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9 1 1 H e l p
Version 1.1
(c) June, 1993
July, 1993
by
RAD Software
PO Box 1991
Columbus, GA
31902-1991
(706)660-0119
Rad Delaroderie, author
**************************************************************
**************************************************************
Finally! A commercial quality 911 Radio Dispatching
computer program for an incredibly low price!
**************************************************************
**************************************************************
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********************
Program Requirements
********************
IBM or compatible
Hard Disk Drive
DOS 2.1 or later
*******************
Contact Information
*******************
* PO Box 1991
Columbus, GA
31902-1991
(706)660-0119
* America Online (Rad IV)
* CompuServe (72540,1174)
* Columbus Connection BBS
Columbus, GA
1-706-687-7309
RAD Software Area
* DataLink Online Service
Baton Rouge, LA
1-504-774-4223
RAD Software Area
************
Packing List
************
This package should contain at least the following files:
911Help.Exe (The executable program file)
911Help.Doc (This text file you're reading now)
Catalog.Com (A catalog of RAD Software programs)
If this is a mailed version of 911Help, then a convenient installation
program (Install.Exe) is also included.
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*******************
Program Description
*******************
911Help is a computer program designed to assist 911 Call Takers and
Radio Dispatchers. It is a computerized version of an "incident card"
system, or a dispatch log sheet, that has many advantages and
enhancements over a typical paper method.
911Help is designed to be used by small to medium-sized agencies. It
can track up to twenty fields units simultaneously. This should be
sufficient for most agencies of up to 100 sworn officers or more.
911Help has an online help system/manual that can be accessed at any
time with the <F1> key. The help system is both context-sensitive and
index addressable. The manual is almost as complete as the
information in this documentation you're reading now.
911Help has screen displays carefully designed to give you a summary
at a glance of incidents pending, dispatched, handled, etc. You can
also tell at a glance who is busy on call and who is available for a
call. Clever use of color, highlighting, and flashing text gives you
an immediate grasp of what's happening in the field at any moment.
911Help documents and archives all incidents on file permanently for
later retrieval, statistical summaries, etc. It also maintains a
historical personnel roster of units as they go on-duty and off-duty.
These files and rosters can be accessed by two companion programs,
911Data, which lets you browse through historical records, and
911Stat, which performs powerful searches and statistical summaries.
911Help automatically updates its historical files daily. 911Help
also writes data to a physical file the moment you enter it, so even
if your computer system goes down because of a power loss, 911Help can
resume with no information lost when power is restored. If you
intentionally terminate the 911Help during pending activity, it will
save all the pending information to special holding files. When you
restart 911Help, it will detect and restore all pending data,
continuing where you left off with no loss of information!
911Help was developed and written by a Police Captain with over twenty
years of law enforcement experience in all aspects of police work. If
you have any questions about 911Help, you will be contacted by the
author himself, not a business or "service" representative.
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********************
Review Version Terms
********************
If this is a review version of 911Help, you are encouraged to use and
evaluate it at no charge for a reasonable and limited period of time.
You are even encouraged to copy and distribute the review version (not
a registered version!) of 911Help for other agencies to evaluate.
If you decide to use this program regularly, however, you are expected
to order the program under the specified terms and conditions.
***************************
Other RAD Software Programs
***************************
Also available from RAD Software for Law Enforcement agencies is
* Evidence, which is a powerful program designed to help you
keep a court-quality database of evidence records with extensive
and useful searching and report summary features.
* Firearms, which maintains firearms qualification records of
all of your officers shooting performances over the years.
Other RAD Software programs are also available for the home/office,
collectors, entertainment, and education.
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************************
To Install & Run 911Help
************************
If this is a mailed version of 911Help, an installation program has
been included that can install the 911Help program files onto your
hard disk drive automatically. To do this, place the original RAD
Software floppy disk in your floppy disk drive. Assuming that your
floppy disk drive is Drive A, type the following commands at the DOS
prompt exactly as shown:
a: (Press the Enter key)
install (Press the Enter key)
Upon successful installation, instructions on how to start the program
are displayed on the screen, and a convenient means to print those
instructions are provided.
*****************
Doing it Yourself
*****************
If, for whatever reason, you would rather install the 911Help program
files yourself instead of letting the installation program do it for
you, then carefully follow the below instructions:
Assuming that your hard disk drive is Drive C, type the following at
the DOS prompt exactly as shown:
c: (Press the Enter key)
md\911Help (Press the Enter key)
cd\911Help (Press the Enter key)
Put the original RAD Software floppy disk into your floppy disk drive
and, assuming the floppy disk drive is Drive A and the hard disk drive
is Drive C, type the following at the DOS prompt exactly as shown:
copy a:\*.* c:\911Help (Press the Enter key)
(If the floppy disk drive or the hard disk drive letters are different
than assumed above, then substitute the letters appropriately.)
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Remove the original RAD Software floppy disk from the floppy disk
drive and put it away in a safe place.
Assuming your hard disk drive is Drive C, type the following at the
DOS prompt exactly as shown to start the 911Help program:
c: (Press the Enter key)
cd\911Help (Press the Enter key)
911Help (Press the Enter key)
******************
W A R N I N G ! !
******************
After you use 911Help for awhile, you may notice that the program
creates and manipulates other files. These files include
Hold.UB Hold.IB
and many other date related files that have a ".UB" or ".IB" file
extension.
If you attempt to manipulate, erase, or otherwise tamper with these
files, you will cause permanent and irreparable harm to the integrity
and accuracy, and perhaps the existence, of your incident and roster
records!
On the other hand, if you have been creating fictional incidents and
units just to test and evaluate the 911Help program, you can easily
"wipe the slate clean" of all previous records by typing the following
at the DOS prompt exactly as shown:
c: (Press the Enter key)
cd\911Help (Press the Enter key)
Del *.?B (Press the Enter key)
This will erase ALL previous 911 activity records, and allow you to
start from "square one" in building a historical record of your 911
activities from that date forward.
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****************************
911Help Interface & Features
****************************
911Help has a very friendly and consistent interface that makes the
program easy to learn and use. As its various screens are displayed,
you will notice a certain consistency of format and methods of user
choices.
For instance, the top of the screen always tells you what section of
the program you are in. The bottom row of the screen contains a list
of your current choices, advisories, or brief instructions when
necessary.
The cursor control keys can be used to browse through lists displayed
in the main portion of the screen, or to highlight one of several
available choices that may be present at any particular moment.
The <Enter> key selects and executes a choice. The <Esc> key is
available to abort a procedure or return to your previous point.
Highlighted "input boxes" appear with a flashing cursor at the
leftmost position within the box, signalling that the program is
waiting for you to begin typing something. These "input boxes" are
fully editable, with appropriate functioning of the Insert/Overtype,
Delete, Left Arrow, Right Arrow, Home, End, and Backspace keys.
In most of the input boxes that appear, the program will offer a
"default entry" already typed in for you that represents its best
guess of what you would have wanted to type in the first place. If
the default entry is what you were going to type anyway, you simply
press the <Enter> key and the default entry is accepted. If the
default entry is almost what you wanted but needs a little editing,
use the editing keys to move the cursor and edit appropriately.
For example, in all "time entry" fields, 911Help will offer the
current time as a default that you simply have to press the <Enter>
key to accept. You can, however, type in any other time if you wish.
This feature is a real time saver that saves a lot of typing. 911Help
has many similar examples of "default entries" that save you typing
effort and time.
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*************
Using 911Help
*************
N O T E : I strongly suggest that you first start 911Help, and then
refer to the screen and keyboard as you read the directions below.
911Help starts with a title screen containing author, copyright, and
other information. If this is a review version of 911Help, an
ordering screen will appear that allows you to conveniently print an
order form simply by pressing the <Print Screen> key on your keyboard.
911Help then displays the I n c i d e n t B o a r d screen. The
other main screen, by the way, is the U n i t B o a r d screen.
The <Tab> key switches you back and forth between these two screens.
Let's examine the functions of the two screens in more detail below--
The I n c i d e n t B o a r d screen provides you with an easy to
grasp overall view of all incidents on record since midnight, and
their current status. The screen displays a scrollable list of
incidents, row by row, with the following information on each row,
from left to right:
Time Time Time Time Type Location Unit
Received Dispatched Arrived Finished Call of Call Sent
Each row that contains an incident entry will be a different color,
depending on the status of that incident, as follows:
* If the call has been received but not dispatched, that row
will be a red color. If it is a high priority call, that
row will also be flashing for immediate attention.
* If the call has been received and dispatched, but the unit
has not yet arrived, that row will be a purple color.
* If the call has been received, dispatched, and the unit has
arrived, that row will be a blue color.
* If the call has been received, dispatched, and disposed of,
that row will be a gray color.
NOTE: You might wish to adjust the contrast and brightness of
your monitor to make sure that the gray color is viewable.
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This color coding scheme is very easy to learn, and once you do, you
can just glance at the Incident Board and have an instant overall
grasp of what is going on at any given moment, which incidents needs
attention, and with what priority.
****************************************
Adding an Activity to the Incident Board
****************************************
Contrary to popular belief, most activity logs are originated by a
radio message from a field unit to the dispatcher, not by citizen
phone calls for service! If you think about it, officer's traffic
stops, computer checks, "follow-up" tasks, administrative and routine
"en route to" court/gas/eat/jail/hospital/HQ trips, etc. actually
account for more logging than calls received from citizens for police
service! Even though they aren't what we would consider "field
service" calls, they tie up that unit just as effectively, and must be
logged in some manner to show that unit's current location and
status. 911Help is designed with this fact in mind-- logging your
units' activities, regardless of origination, is quick and easy!
To add an activity to the Incident Board, you simply press the <Ins>
(Insert) key. A large red "Incident Card" will pop up that contains
all of the essential fields you need to properly document the
activity. These fields are:
Date Received 911Help automatically puts the current date and time
Time Received: in these fields for you automatically!
Type Call: Here you can enter whatever code your department uses
to identify the type of call involved. If you want
the call to be treated as a high priority or emergency
call, append an exclamation mark to the code, and
911Help will display it on the Incident Board in a
special way!
Additional Here you may add any additional initial information
Information: about the call, such as "may be in progress...", etc.
Address/ Here you can enter the address/location of the
Location: incident.
Business Here you can add the name of the business/apartment/
Name: school/shopping center/etc.
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Beat/Area: Here you can enter the beat/area/section/zone or
whatever designation your department uses.
Complainant: Here you can enter the name of the complainant. If
it's an officer initiated call, you can put "Officer",
or his unit number-- or if you wish, you don't have
to enter anything (if it's a traffic stop, for
example, I wouldn't bother with this field at all).
Contact at: If there is a complainant, you can put his/her phone
number and/or location in this field.
Incident You have three lines that you can use to enter info
Notes: about the call as it develops, such as suspect data,
wrecker/ambulance requests, etc.
Unit If it's an officer initiated call, enter that
Dispatched: officer's unit number. Otherwise, enter the unit you
assign to handle the incident.
Dispatch, Here you may enter the times appropriately. Note that
Arrival, & 911Help will automatically enter the current time for
Finished you when you cursor to this field so you don't have to
Times: type anything! However, you can change the times if
you wish (with certain restrictions noted later!)
Important notes about adding an incident to the Incident Board:
* The date received, time received, type call-- and either the
address or business name-- fields MUST be completed before
911Help will accept the incident as a new entry to the board. If
you have completed at least the above fields, you can press the
<F10> key to add the incident to the Incident Board. 911Help
will then return you to the Incident Board screen automatically.
* Once 911Help has accepted an entry to the board, that entry
cannot be deleted from the board. If the entry is legitimately
invalidated for whatever reason (such as a duplicate call,
disregarded call, etc.), enter a disposition time on the incident
card and make a brief explanatory note in the disposition field.
* As soon as 911Help has accepted a new entry to the board, the
date received and time received fields cannot be changed.
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The Incident Board Highlight Bar
********************************
Once you've entered a few incidents to the Incident Board, you'll
notice that there is a horizontal highlight bar (in light blue) that
you can move with the <Up> & <Down> arrow keys among the existing
incidents one row at a time. Also, the following cursor keys perform
the functions as described below:
<Home> Will move to and highlight the first entry since
midnight
<End> Will move to and highlight the most recent entry
<PgDn> Will scroll through the incidents a screen page at a
time from the earliest to the most recent incident
<PgUp> Will scroll through the incidents a screen page at a
time from the most recent to the earliest incident
If you highlight any particular incident and then press the <Enter>
key, the large red Incident Card will pop up that contains the
complete information on that incident.
What functions are available is dependent on the status of that
particular incident. The first thing you might notice is that the
date received and time received fields at the top of the card cannot
be accessed or changed. Also, if the disposition field had been
filled, then the dispatch time, arrival time, and finished time fields
cannot be accessed or changed either.
Using the <Up> & <Down> arrow keys, however, you can enter or edit the
remaining fields. When you are finished adding/editing information on
that card, press the <F10> key to update the card and 911Help will
automatically return you to the Incident Board screen.
Important notes about editing an Incident Card:
* 911Help prevents you from entering information in certain fields
but not others in an illogical fashion. For example, if you
enter a dispatch time, then you must have a unit designated. If
you enter an arrival time, there must be a dispatch time, and so
forth.
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* If you access an Incident Card and no unit has yet been
designated, 911Help will open the card with the cursor on the
Unit Dispatched field. Also, a small box will pop up with a list
of units that are current available for call from which you can
choose! Note that you don't have to use one of the listed units;
you can enter a unit not listed on the Unit Board, or you can
even enter a unit who is currently assigned to another call, if
you wish. 911Help will update that unit's status on the Unit
Board automatically with the most recent update you provide.
* If you access an Incident Card in which a unit has already been
assigned, 911Help will open the card with the cursor on the
Incident Notes field for you to log that unit's progress on that
call.
* To enter the dispatch, arrival, and finish times, just cursor
down to that field and 911Help will automatically enter the
current time for you!
* When entering information in each field, the entry lines are
fully editable; that is, you have full basic word processing
capabilities, including:
* <Ins> (Insert/Overtype) key
* <Del> (Delete) key
* <Home> & <End> keys
* <> & <> (Left & Right Arrow) keys
* <Backspace> key
These keys behave in a manner typical of most word processors, so
you will find them intuitive and easy to learn and use.
Also, note that the <Up> & <Down> arrow keys move your cursor
from one data field to the next.
* The bottom of the screen always has directions of what other keys
may be active at any given moment, and what functions they
perform. Remember, if you ever wonder what to do next, look to
the bottom of the screen for your current choices.
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The U n i t B o a r d Screen
*******************************
The U n i t B o a r d Screen is the other main screen. This screen
contain a row by row listing of up to twenty units, with the following
information on each row, from left to right:
Unit Beat Type Length of Time Location
Number Assigned Call on this Call of Call
Each row that contains an unit entry will be a different color,
depending on the status of that incident, as follows:
* If the unit is currently available for call, that row will
be a yellow color.
* If the unit is on call, that row will be a light blue color.
You can just glance at the Unit Board and have an instant overall
grasp of who is busy (and where and doing what), and who is available
for call.
*******************************
Adding a Unit to the Unit Board
*******************************
The Unit Board has a blue horizontal highlight bar that you can move
with the <Up> & <Down> arrow keys up and down the entire screen.
To add a unit to the Unit Board, highlight any blank row and press the
<Ins> (Insert) key. A large blue "Unit Card" will pop up that
contains all of the essential fields you need to add the unit to the
Unit Board. These fields are:
Unit Number: Here you enter the unit's radio designation
Beat/Area: Here you can enter the beat/area/section/zone or
whatever designation your department uses.
Officer(s): Here you can enter the name of the officer(s)
assigned to this unit.
Note/Comment: Here you can make any comments you wish to about this
unit, its assignment, special notes, etc.
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On-Duty Date: Here you enter the appropriate date
On-Duty &
Off-Duty Times: Here you enter the appropriate times. I would
suggest that, regardless of the planned schedule,
you do not enter the off-duty time until that unit
actually notifies you of end-of-shift.
Important notes about adding a unit to the Unit Board:
* Once you have entered the above information, you can press the
<F10> key to add the incident to the Incident Board. 911Help
will then return you to the Unit Board screen automatically.
* Once a unit has been added to the Unit Board, it can be only be
removed by transferring it to an archival file. In other words,
once entered, you can't simply erase a unit; you can only
transfer it to the historical record by doing the following:
Highlight that unit with the highlight bar and press the <Enter>
key. The blue Unit Card will pop up containing all the
information concerning that unit. First make sure that the "Off-
Duty Time" field is completed, and then press the <Esc> key.
911Help will then remove that unit from the Unit Board and
transfer it automatically to an historical archive file.
As noted above, if you highlight any particular row that has a unit
listed and then press the <Enter> key, the blue Unit Card will pop up
that contains the complete information on that unit. You can change
any of the information on that card at any time you wish and then
return to the Unit Board by pressing the <F10> key when you're
finished.
****************
Quitting 911Help
****************
If you wish to quit 911Help, DO NOT just turn off the computer!! You
should first "gracefully" quit the program by pressing the <Esc> key
while in the Incident Board screen, and then press the "y" key to
confirm your choice to quit. Once 911Help has updated all relevant
files and then terminated itself, then you can safely turn the
computer off if you wish.
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**************************************
Notes to Administrators/Managers about
certain program features of 911Help
**************************************
The primary function of 911Help is to significantly assist the call
taker and radio dispatcher. This, of course, leads to better unit
accountability, faster response times, and-- in the long term-- better
overall police service and a safer community.
There are certain program features, however, that most administrators
would also expect to see incorporated into 911Help.
For example, when an incident card is initially opened, the "Date
Received" and "Time Received" fields are automatically entered,
although the program operator can change either or both during the
initial entry of information. However, once an incident card has been
added to the Incident Board and the program operator opens the card
later to update information as the call progresses, the program
operator can not change those two particular fields again!
Also, let's say that an incident has been handled and the program
operator makes a "Time Finished" and "Disposition" entry on the card.
If that incident card is opened later for examination, the program
operator will find that none of the time fields, including "Time
Dispatched", "Time Arrived", and "Time Finished", can be changed.
These special program features that restrict access to time and date
fields protect call takers, dispatchers, and the department generally
from citizens who may falsely accuse them of altering times when such
an accusation benefits a citizen's complaint about a unit's response
time or similar grievance.
Finally, the moment an incident has been added to the Incident Board,
it cannot be removed for any reason. If it turns out that no action
is needed on the card (such as a duplicate call, a hoax, an
inadvertent entry by the program operator, etc.), the program operator
can put "n/a" in the "Unit Assigned" field, fill the "Time Finished"
field, and explain the circumstances in the "Disposition" field, such
as "Duplicate call...", etc.
These program safeguards provide data integrity of all information and
protects the department from any possible accusation of altering the
record after the fact.
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***************
911Data Program
***************
As mentioned earlier, 911Help keeps records of all incidents and units
roster information.
Incident records are archived daily to historical files. Unit roster
entries are archived to an annual file.
A companion program to 911Help, called 911Data, lets you examine any
of those historical files. You can also print out any of those
records contained in the files if you wish.
911Data is provided free to any agency that orders a registered copy
of 911Help.
***************
911Stat Program
***************
911Stat is a powerful analyzer that will look at any range of 911
incident data you select, and provide searching, sub-listing,
statistical summaries, and averages for you.
With 911Stat, you can, for example:
* Create a list of all burglary calls handled by unit 217 in
1992 that resulted in a report being written
* Create a list of all bank alarm calls dispatched to the
National Bank & Trust Co. on Main St. during 1993
* Give you a summary of calls answered on beat 4, with total
number of calls, average calls per day, etc.
Can you imagine how powerful and useful such a program could be for
managers and administrators? 911Stat is available as a separate
program at a nominal fee.
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Backing Up Your Data
********************
911Help is capable of maintaining enormous amounts of important and
irreplaceable information. If you are not an experienced computer
user, then the importance of regularly backing up (copying for
safekeeping) your data onto "backup floppy disks" cannot be over-
emphasized. If you are an experienced computer user, then you are
aware of the importance of backing up your data files but, if you are
like many of us, you probably don't do it as often as you should.
Either way, this can't be over-stressed. Your DOS manual explains how
DOS's "Backup" and "Restore" commands can be used to back up your hard
disk data regularly and fairly conveniently. If your prefer, there
are many effective after-market utilities that also provide convenient
backup services for you at reasonable cost.
How often do you need to back up your hard disk? Ask yourself: Am I
willing to deal with the consequences of losing a (day/week/month)'s
worth of data that I put into the computer? Whatever length of time
you decide is intolerable, you should backup your data AT LEAST that
often.
*****************************
Tampering with the Data Files
*****************************
This warning has been stated earlier, but bears repeating: 911Help
creates and manipulates historical files. The formatting of the data
on these files, and the storage of the data itself, is performed by
911Help in a special manner. If you erase or attempt to change these
files yourself, you will almost certainly cause corruption of your
historical information in a manner that cannot be recovered or
restored.
Note, however, that it will cause no problem if you simply make copies
of these files for safekeeping, so long as you don't erase, change, or
misplace the original files on the C:\911Help\ sub-directory.
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************
Registration
************
The registered version of 911Help is available for $99.
911Data is provided to registered users at no charge.
The registered version of 911Stat is available for $59.
All are available as a package for $129.
Send a check or US$ money order to:
RAD Software
PO Box 1991
Columbus, GA 31902-1991
If you are evaluating a review version of 911Help, simply start the
program, press any key to display the order form screen, and then
press the <Print Screen> key on your keyboard to print a convenient
order form. Also, pressing the <F1> at any time will cause the order
form to appear for printing.
If the above procedure is not possible, then be sure to specify your
agency name, the program name(s), and what floppy disk size your
computer system uses.
Upon receipt, you will be shipped the latest registered version of
911Help with your agency name imbedded in the program itself. Also,
you will be shipped the companion program-- 911Data-- at no charge,
and 911Stat if you ordered it. Finally, the latest manual and hard
disk installation program will also be included.
NOTE: If you have ordered and received a registered version of
911Help, you acknowledge by your acceptance of the program
that distribution of unauthorized copies to other persons or
agencies exposes you and/or your agency to criminal and/or
civil liability.
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