[Index] [Chapter One] [Chapter Two] [Chapter Three]
Chapter Three
Chapter Three
Before starting installation, complete the WebSite Installation Requirements checklist. Youll need to collect some information about your hardware, software, connectivity, and other options before you can begin to install WebSite. If your system and network are properly configured, installing WebSite is a fairly simple job handled by the setup program.
Installing WebSite takes a few minutes. Following installation, you must test the server. These tests include making sure the server is running and testing the server from both the local computer and a remote computer. Running these tests is important to ensure that the server is installed correctly and operating properly.
During installation, WebSite uses the information you provide as well as information from your Windows 95 or Windows NT system Registry and configuration files to set the basic parameters for the server. This general information is recorded in the General property sheet page of Server Admin. Well look at this information and show you how to make changes to it.
Well also show you how to activate the WebSite Administrators account and how to run WebSite as a service.
This chapter begins with a quick start summary, followed by detailed installation instructions for both a new installation and an upgrade to WebSite 1.1 for Windows 95 and Windows NT. Next, we walk through the server tests and the general information included in Server Admin. Finally, we tell you how to activate the administrators account, install WebSite as a service, and where to find help.
Take the following steps to install and test WebSite. These steps are explained fully in the next sections.
1. Read the WebSite README file on the installation media (CD-ROM or diskette) or in the Website program group or Start menu folder (if Website is pre-installed on your system). This file contains important, late-breaking information about WebSite.
2. Complete the WebSite Installation Requirements checklist (see Chapter 2). You may need to ask your network administrator for information about the Connectivity section.
3. Ir you received WebSite on diskettes, make backup copies of the original diskettes and keep them in a safe place.
4. If you are upgrading from a previous version of WebSite, make backup copies of the DENNY and EIT Registry keys.
5. If you are running other Windows applications, close them before starting installation.
6. Start the WebSite Setup program by opening the WebSite folder on the distribution media in the File Manager (NT) or Windows Explorer (Windows 95) and double-clicking on the file Setup.exe.
7. Enter your name and company information to personalize your copy of WebSite.
8. Choose the destination directory for the WebSite software.
9. If you have an existing web document structure, provide the full pathname for the existing document root.
10. Choose the server run mode (Windows NT only).
11. Enter the Fully Qualified Domain Name for the server.
12. Enter the Administrators email address.
13. Test the servers operation from the local computer.
14. Test the servers operation from a remote computer.
15. Run the server self-test.
16. Review the General page of Server Admin.
17. Activate the WebSite server administrator account.
Note: You must have installed TCP/IP as a network protocol in order for WebSite to operate, even if you dont plan to allow Internet access. For more information on installing TCP/IP in Windows NT or Windows 95, see your Windows documentation.
Windows NT: Service or Desktop Application? If you are installing WebSite 1.1 as a service on a Windows NT system, you should be well-acquainted with the subject of Windows NT identity. If you run it as a desktop application, WebSite assumes the identity of the person currently logged on. As a service, it assumes a separate identity, which by default is the system account, configurable by the control panel. If you encounter any problems when you finish the installation and run the server self-test, the most likely cause is running WebSite as a service with an identity problem. We recommend installing WebSite 1.1 as a desktop application unless you are familiar with the concept of identity in Windows NT. For information on services versus desktop applications, NT identity, and rights and privileges, see your Windows NT documentation. |
The following procedures will install the WebSite software. Read each installation screen for instructions and information. Some of the steps listed are specific to a Windows NT or Windows 95 installation.
To install WebSite, complete these steps:
1. Start your computer and log on to Windows NT or Windows 95. If you are installing WebSite as a Windows NT service or desktop application, you must be the Administrator or have Administrator privileges.
2. If you received the software on diskettes, insert Disk 1 into the first 3.5" drive (A or B) on your system. If you received the software on CD-ROM, insert the CD-ROM into your CD-ROM drive.
3. Start the WebSite Setup program by opening the WebSite folder on the distribution media in the File Manager (NT) or Windows Explorer (Windows 95) and double-clicking on the file Setup.exe.
4. The WebSite Setup program displays the welcome screen. Click Next to begin installation.
5. In the Registration window, enter your name and company information to personalizes your copy of WebSitee. Click Next to continue. (See Figure 3-1.)
Figure 3-1: WebSite Registration Screen
6. WebSite asks you to confirm this information. Choose Yes to continue, or No to reenter the information.
7. Choose the installation directory for the WebSite software. The default is \WEBSITE, but you can install the software in another directory. Click Next to accept the default, or click Browse to choose another directory.
8. If you dont have an existing web on your computer, accept the defaults for the document root and home page in the Existing Web dialog box. (See Figure 3-2.) If you do have an existing web, type the root directory of your web documents and the name of your index document.
Figure 3-2: Existing Web dialog box
9. If installing under Windows NT, choose how you want the WebSite server to run in the Server Run Mode dialog box (Figure 3-3). You can choose one of the following:.
Figure 3-3: Server Run Mode Dialog Box (Windows NT)
Application (manual start). Starts WebSite as an application that you must start each time you start Windows NT. This is the default.
Application (automatic start). Starts WebSite as an application automatically when you start Windows NT. The WebSite icon is added to your Startup Group
Service (invisible). Starts WebSite as a service. The WebSite icon does not appear on the Desktop.
Service (icon visible). Starts WebSite as a service. The WebSite icon appears on the Desktop, and you can interact with it.
10. If installing under Windows 95, choose Manual Start to start the server when you double-click on its icon, or choose Automatic Start to have the program added to your Startup Group.
11. Enter the hosts fully qualified domain name in the Hosts Domain Name dialog box and then click Next (Figure 3-4). The domain name includes the servers specific name and the larger domain name, such as myserver.mycompany.com. This is the name used in URLs to reach your WebSite server and is also called the Fully Qualified Domain Name (FQDN). If you dont have an FQDN for your server, use the IP address (for example, 123.333.222.123).
Figure 3-4: Hosts Domain Name dialog box
12. "Enter an email address that WebSite will use for mailto: URLs in the Administrators Email Address dialog box. This address can be at your site or at another site. For example, your website might be comp-bear.com but your email might be received at tech.comp-bear.com. Use the address at which email is received, and then click Next. (Figure 3-5).
Figure 3-5: Type the full email address of your websites administrator
13. If installing under Windows NT, the Setup program displays the Program Group Selection dialog box (Figure 3-6). You can accept the default, WebSite 1.1, type a new name, or select one from the existing list. After you have made your selection, click Next.
Figure 3-6: Program Group Selection dialog box
14. The WebSite Setup program installs the software on your system. The program displays progress indicators and tells you which files are being installed. Setup also adds information to your Windows Registry and builds the program group or Start menu folder.
15. If installing under Windows NT and selected Service as the run mode, Setup displays the Service Startup dialog box with instructions for starting the WebSite server as a service(Figure 3-7). See the section Running WebSite as a Windows NT Service, later in this chapter. for details. Press Next to continue
Figure 3-7: Windows NT Service Startup dialog box
Note: By default, the service identity is System Account. If you are going to make any changes, be sure you are familiar with identity under Windows NT.
16. Under Windows NT, Setup next displays information about the Windows NT Performance Monitor (Figure 3-8). The Performance Monitor gives you information about the performance of your system and selected programs and services. For more information about using the Performance Monitor, see your Windows NT documentation and Chapter 13, Logging, in this book.
Figure 3-8: Windows NT Performance Monitor information
17. Setup next displays the WebSite Setup Complete dialog box (Figure 3-9). You can choose to view the README file and/or start WebSite. Click Finish to close the Setup program.
Figure 3-9: WebSite Setup is complete
Youre now ready to begin testing the installation. Before moving on to testing, take a few minutes to fill out and mail your registration card.
If you are upgrading from a previous version of WebSite, you need to perform the following actions:
After youve completed the actions in the above list, perform these steps:
1. Start your computer and log on to Windows NT or Windows 95. If you are installing WebSite as a Windows NT service or desktop application, you must be the Administrator or have Administrator privileges.
2. If you received the software on diskettes, insert Disk 1 into the first 3.5" drive (A or B) on your system. If you received the software on CD-ROM, insert the CD-ROM into your CD-ROM drive. If the software is pre-loaded on your system, it may be installed already; if not, go to Step 3.
3. Start the WebSite Setup program by opening the WebSite folder on the distribution media in the File Manager (NT) or Windows Explorer (Windows 95) and double-clicking on the file Setup.exe.
4. The WebSite Setup program displays the welcome screen. Click Next to begin installation.
5. In the Registration window, enter your name and company information to personalize your copy of WebSite and click Next.
6. WebSite asks you to confirm this information. Choose Yes to continue, or No to reenter the information.
7. The Setup program displays the Updating Existing Installation dialog box (Figure 3-10). This dialog box shows the location of the existing WebSite software, and warns you that the format of WebIndex files has changed. Youll need to rebuild your indexes after installing this update.
Figure 3-10: Updating Existing Installation dialog box
8. If installing under Windows NT, the Setup program displays the Program Group Selection dialog box. You can accept the default, WebSite 1.1, type a new name, or select one from the existing list. Click Next.
9. When installing for use with Windows NT, the setup program displays additional items. First, it displays the Service Startup dialog box, if you chose to run WebSite as a Windows NT service (see Figure 3-7). Next, it displays information about the Windows NT Performance Monitor (see Figure 3-8). The Performance Monitor gives you information about the performance of your system and selected programs and services. For more information about using the Performance Monitor, see your Windows NT documentation.
10. The WebSite Setup program installs the selected files on your system. The program displays progress indicators and tells you which files are being installed. Setup also adds information to your Windows Registry.
11. The setup program displays the Windows CGI Update dialog box (Figure 3-11). For more information about CGI programming, see Section 4 of this book.
Figure 3-11: Windows CGI Update information
12. When complete, Setup displays the WebSite Setup Complete dialog box (Figure 3-12). You can view the README file and start WebSite. Click Finish to close the Setup program.
Figure 3-12: WebSite Setup is complete
Youre now ready to begin testing the installation. Before moving on to testing, take a few minutes to fill out and mail your registration card.
Note: Remember to rebuild your indexes with the new version of WebIndex. For information on using WebIndex, see Chapter 6, Indexing and Searching Your Documents.
After installing WebSite, you must test the server to verify that it is installed and operating properly. The verification test has four parts:
When you finish WebSite Setup, the first test is to make sure the WebSite server starts and stays running. If you asked Setup to start WebSite when it finished, the server should be running. Depending on how you chose to run WebSite during setup, the server icon should appear on your screen if the server started with no problems. If you can see the icon on your screen, then the server has passed the first testits running. The icon title indicates the servers status as idle or busy.
If the icon doesnt appear and you asked Setup to start the server, then you may have elected to run the server as a service with no desktop icon (under Windows NT only). To check that the server is running, open the Services settings in the Control Panel. Scroll through the list of services until you see Web Server and check the status. If it says started, the server is running and has passed the first test.
If you didnt ask Setup to start the server, you must do so now. To start the WebSite server under Windows 95, locate the program on the Start Menu or program list and click on it. Under Windows NT, locate the program item (identified by the server icon) and double-click on it (if you are using Windows NT 4.0 with the new user interface shell, follow the Windows 95 instruction). The server should start and minimize to an icon on the desktop.
If the server does not start, check the server log (in the logs directory of WebSite) for possible reasons. The most common is that TCP/IP is not configured properly.
The easiest way to test if your computer and WebSite are set up correctly is with a Web browser. To test your setup, follow these steps:
1. Make sure your TCP/IP connection is open. If you are on a TCP/IP network or have a dedicated connection to the Internet, this is probably transparent to you. If you are on a standalone computer and get your TCP/IP connectivity with a dial-up SLIP or PPP account, make sure that the connection is up and clear. The WebSite server and browser require an open TCP/IP socket to work.
2. Make sure your WebSite server is running (as described in the preceding section).
3. With your Web browser, open the following file (use Open or Open Location from the File menu):
file:///C:/WebSite/wsdocs/index.html
4. (Use the drive letter and WebSite directory appropriate for your installation.) The browser displays the servers Welcome page file, as shown in Figure 3-13. However, displaying this document does not verify that the server is working because the browser did not find it by contacting the server. (You can view local files in a browser without using the server.)
Figure 3-13: WebSite home page file
5. Select the hypertext link Click Here in the Important paragraph. The link is for the URL
http://localhost/wsdocs/index.html
The browser sends out the request for this URL, which is interpreted by the browser and server as the Welcome page document on the local computer. (Note that using localhost in a URL wont work when you try to reach your server from another computer.)
If the server and computer are set up correctly, the servers Welcome page again appears in the browser window, as shown in Figure 3-13. This time, however, the browser contacted the server and the server returned the document. The URL field shows the URL http://localhost/wsdocs/index.html
6. Next, test the server using the IP address. In the URL field of the browser, type in the URL for the servers Welcome page, using the following format:
http://server.IP.address/wsdocs/index.html
where server.IP.address is the IP address of your server, such as 123.234.29.1. The browser should display the same document as shown in Figure 3-13, except that the URL field displays the URL with the servers IP address.
7. If your servers domain name is registered with DNS, test the server using the domain name. In the URL field of the browser, type in the URL for the servers Welcome page, using the following format:
http://your.server.name/wsdocs/index.html
where your.server.name is the fully qualified domain name (FQDN) of your server, such as www.comp-bear.com. The browser should display the document shown in Figure 3-13, except that the URL field displays the URL with the servers name.local computer, viewing documents fromcomputer:local, viewing documents from
The next step in testing the server is to view a document on your WebSite server from a different computer, either one on your internal network or one connected to the Internet. This test is essentially the same as the previous one, only from a different location. To complete this test you must have access to another computer that has a working Web browser.
To test the WebSite server from another computer, follow these steps:
1. Make sure your WebSite server is running.
2. From the other computer, launch a Web browser such as Mosaic.
3. Specify the URL for your servers Welcome page, using the following format:
http://server.IP.address/wsdocs/index.html
where server.IP.address is the IP address of your server. The browser uses the URL to locate your WebSite server. If everything is set up correctly, you will see the WebSite Welcome page (Figure 3-13).
4. If your servers domain name is registered with DNS, test the server by specifying the URL again, using the following format:
http://your.server.name/wsdocs/index.html
where your.server.name is the fully qualified domain name (FQDN) of your server. If everything is set up correctly, you will see the WebSite Welcome page (Figure 3-13), with the domain name in the URL field.
If you performed this test from a computer on your local network and it does not work, make sure the server is running and then check the TCP/IP configuration of the computer and the network. If you continue to have difficulties, consult your network or system administrator.
If you conducted this test from a computer connected to the Internet and it failed, try again. Sometimes heavy traffic on the Internet can cause connections to time-out. If after several tries you still cannot reach the server, recheck the TCP/IP connections on both computers. Also make sure your servers name is a fully qualified domain name and that it is registered with DNS. If you continue to have difficulties, consult your Internet service provider.
So far you have tested that the server is running, that it can serve documents locally, and that the IP address and/or hostname is resolving correctly. Now its time to put the server through its paces by running the server self-test. This last test has two primary benefits: first, it tests that the server is configured correctly and that all the features are working; second, it introduces you to the servers many capabilities.
Depending on what you plan to do with your WebSite server, the self-test can provide valuable examples and plentiful ideas. Note that some of the items in the server self-test are quite advanced. Dont worry if you dont understand them at first. The rest of this book is dedicated to explaining WebSites features and how (and why!) you use them.
Note: Since you will want to run the self-test and demonstration more than once (for example, whenever you make major configuration changes to your web or to collect data for troubleshooting problems), we created a checklist that includes all the servers features tested. You can find the checklist in Appendix A; we recommend you photocopy it, date it, and then complete it as you work through the self-test.
To start the WebSite self-test and demonstration, do one of the following:
Note the checklist near the beginning of the self-test. If you are not currently able to meet all these requirements (for example, you may not have all the viewers or programming languages installed), we still recommend you complete the self-test. Just note that some features will not work correctly. For example, if your browser is not configured for sound, you will receive an error message when you test the audio link. Such an error is not a server problem, it only indicates that your browser could be configured differently.
Remember to record the servers responses to each item in the self-test on a copy of the checklist from Appendix A. If you encounter too many errors, please read the Frequently Asked Questions, available from the Welcome page.
Although powerful and fully-featured, the server requires very little attention from you. In fact, it has very few commands available to you directly, since all server configuration is done through the Server Admin application. The servers Control menu lists only three items: Properties, Pause, and Exit. You can display the servers Control menu by maximizing the servers icon or by single-clicking on the minimized server icon with the right mouse button (Windows 95) or the left mouse button (Windows NT).
The three Control menu items include:
Properties
Displays the servers property sheet. You can change the servers configuration on the property sheet (also called the Server Admin application). The servers general properties are covered in the following section of this chapter; the other properties are covered thoroughly in Section 3 of this book.
Pause
Lets you pause the server without exiting it. Pausing the server is useful for quick updates to your web or for server maintenance. When you pause the server, a dialog box pops up in which you can enter a message that users requesting documents from your web will see. (Note that some browsers replace this message with their own error message.) This message lets the user know that the server is only temporarily offline.
If you are running WebSite as a service under Windows NT, the Pause item is not available from the WebSite Control menu. You must use the Services Control Panel or the utility wsctl. See Running WebSite as a Windows NT Service, later in this chapter.
Exit or Close
Stops the server and closes the application. Once the server exits, users receive no messages when they request documents.
To view the general information, launch Server Admin from the WebSite program list or group. The General page is displayed, as shown in Figure 3-14.
Figure 3-14: Server Admin General page
The top of the page provides information about your WebSite server:
Working Directory
Indicates where WebSite is installed. This directory is also called the server root. We discuss this concept in detail in Chapter 9, Mapping. Do not change this entry unless you move WebSite to a new location.
CGI Temporary Directory
Indicates the temporary location Common Gateway Interface (CGI) programs use. CGI programs are discussed in detail in Section 4. You can change this directory if necessary by typing in a new one.
Administrator Address
Shows the complete email address of the WebSite server administrator. Notice that the address is the Internet address you entered during setup. You can change the address here by typing in a new one.
Run Mode
Specifies how WebSite will run the next time it is started. Under Windows 95 there is only one run mode: desktop application. Under Windows NT, the pulldown list has three choices: desktop application, system service with icon, and system service without icon. If you want to run WebSite as a service, you must first select a new run mode here and then restart the server as a service. Running WebSite as a service is discussed later in this chapter.
The rest of the page provides information about your WebSite servers network connections:
Normal Port
Tells the server what port number to use. The normal (TCP/IP) port is 80. Unless you know what you are doing, dont change this number.
Timeouts (Receive and Send)
Fairly standard settings. You may need to increase the timeouts if you are on a slow line, or if users complain that your server seems slow or cuts off documents. Increase the timeouts to 180 seconds for a PPP/SLIP connection.
Maximum Simultaneous Connects
Limits the number of simultaneous connections. You may need to adjust this for your line speed, to guarantee a minimum level of service. For example, if you have a 28.8 line and 10 simultaneous connections, each user sees only a 2800 baud line, which is very slow for Web traffic. In this case, you would want to decrease the number of maximum connects. If you are on a high-speed line (ISDN, T1, or T3) or running on an internal network, the number can be higher.
Winsock Vendor Information
Lists the valid Winsock programs detected on your system. WebSite uses Microsofts Winsock Version 1.1. You cannot change this field.
As you can see, much of the information on this page is rarely changed. However, if you have a problem with the server, technical support may ask you to change some of the values on this screen.
Note: When you make a change to Server Admin, it does not take effect until you close the program. A few seconds after you close it, you will hear the computer beep, indicating that the servers configuration has been updated. The server waits until it is idle to make the update. You may want to pause the server to force the update immediately. If the server is not running, you will not hear a beep, but the configuration is in effect the next time you start the server.
WebSite comes with a default user account called Admin. This account is dormant, meaning it has no password and belongs to no groups. To activate the account you must assign a password and add it to at least one group. The Admin account is useful for restricting certain URLs and server functions to a single account and for remotely administering WebSite. (To learn about restricting access to URLs on your web, see Chapter 12, Controlling Access to Your Web; for instructions on remote administration, see Chapter 14, Remote Administration.)
To activate the administrator account, you must first select a password. Then complete these steps:
1. Launch Server Admin from the WebSite program list or program group and click on the tab for the Users page (Figure 3-15).
Figure 3-15: Server Admin Users page
2. In the Users field, select the user Admin from the pulldown list (as shown) and click on the Password button. The Change Password dialog appears.
3. Since there is no old password, put the cursor in the New Password field and type in the new password. Press TAB and type in the new password again. The password is hidden. Press OK when finished.
4. In the Group Membership section of the Users page, highlight Administrators in the Available Groups list and press Add. The group name moves to the Member Of list. Repeat for the group name Users. (You can accomplish the same task by double-clicking on the group name.) Figure 3-16 shows this section with the group memberships assigned.
Figure 3-16: Adding users to group
5. Press OK to update the server and finish the activation. If the server is running, wait for it to beep before trying to use the new account.administrator:account
Under Windows NT, you can elect to run WebSite as a service rather than a desktop application. The advantage of running WebSite as a service is that it runs even when no one is logged on to the computer, a helpful feature if you run your server 24 hours a day and dont want to leave an open account on an unattended computer. In addition, running WebSite as a service allows it to restart automatically when the operating system reboots. In this section, we show you how to set up WebSite as a service and how to start, stop, pause, and continue the service with a simple utility program.
To change WebSite from a desktop application to a system service requires only a few quick steps. All the information the operating system needs is in placeyou simply have to shut down the server as an application, make one change in Server Admin, and start it up again as a service as described in these steps:
1. Exit the WebSite server if it is running.
2. Launch Server Admin and make sure the General page is displayed.
3. On the General page, from the Run Mode pulldown list select System Service, either with or without an icon (see Figure 3-17).
4. In the Windows NT Control Panel, open Services.
5. Scroll through the listed services until you come to Web Server, as shown in Figure 3-17.
Figure 3-17: Windows NT Services window
6. Highlight Web Server and press Start. Services starts the WebSite server and, if you elected to run it with a desktop icon, the server icon appears on your screen.
7. If you want WebSite to start automatically whenever the system starts, press Startup on the Services window and complete the necessary information. Refer to the operating system guide for more help in setting up services.
Note: To return WebSite to a desktop application, simply stop the service, reset the Run Mode in Server Admin, and launch the server as an application.
As described in the previous section, you can start the WebSite service from the Services window of the Control Panel. Also, a utility program comes with WebSite that lets you start, stop, pause, and continue the server from the command line. The utility is called wsctrl and is located in the WebSite Support directory.
You can use wsctrl as a quick alternative to the Control Panel or as part of regularly scheduled maintenance activities. If you pause the server with wsctrl, the server sends a Service Unavailable message so that users know the server is only temporarily offline (this is the same effect as using the Pause control option when the server is running as a desktop application).
You run wsctrl from a Command Prompt (depending on how your path is set up, you may need to use the full pathname of the program or be in the WebSite\support directory). wsctrl requires one of the following four options:
If you forget these options, simply type wsctrl at the command prompt and the program displays usage information.
Several sources of help are available to WebSite users, including:
Building Your Own WebSite provides comprehensive instructions for installing and using the various applications and tools that make up WebSite. This book takes a task-oriented approach, presenting as much procedural material as possible in a real-life, hands-on manner. The numerous tutorials give you an opportunity to practice the skills you need for building and maintaining a successful web. We encourage you to work through the tutorials and apply the steps to your own specific web.
In addition, weve included scenarios for how your web can be more practical and useful to others. Helpful hints, ideas for using the server, and notes for avoiding difficulties are scattered throughout the book. And dont overlook the appendixes, which include valuable reference and troubleshooting material. For example, if youre having problems with WebSite, first consult Appendix C, Troubleshooting Tips.
To receive a copy of Building Your Own WebSite, see the special offer that came with your software.
Each WebSite application has online help available through either a menu item or a screen button. In addition, you can bring up the help system by pressing F1 in any window.
The WebSite online help gives definitions and specific procedures regarding the current application. As in online help for other Windows-based applications, WebSite help includes hyperlinks to associated topics and topic searching.
Perhaps the most exciting and bountiful source of help and further information is WebSite Central, a web site maintained for WebSite users by the staff of OReilly & Associates. WebSite Central provides product information, answers to frequently and infrequently asked questions (FAQs and IFAQs), troubleshooting help, advice for particular implementations of WebSite, ideas for new uses of WebSite, sample HTML files, helpful utility programs, and opportunities to interact with the technical support staff and other WebSite users.
Because WebSite Central is part of the World Wide Web, the information is constantly updated and enhanced. You will find the "Tech Center helpful as you expand your web and add features to it. The WebSite-News mailing list keeps all registered users informed via email of WebSite news and events. The WebSite-Talk mailing list allows you to ask questions of other WebSite users and to gain from their experience.
Reaching WebSite Central is simple. On the default WebSite home page you saw when testing your server is a link to WebSite Central. The WebSite Central URL is http://website.ora.com/.
If youve thoroughly investigated all the other sources for help and still need assistance, OReilly & Associates provides technical support on a per-incident basis or through annual technical support contracts. To find out more about the tech support options, visit WebSite Central (http://website.ora.com).