SSChart™ - Troubleshooting

Known Problems

  • The line type for the studies is currently a solid line only (i.e.; line type selection is unimplemented at this time).
  • The "variable" moving average type is unimplemented.
  • The position of the scrollbar in the chart window may not acurately reflect the visible time span of the stock symbol. This is most likely to happen when you type a new symbol into the chart window or when you page through a list of stock symbols.

FAQ's

There may be additional information posted on our website.

How do I adjust the graph after a stock split?

If you have been tracking the stock before the split, most of the data you are viewing was saved in a file on your local disk from before the split. After the split do <right-click>|RELOAD to reread the entire range of data. If it does still not appear correct, get the data from a different site by selecting Data|Data Sources, and changing the source for the time period you are looking at. Then do another Reload. Some sources do not change their data promptly after a split.

Once I have the studies setup the way I want, is there a quick way to get these in a new chart?

Starting with beta release 0.30, the "chart favorites" feature is implemented which will provide for this. With the chart you want to save selected, select either [<right-click>|Add to favorites], or [Chart|Add to favorites]. Then give the chart a name you wish to save it as. After you do this, the name will appear under the CHART menu, where you can select it to reproduce the chart. Once you have the new chart, just enter symbols or make other changes as you wish.

Why are the Print and Print Preview buttons disabled?

Only charts with a white background can be printed. Change your background color to white temporaryly.

When I print a chart window why do I only get a small image on the page?

The chart window currently does not get scaled to fit the paper. Change the resolution (dpi) of the printer from { File | Print Setup } to a lower value. A resolution of 75 to 150 should give a good image depending on the size of the chart window on the screen.

When I print a chart why do I only get part of the chart window?

Most likely you have a large chart window on the screen and a low printer resolution set. Try making your chart window on the screen smaller and /or changing the resolution the more dots per inch.

Reporting Problems

Check our support page to see if the problem is already know to exist in the version of SSChart you are running. If it is known, there may be a work-around or and update posted. If not please report it to us at

support@simiansavants.com

Be sure to include all pertinent information that might help us in reproducing the problem. This includes the exact version and build number from the { Help | About SSChart } dialog, and the OS you are running (Windows 95? 98? NT?). along with a description of the problem, including any status messages that were displayed.

Reporting Good Stuff

If you like SSChart or some feature in particular, we like to hear about that too. If you find new web sources providing historic data, let us know. We can easily configure the program to access addition sources.

Updates

When you purchase a permanent license, it will work for all releases with the same major revision number. Example: If you have version 1.30, you can download and run any later version through 1.99 from our website when they become available. You can add your name to our mailing list and be sent and email notice whenever we post updates. You can do this at: http://www.simiansavants.com/ssmail.htm

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SSChart is a trademark of Simian Savants LLC
Copyright (c) 1999 Simian Savants LLC. All rights reserved
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