Troubleshooting

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What happens if I install Outlook Express after installing High Impact eMail?

In the event that you installed Outlook Express after installing High Impact eMail, you will not be able to send new mail using Outlook Express. At the time of installing High Impact eMail, the setup program checks for available mail clients (Microsoft Outlook and Microsoft Outlook Express) and makes a registry note of it.
If Outlook Express does not exist prior to installing High Impact eMail, the program will not recognize the mail client. To enable High Impact eMail to recognize and accept Outlook Express to send new mail you will have to re-install the product.

I can't start High Impact eMail from the Outlook Express toolbar.

Due to a limitation of Outlook Express, High Impact eMail does not add a button to the Outlook Express toolbar like it does for Outlook. However, you can still use Outlook Express to send your mails created with High Impact eMail.

When I create new mail using a High Impact eMail template, the images used in the template do not display.

Since the template images are referenced from the TemplateZone website, you must be connected to the Internet to view them. You may wish to check your Internet connection.

I created a new mail and got a message saying the tags are incomplete.

When creating new mails, it is possible you may see an error message box being displayed which informs you that some of the Business Card information tags have been found to be incomplete, as shown in the illustration below. This simply indicates a minor technical problem with the template. 

You should never see this message with any of the templates supplied by KMT Software, but if you have modified the templates or obtained templates from another party, the templates may contain minor errors.



These errors are usually very minor and generally mean that the business card information may not have been entered perfectly. To work around this problem, simply inspect the new mail before you send it and correct any errors or omissions you may discover.

I received HTML email but I cannot print it.

The High Impact eMail setup sets the Internet Explorer option to print background as "true" thus enabling you to print the background. However, if you have any problems with printing the background please confirm that the option Print background colors and images has been enabled in your Internet Explorer browser. To check, click Tools | Internet Options and select the Advanced tab. There you will find the check-box option under Printing.

Why does my modem dialout when i create new mail or when the reciepient view's the mail?

A new mail created from High Impact eMail contains images that are referenced from the web. A valid internet connecion is required to view the images during new mail creation and at the recipients end. To ensure that your modem does not dialout during new mail creation or when the recipient is viewing the mail, follow the listed steps:

  • Open Internet Explorer, click Tools and select Internet Options.
  • Select the Connection tab and check the option "Never dail a connection"

When i try to create a new mail using High Impact eMail, the application performs an illegal operation and shuts down. Why?

When you create a new mail with High Impact eMail and attempt to send it from a Microsoft Office program such as Microsoft Outlook, Microsoft Internet Explorer, or any program that supports the Simple Messaging Applications Program Interface (MAPI) transport, may give you the following error message:

"This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor".

This message will come up if you have Microsoft Outlook's Personal Folders Backup Utility feature installed in your Outlook and you attempted to create a new mail with High Impact eMail without running outlook.

To avoid seeing this message, create new mails with High Impact eMail only after starting outlook or uninstall the Microsoft Outlook Personal Folders Backup utility. To uninstall Microsoft Outlook Personal Folders Backup utility, follow the undermentioned steps:
  • Start Outlook.
  • On the Tools menu, click Options.
  • On the Other tab, click Advanced Options.
  • Click COM Add-Ins.
  • Click to clear Outlook Backup Addin.
  • Click OK three times to close the Options.
  • Click Exit on the File menu.

Uninstalling Microsoft Outlook's Personal Folders Backup utility will enable High Impact eMail to create new mail irrespective of the fact whether Microsoft Outlook is running or not