SystemXtra for Personal Systems

SystemXtra for Personal Systems is IBM's premier level of software service for currently supported versions of IBM's OS/2 Licensed Program Products and other selected IBM licensed program products running on an IBM Personal System/2 or other eligible platform in a Personal Systems environment.

SystemXtra for Personal Systems provides direct access to IBM's support structure via a toll-free telephone number (1-800-IBM-XTRA) or electronic facility (for customers with IBMLINK authorization) for submission of problems or questions related to eligible Personal Systems products, including currently supported versions of the IBM OS/2 operating system. IBM will provide premium response to SystemXtra customers, responding to all submissions within an hour of receipt by IBM SystemXtra personnel during normal business hours. Emergency support will be provided after hours on a callout basis, within one hour.

IBM specialists will answer questions, provide problem analysis and resolution assistance, and when applicable, coordinate hardware service for machines that are warranted or covered by IBM Maintenance Services. IBM will take ownership of problems and manage them through resolution. Refer to the SystemXtra for Personal Systems Announcement Letter 391-173 for more detail.

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