FREQUENTLY ASKED QUESTIONS
Question
The game is incomplete, stops
working after 30 days or will not allow me to save?
Answer
All of the games on this CD fall into one of the following 3
categories.
1) Freeware
This program is fully working and there is not registration
fee.
The author usually does this to display their programming talent.
Some Authors ask for a donation to help support their future projects.
2) Shareware
Shareware is "Try Before You Buy" software.
There is no difference in either the quality or copyright of shareware and so-called
commercial software. In both cases authors work hard on their product, they retain full
rights to their work, and are entitled to proper payment for it. The main difference with
shareware is simply its method of distribution and the concession that users may legally
try it out for a limited time before they decide to purchase.
At the end of the evaluation period however, users must either pay the registration fee or
stop using it. Not all files on our CDs are shareware some are freeware and require no
payment to the author for continued use. The documentation supplied with each program will
tell you whether it is a shareware of freeware program.
3) Demo
A demo is a cut down version of a product in order to give
you a demonstration of its use.
Usually game demos will only give you a few levels of play or only provide you with one
part of the game.
Some demos will not allow you to save, do not provide you with all the features or only
allow you to use the program for a limited time. After you have used the program for the
limited time (usually 30 days) it will cease to work.
Question
How do I purchase the fully working Version of a product on
this CD?
Answer
Each program contains a text
file relating to the registration details.
Look for files such as README.TXT VENDOR.TXT or REGISTER.TXT.
Included in the text file will be details on the cost of registering the program, the
address to send the money and what you will receive after registering. It is advised that
you make contact with the author before sending any money to confirm its availability and
current price.
Question
Does sprint software sell the full
versions of the games on this CD ?
Answer
Sprint Software does not sell
full versions of these products nor does it have any further information about
availability of the product other than that supplied with the product.
Question
Does sprint software provide technical support for shareware
software?
Answer
As sprint software does not develop any of the shareware
contained on their CDs we do not provide technical support for them. However each file
does include extensive documentation and information about contacting the author. Sprint
Software also provides plenty of technical information in this help file to ensure that
you can get the programs working properly.
Question
When I run a game the following error message is displayed -
"A Required .DLL file, DDRAW.DLL, was not found."
Answer
This error indicates that DirectX is not installed. If you
install DirectX this error will not occur and the game will run correctly.
Question
When I run a game an error message states it cannot find
DPLAY.DLL and exits from the game.
Answer
This file is installed with
DirectX 2, 5 and 6 only. This will most likely happen if you only have DirectX 3
installed. To fix the problem install DirectX 6.1 situated in the drivers area on
this CD.
Question
When I run a game the following error message is displayed -
"Unable to initialize sound system" or "Unable to create Direct Sound
Object"
Answer
This error indicates you do not have a sound card installed
or your sound card is incorrectly installed.
To correctly install your sound card, refer to the installation instructions supplied with
the sound card. Most games will run without a sound card.
Question
The Game just does not run !
Answer
Try installing the latest drivers for your
accelerator hardware. If this does not help then it is most likely that the game is
incompatible with your 3D accelerated hardware. As there so many different cards and
chipsets we cannot guarantee the games will work on them all. The game is more
likely to work if you have a Voodoo or Riva128 Chipset based video card. e.g Diamond
Monster 3D or Diamond Viper 330
TECHNICAL SUPPORT
If you have a question or problem other that those mentioned
above you can contact our technical support department.
ADDRESS
Sprint Software \ Technical Support
P.O Box 2157,
Richmond, Victoria,
Australia 3121.
EMAIL: support@sprintsoft.com
WEB: http://www.sprintsoft.com
FAX: +61-39427-0705
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