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c|net community: member services: navigation help

don't panic
If we could figure out how to build this thing we can probably tell you how to use it.

If you are totally confused about what's happening to you, don't know how to get around our site, are curious about the changes we have made, or are having problems logging on as a new member, go to our navigation help page. If you are just wondering about some of the details of our online help, read on.

A summary of our Help pages: (read below for more info)

navigation help
registration help
c|net online survival kit
browser troubleshooting
World Wide Web

getting help while you're here
You will find a black "help" button in every toolbar on c|net online; push it any time you want to come back to this section. If your question is not answered by our "help" pages, send our support team an email at support@cnet.com, stating where you are and what the problem seems to be. They'll get back to you with an answer as soon as they can.

c|net online survival kit
We have survival kits full of software to help you use all the fun stuff on c|net online. This includes applications for viewing movie files, listening to sound files, looking at some of the pictures (most don't need an external application, but some do), and de-compressing files.

browser troubleshooting
If you can't get images to display correctly, or the text looks horrible, or movie files won't run when you download them, or gee there's a lot of things that could be wrong with your browser, come to our browser troubleshooting page.

information about the world wide web
If you ran out looking for your first Net connection after seeing c|net central on TV, congratulations and welcome, you've finally made it to the Info-super-cyber-highway-bahn-space.

There's a LOT of things to know about it, more than we could even tell you in a long afternoon over a big pitcher of iced tea out on the porch, so we made a page of information specifically about the neck of the woods you are currently in, the World Wide Web

Return to c|net's front door.

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