages are much smaller and take fewer resources to send to the recipient. Only when the recipient reads the e-mail are the images downloaded from the web.
  • Outlook Stationery is typically very simple in its design. In contrast, High Impact eMail messages are more complete page designs with layout detail and places for users to insert images and their own text.

How do I make one of the High Impact eMail templates my default stationery?

Any one of the templates in the stationery folder (but only the templates within this special folder) can be designated as your default stationery with a few simple keystrokes. To make one of the High Impact eMail templates the default stationery select the template and click the right button of your mouse and select the Add to Outlook/Outlook Express option. Or after selecting the template click Tools | Add to Outlook/Outlook Express. A message box informs you that the selected template will be available from Outlook/Outlook Express stationery and offers you the choice to set the template as the default stationery template. To do this you need to enable the check box in the message box.

We recommend that you disable your Outlook signature as it will often conflict with the design of the stationery template.

If I change my business card information after I make one of the templates my default stationery, why doesn't it update the latest business card information?

When you select a template as the default stationery, the values within the template are added to and stored in the Outlook/Outlook Express stationery folder. Later if the Business Card information is updated, the changes will not be reflected in the stationery template. To update the default stationery template you can simply repeat the steps outlined above to add the template to Outlook/Outlook Express again and select it as the default stationery.

When I chose to view the template in small icon view, I find that the template icons sometimes appear haphazard. Why?

When you view the templates in small icon view, the templates are sorted out in a particular order of appearance and aligned in the best manner possible. Sometimes the alignment is not exact because of the length of the template name.


Using Logos

How do I prepare my logo for use with the Business Card information?

The image of your logo should be saved in a preferred picture file format (JPG, JPEG, GIF, BMP) though we recommend the GIF format. The size of the image should not exceed 30K.

Finally, you need to upload the file to the internet so that you can reference it with a URL.

My logo looks good on a white background but not on a colored background - can I make changes to the logo to make it look better?

Yes, if you are familiar with software such as Paint Shop Pro, Adobe PhotoShop, or PhotoPaint, you could make these changes to enhance your logo image. You might try making the background transparent and saving it in GIF format.


Using The Portrait Feature

How do I prepare a picture for my portrait?

To prepare a picture for your portrait you will need to have your picture taken with a digital camera or you could scan any hardcopy photo with the help of a scanner connected to your computer and save the image in the preferred picture GIF format. Minor editing might be required to reduce the size of the image and/or to enhance the image to suit your needs.

Finally, you need to upload the file to the internet so that you can reference it with a URL.

What is an acceptable photo portrait size?

High Impact eMail will accept an image only if it is within the 30K limits. Larger images will not be accepted and an error message box will be displayed. The reason for this limitation is based on an arbitrary but practical limit to the size of any image that should be downloaded by an e-mail.


Using The Signature Feature

Can I use a signature font to create my signature?

No, you cannot use a signature font by itself to create your signature since the signature is an image and a graphical representation of your signature. You could, however, capture an image of a signature font and use this for your signature.

What are the requirements for my signature?

You could scan your signature and save it in the preferred format (GIF, JPG, JPEG, and BMP) and size (within 30K) and use this as your signature. The preferred format is GIF.

Finally, you need to upload the file to the internet so that you can reference it with a URL.


Image Size

What is resizing? Why do I need to resize the images?

Resizing the images means adapting the images to fit the socket space for that image. If the option is not selected, the actual image size will be used to display the image, which could be smaller or greater than the reserved socket size. As a result, the image may appear too small or too large for that particular template design.

Why are my logos, pictures and signature limited to 30K?

The reason for this limitation is based on an arbitrary but practical limit to the size of any image that should be downloaded by an e-mail.


Creating New Mails

When I select a template in High Impact eMail and create a new mail, I can't view the images. Why?

If you do not see the images, it means one of two things:

  • You are not connected to the Internet
  • The web site where the images are stored is down.
  • When you preview the template in the preview pane of High Impact eMail the images are referenced to the images on your hard disk that were copied there during the installation process. However, when you launch the template into your Outlook or Outlook Express applications the images are automatically referenced to the website where they have been located by KMT. All images in High Impact eMail are referenced from this server to keep the size of the e-mail as compact as possible and provide the greatest degree of compatibility.

    When I select a template in High Impact eMail and create a new mail, I see half images in my new mail, but I see them complete in the preview. Why?

    When this occurs, it probably means that your Internet connection is quite slow. The half drawn images are simply taking a long time to refresh from the KMT server.

    Why does High Impact eMail seem to pause when I create a new mail using Outlook Express?

    In the process of sending mail through Microsoft Outlook Express, the create new mail controls will not allow you to return to High Impact eMail application until the mail is sent.

    Why do I get a "Login error" when creating mails through Outlook Express?

    This can happen when you have an invalid mail account. Contact your administrator for help.

    Why does my modem dial out when I create new mail or when the recipient view's the mail?

    A new mail created from High Impact eMail contains images that are referenced from the web. A valid internet connecion is required to view the images during new mail creation and at the recipients end. To ensure that your modem does not dialout during new mail creation or when the recipient is viewing the mail, follow the listed steps:

    • Open Internet Explorer, click Tools and select Internet Options.
    • Select the Connection tab and check the option "Never dail a connection"

    When I try to create a new mail using High Impact eMail, the application performs an illegal operation and shuts down. Why?

    When you create a new mail with High Impact eMail and attempt to send it from a Microsoft Office program such as Microsoft Outlook, Microsoft Internet Explorer, or any program that supports the Simple Messaging Applications Program Interface (MAPI) transport, it may give you the following error message:

    "This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor".

    This message will come up if you have Microsoft Outlook's Personal Folders Backup Utility feature installed in your Outlook and you attempted to create a new mail with High Impact eMail without running Outlook.

    To avoid seeing this message, create new mails with High Impact eMail only after starting Outlook or uninstall the Microsoft Outlook Personal Folders Backup utility. To uninstall Microsoft Outlook Personal Folders Backup utility, follow the undermentioned steps:
    • Start Outlook.
    • On the Tools menu, click Options.
    • On the Other tab, click Advanced Options.
    • Click COM Add-Ins.
    • Click to clear Outlook Backup Addin.
    • Click OK three times to close the Options.
    • Click Exit on the File menu.

    Uninstalling Microsoft Outlook's Personal Folders Backup utility will enable High Impact eMail to create new mail irrespective of whether Microsoft Outlook is running or not


    Templates

    Can I use these templates for both personal and business use?

    The templates can be used for both business and personal use. There are no restrictions.

    What happens if I rename an High Impact eMail template?

    When you rename an High Impact eMail template, only the template name is changed. If you view the properties of the template, you will realize that the references to the old template name and properties have been retained. To affect the changes in the template properties, right click the mouse button, select View Source and make the changes in the form before saving it.

    Where are the templates stored in High Impact eMail

    The High Impact eMail setup program installs the templates in a separate folder named Templates within the High Impact eMail folder of the application created during the installation process. By default the templates are copied to C:\Program Files\KMT Software\High Impact eMail\Templates\

    Does High Impact eMail work with both Netscape and IE?

    Mails sent using High Impact eMail can be viewed by both Microsoft Explorer (4.x and above) and Netscape (4.02 and above).

    What kinds of templates does High Impact eMail provide? Where can I get a quick listing of the main template categories?

    High Impact eMail provides HTML templates. A quick listing of the main template categories can be seen in the Categories (top left) pane of the applications window. The main categories are Advertising, Business Forms, Greeting Cards, Job Search, Memos, Motivational, Periodicals, Picture Frames, Quotable Quotes and Stationery.


    Saving Your Own Templates

    Can I modify an High Impact template so that I can use that modified template the next time I load it?

    Yes, you can modify an existing High Impact template and save it for later use. To modify any given template, select it and click Edit | Template on the High Impact eMail menubar or select the Edit Template option after clicking the right mouse button. When you have completed editing the template, select File | Save As and type in the new name.

    Will I be able to preview the template that I saved under a new name?

    Yes, you can preview the template that you saved under a new name.

    How can I create my own templates using the Business Card information?

    KMT Software provides a Template Pack toolkit to help you understand how to design your own templates using the Business Card information. E-Mail KMT Software at support@kmt.com to learn more about this toolkit.

    How can I view the HTML source for each of the templates?

    To view the HTML source of a template select the template and click the right mouse button and select the View Source option or click View | Source… on the High Impact eMail menubar.

    How can I convert my HTML documents into templates?

    You can use the simple HTML document below and use it with High Impact eMail to create your own template. The document should be named *.htm to be compatible with High Impact eMail.
    Following is an example of an HTML document which can be used as a template:
    <html>
    <head>
    <title>test</title>
    </head>
    <body>
    <img src="lava.jpg">
    <br>
    <p>[Message Text]</p>
    </body>
    </html>

    To use this HTML file as a template, copy it to the subfolder of your choice within the High Impact eMail Templates folder (C:\Program Files\KMT Software\High Impact eMail\Templates by default). Now that you have created a template for use with High Impact eMail, you can even add images to the template; simply use a full http:// reference to each image. All standard HTML image formats are supported, but we recommend you use .gif files, as they are compact and also offer the added advantage of animation. Click here for more information on referencing your images from the web.

    Can third parties develop their own Template Packs?

    Yes, KMT Software is eager to work with a variety of content developers in the creation of additional Template Packs. If you are interested in this developer program, please contact support@kmt.com and we will send you information about a toolkit that is available to assist you.


    Finding Templates

    Why am I unable to complete a FIND operation with High Impact eMail?

    Please check the browser version installed on your machine. It may mean that you are not using Internet Explorer 4.x or higher. Netscape users should use Netscape 4.02 or higher.

    Why do my template properties not display?

    In order to see template properties, you must have Internet Explorer 4.x or higher installed on your machine.

    There are so many templates to choose from - how do I find the right template for my message?

    You can become familiar with the categories of templates by browsing through them.
    To more quickly select a template for your particular message you could use the Find feature of High Impact eMail. If you wanted to send a "Get Well Soon" e-mail to a friend or colleague who is sick, you can click the Find button and type in the keyword "get well" and click Find. The search results will give you a list of templates that match your search based on keywords. Preview the search results to find the template you want to use and double click the template to create a new mail.

    How can I speed up the find process?

    To speed up the search process, you can try to be more specific in what you are looking for and in case you are searching for a phrase be sure to include them within double quotes so as to narrow down the scope of the Find feature. You cold also run a query search for a certain category, for e.g., if you are looking for a Happy Birthday template, run the query on the Greeting Cards category. This should considerably speed up your find process.

    When I use the find feature for a string containing more than one word, the results will include a number of templates that are not useful? How can I get specific results?

    Whenever you run a Find query, the program runs a search for the query, and it matches any and all keywords contained in that template. Thus you will see a search result for individual words entered in the Find query. To get a more specific search, enter the Find query within double quotes ("search query") and click Find. Now the program searches for keywords that appear exactly as entered in the query. The Find option, however, ignores search for certain commonly used words such as: and, if, are, of, which, etc.

    When I try to edit the template in the preview pane by clicking on the template and hitting backspace, the template disappears. Why?

    To edit the templates please select the template and right-click the mouse button and choose Edit Template from the options displayed. The preview pane is meant only to see a preview of the selected template.

    There are several templates that I use regularly - is there a way to store these templates in a folder for quick reference?

    Yes, a Favorites folder has been provided by High Impact eMail to store templates that you use regularly. To add a template to the Favorites folder, select the template and click File | Add to Favorites or click the right-mouse button and from the pop-up menu select Add to Favorites.
    Once you have added a copy of the selected template to your Favorites folder, the template will be available to in both the Favorites folder for quick access and the folder where it was originally stored.

    Are the files in the Favorites folder actually moved to this folder or just referenced?

    The templates that have been added to My Favorites folder are referenced to save on hard disk space.


    International

    Will High Impact eMail work with international versions of Outlook?

    Yes. Most of the content in High Impact eMail messages is created by the user. The user can simply replace the placeholder English text with their own text.

    Is KMT Software, Inc. looking for International partners?

    Yes. Please contact KMT at sales@kmt.com


    HTML Editor

    When I edit a template file with Word 2000. Why do the newly inserted images not show up?

    Since the Word 2000 application creates a new sub folder for the images with the same name as the template, the images do not display in High Impact eMail. We recommend you use Allaire's Homesite or Microsoft's FrontPage to edit the templates.

    How do I specify which editor will be opened when I want to edit an High Impact template?

    To specify an editor for editing a template click on Tools | Options of the High Impact eMail menubar and make the necessary changes in the Helper Application section on the General tab.

    Which is the best editor to use?

    We recommend you use Microsoft FrontPage to edit your templates. There are several other editors that can perform this task, including Allaire Homesite.


    E-Mail Transmission

    What does the "[Message Text]" area indicate in the template?

    The [Message Text] indicates where you are expected to enter your message. So you can simply overtype this text or highlight it and delete it.

    What is the typical size of e-mails sent with High Impact eMail?

    Messages are compact and range from 3K to 20K in size for most messages, since most of the images are accessed off the Internet.

    When do the images get downloaded to the recipient's computer?

    When the recipient clicks on the e-mail message, the images are automatically referenced from the server, downloaded and viewed.

    Where are the images in an High Impact eMail stored? Are they part of the message?

    The images in Sent messages are not attached to the e-mails but are referenced from the KMT server. The recipient needs to be online to view High Impact eMail messages in their entirety.

    What is actually sent from my computer to the recipient's computer?

    Just the message text and the template format is sent from your computer along with appropriate references to the images in the templates.

    Can I send a message to multiple recipients easily and quickly?

    Yes, you can send messages to multiple recipients. High Impact eMail makes use of all the features provided by Outlook and Outlook Express in sending mails. And since the size of the e-mails is small, your transmission time will be quick.

    If a user lets you know that they can view the text part of your message, but not the graphics, what is the problem?

    There are three possibilities: the user might not be online, the KMT image server may be down temporarily or else the recipient does not have an HTML mail client. You can be completely confident that every message you send with High Impact eMail will be transmitted accurately. All users will at least receive the text portion of the e-mail and well over 90% of current users will receive the message and graphics in the same format as you sent it. There are a few circumstances where the graphics that comprise your stationery will not appear. The graphics themselves may be stripped away when the message recipient is using an older version of AOL, or has their incoming e-mail screened by certain types of corporate firewalls. In any case, your text message (what you wrote) will arrive intact.

    Sometimes my High Impact eMail stationery doesn't display when users reply to my original message. Why not, and did they see my stationery correctly when they initially received my message?

    When replying to a message (or forwarding one), there are several common e-mail programs such as Yahoo, Hotmail, and AOL which will remove the HTML code that causes your stationery to display correctly. You can be confident that your message was received correctly. The same result can occur when someone replies with Outlook or Outlook Express, if they have set their configuration to send in a TEXT ONLY mode.


    Message Composition

    When I use the tab key from the subject line to start my message, the cursor is not placed in the appropriate position in the message design. How do I get it right?

    It is suggested that you click the mouse cursor where [Message Text] appears and then type in your message.

    In my Outlook message composition, the font will sometimes change back to the system default font. How can I avoid this?

    To avoid losing the formatting make sure you click inside a text area and then start typing your message. Outlook is not the most optimal editor for HTML purposes. It is for this reason that the High Impact templates provide you with such a great head start.


    Installation/Product Requirements/Uninstallation

    What are the system requirements for High Impact eMail?

    The System requirements for High Impact eMail are as follows:

    Operating system compatibility

    Windows 95, Windows 98, Windows ME, Windows NT 4.0, Windows 2000

    Browser compatibility

    Netscape 4.02 and higher, Internet Explorer 4.x and higher

    Outlook compatibility

    Outlook Express 5 and higher, Outlook 98 and higher

    Processor

    Pentium 166 or higher

    RAM

    32MB (64MB recommended)

    I have both Outlook and Outlook Express on my system - can I install High Impact eMail for both products?

    The High Impact eMail application is compatible with both Outlook and Outlook Express and can be installed for both products on the same system.

    If I choose to install High Impact eMail with Outlook and Outlook Express, which mail client will the application use to send out e-mails?

    If you choose to install High Impact eMail with both Outlook and Outlook Express, the application will use the default mail client to send out the e-mails.

    How much disk space does the product require?

    The High Impact eMail product requires between 5 and 15 MB of disk space depending on the version that you are using.

    Where are the templates and program files located?

    The Templates and the program files are located in a folder named High Impact eMail under the Program files group on the drive that it was installed on by the setup. By default the templates are copied to C:\Program Files\KMT Software\High Impact eMail\Templates

    Which account will High Impact eMail use to send out e-mails?

    High Impact eMail will prompt you to choose an account to use while sending out e-mails in the event you have multiple e-mail accounts.

    Does the program make any changes to the Outlook program?

    The High Impact eMail program makes the following changes to the Outlook program:

    • Adds a toolbar button to the Outlook Toolbar
    • Adds the menu option "New High Impact eMail Message" under the "File" menu
    • "New High Impact eMail Message" menu option under the "Actions" menu
    • "High Impact eMail Help" menu option under Help menu

    Does the product make any registry entries?

    Yes, the product does make registry entries on your machine.

    Will the High Impact add-on cause any performance degradation?

    High Impact eMail uses Outlook/Outlook Express to send new mails created from the content created with High Impact eMail. In no way does High Impact eMail cause any performance degradation.

    How can I remove the product?

    To remove the product, simply click Start | Programs | High Impact eMail | Uninstall High Impact eMail. Follow the instructions on the screen for uninstalling the product correctly.

    How do I know when there is a new version of High Impact eMail for download?

    Every time you start the High Impact eMail application, the program checks for newer versions of the product and informs you whenever a new version is available. This feature does require Microsoft Explorer 4.x or higher to work properly.

    Can I leave High Impact eMail templates on the CD or do I need to load them on my hard disk?

    High Impact eMail does not offer the option of keeping the templates on the CD. The overall size taken to store the templates is between 5 and 15 MB.


    Printing

    I have no problems printing any of the High Impact eMail templates. Why do some recipients have problems with messages that contain background colors and images?

    When High Impact eMail is installed, the setup program makes sure that a print setting is correctly set in IE. This setting ensures that "Print background colors and images" has been enabled in your Internet Explorer browser. To check, click Tools | Internet Options and select the Advanced tab; you will find the check-box option under Printing. Make sure that it is enabled and that your friends are aware of this setting.


    Template Packs

    What Template Packs does High Impact intend to provide?

    High Impact eMail plans to provide a wide range of Template Packs for the product. In addition, High Impact will work with third parties to make content available. To view a list of the available Template Packs click Tools | Template Pack Manager and click the Get More Content button on the High Impact eMail menubar.

    How do I use Template Packs with High Impact eMail?

    You first need to download the Template Packs and install them by double clicking on the .car files. The Template Pack will be automatically added to High Impact eMail. As soon as you download the Template Packs, you are ready to use them.

    Can I uninstall High Impact eMail, and leave the installed Template Packs on my machine?

    Yes, when you uninstall the High Impact eMail product, the setup asks you whether you would like to keep the Template Packs or delete them. Select the appropriate option to define what you would like to do with the Template Packs.

    How can I create Template Packs?

    If you are familiar with HTML documents you could design your own Content Pack. TemplateZone provides Template Pack Tool-kits for those who would like to design their own Template Packs. For more information contact support@kmt.com

    When I download Template Packs, I get a Microsoft authentication message. What do I do with it?

    The Microsoft authentication message advises you that you have chosen to download a file and identifies the source as KMT Software, and asks you what you would like to do with the file, i.e. whether you would like to open it from source or save it to your disk drive. All Template Packs are digitally signed to ensure the trustworthiness of the content.

    How do I uninstall Template Packs?

    The High Impact eMail program allows you to uninstall any or all of the Template Packs installed on your machine. To do so, click Tools | Template Pack Manager and after selecting the Template Pack you want to uninstall click Delete. The option Delete All will remove all Template Packs from your machine.

    How do I retain my Template Packs from the previous install during a re-install?

    Whenever you uninstall High Impact eMail, the setup program will prompt you with the option of retaining the Template Packs or deleting them. If you want to retain the Template Packs simply click Keep when the message box appears.


    Copyright Issues

    Are the clip art images that are used in High Impact eMail copyrighted?

    Yes, the clip art images are copyrighted with their respective owners.

    Can I send these e-mails without fear of infringing anyone's copyrights?

    All images used by High Impact eMail are the copyright of their respective owners and are used by permission. You can send these e-mails with confidence.

    Can I send messages to larger distribution lists - like my company database file?

    High Impact eMail allows you to send messages to larger distribution lists.


    Product Use

    Can I switch off the preview pane in the High Impact eMail application?

    No. The preview pane of High Impact eMail is an integral part of the product and cannot be switched off. The preview pane allows you to have a look at the template and select the appropriate template for his purpose.


    Security / Protection against viruses

    Are the High Impact eMail messages verified to be free of harmful viruses?

    All High Impact templates have been checked for viruses by leading virus detection software and are safe for use. You can use this product with confidence.

    Is there a security feature in the product to guard against viruses from infecting the mail messages?

    High Impact eMail does have security settings to protect your computer from potential harmful content. Select Tools | Options from the High Impact eMail menu, then select the Security tab and enable the security options. This is the standard setting. Whenever a new mail is created, High Impact eMail scans the template before creating new mail and issues a warning if it detects the possibility of the template having a virus, as illustrated below:

    Is there any script code in High Impact eMail messages?

    We have specifically avoided the use of JavaScript, VBScript, and all other scripting technologies, and we use no executable attachments or ActiveX controls in any High Impact eMail template. This is true for all the templates included with the product as well as in KMT Software's Template Packs.


    Suggestions For The Product

    What if I have an idea for an High Impact eMail design?

    Please e-mail us with your thoughts - and any ideas you have on where a good source for images would be. We'll consider your ideas. E-mail us at: ideas@kmt.com

    What if I have an idea for improving the overall product?

    If you have an idea for improving the overall product we would definitely like to hear from you and know more about your ideas. Please e-mail us with your thoughts - and any ideas you have on where a good source for images would be. We'll consider your ideas. E-mail us at: ideas@kmt.com


    Privacy Issues

    KMT Software Inc, Statement of Privacy.

    KMT Software is committed to protecting your privacy. Click to view the privacy policy for KMT.com and the privacy policy for TemplateZone.com.

    The Privacy of Your E-mail is Fully Protected.

    KMT Software does not, and cannot, read any e-mail message you send or receive that has been composed with the High Impact eMail product. Furthermore, we have no way of knowing (and no desire to know) when you are composing a message, when you are reading a message, and who you either send messages to, or receive them from. So your e-mail correspondence remains every bit as private as it always has been.

    Programming Technology Used in High Impact eMail is Secure.

    High Impact eMail was carefully designed to provide no opportunities for outside access to your computer while using our product. We have specifically avoided the use of JavaScript, VBScript, and all other scripting technologies, and we use no executable attachments or ActiveX controls. Not only does this make High Impact eMail templates secure, it makes your messages compact and minimizes the technology requirements on the recipients' end. No special plug-ins are required -- just a standard HTML-capable email client.

    Standard Tracking Performed for Legitimate Purposes.

    The "log" that we receive from our web-servers does enable us to track when, and how many times various images (like a Happy Birthday! banner) are served. Furthermore, these log files do link the image served to a specific IP (Internet Protocol) address. This IP address is NOT your e-mail address. In fact, for most people it is assigned randomly, allowing you to remain completely anonymous. We do not make any attempt to use this IP address to identify you personally, and in any case, would not be able to even if we tried. We cannot tell from our log files whether an image was served to someone composing a message, or to someone reading a message. We cannot determine whether or not a sent e-mail message was ever opened. We cannot link a message sender to a message recipient in any way. The log data we receive is the same as the minimum that is done whenever a website is visited under any circumstances - even when it is just a visit to a personal "homepage" that someone has put up.

    Contact Information

    KMT Software, Inc. welcomes your comments regarding our privacy policies. If you believe that we have not adhered to our policies, please contact us by e-mail or postal mail.

    KMT Software
    71 Lee Drive
    Concord, MA 01742

    or click here to send us e-mail.