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HP JETADMIN FOR WINDOWS NT (VERSION 3.42)
2/24/00
*********************************************************************
TABLE OF CONTENTS
A. UPDATE SUMMARY
B. SYSTEM REQUIREMENTS
C. NEW FEATURES/FIXES
D. INSTALLING THE SOFTWARE
E. COMMON ISSUES
F. OBTAINING THE LATEST SOFTWARE UPDATES
G. SOFTWARE LICENSE AGREEMENT
H. TRADEMARKS
*********************************************************************
A. UPDATE SUMMARY
HP JetAdmin for Windows NT is used to install, configure, and manage
HP JetDirect-connected printers. This version supports the latest
printers and JetDirect Print Servers from HP and provides simplified
software installation and printer configuration. Refer to Section C
NEW FEATURES/FIXES for more details.
*********************************************************************
B. SYSTEM REQUIREMENTS
Windows NT Systems
- This version of HP JetAdmin supports Pentium/x86-based PCs
running Windows NT 3.51 or 4.0 (Server and Workstation).
- 6MB to unzip HP JetAdmin onto your hard drive.
- 14MB to install HP JetAdmin onto your hard drive.
(Additional space may be required depending on the number of HP
JetDirect devices on the network.)
- Direct Mode TCP/IP requires Client for Microsoft Networks and the
Microsoft TCP/IP Protocol.
- Direct Mode IPX/SPX requires Client for Microsoft Networks and
Microsoft IPX/SPX-compatible Protocol.
- Requires Microsoft Winsock DLL files. Third Party Winsock files
are not supported.
- Novell NetWare is supported using the latest Novell client
software. At the time of this release, the IntranetWare Client
for Windows NT, version 4.7, was the latest client available.
This version is supported by HP JetAdmin 3.42 as long as the
latest Novell client patches are applied, and is available
from Novell on the WEB at http://www.novell.com.
*********************************************************************
C. NEW FEATURES/FIXES
Features
- HP JetAdmin 3.42 supports Windows 2000 Professional and Server.
- HP JetAdmin 3.42 supports the latest Novell client software,
currently version 4.7 for Windows NT. This version requires the
latest client patches from Novell.
Fixes
- Increased GSQ buffer size to 4K. The GSQ discovery technique can now handle
SAP packets of up to 4K in size.
- Network number discovery count has been improved.
- More accurate filtering of internal network numbers vs. external network
numbers.
- Fixed MSVCRT.dll error when enumerating NetWare queues.
- Fixed occasional display of " " for device name
- Fixed flashing light issue with DeskJet 970 and the JetDirect
IPX Port Monitor.
This version supersedes previous versions.
*********************************************************************
D. INSTALLING THE SOFTWARE
CREATING THE INSTALL DISKETTES
The HPJANTxx.exe is a self-extracting zip file. The xx specifies the
localized language. For example, the English file is HPJANTEN.EXE.
This executable asks for the directory in which to place the files.
It then creates five subdirectories under this target directory, one
for each of the five disk images (Disk1, Disk2, Disk3, Disk4, Disk 5).
Contents of Disk 1:
_INST32I.EX_ _ISDEL.EXE _SETUP.DLL
_SETUP.LIB _SETUP32.LIB DISK1.ID JAREADME.TXT
JAREG.HTM JETADMIN.1 LICENSE.TXT SETUP.BMP
SETUP.EXE SETUP.INI SETUP.INS SETUP.ISS
SETUP.PKG
Contents of Disk 2:
DISK2.ID JETADMIN.2
Contents of Disk 3:
DISK3.ID JETADMIN.3
Contents of Disk 4:
DISK4.ID JETADMIN.4
Contents of Disk 5:
DISK5.ID JETMS.1
INSTALLING THE HP JETADMIN SOFTWARE
Before installing a new version of HP JetAdmin, remove any previous
versions of HP JetAdmin. The HP JetAdmin Uninstall utility in the
HP JetAdmin Utilities Program Group should be used to remove HP
JetAdmin.
1. Run disk1\setup.exe.
2. If using diskettes, change disks as necessary.
3. Reboot the computer to complete the installation process.
Files placed in the \winnt\system32 directory:
HP2500C.BMP HP2500C.ICO HPANT.DAT** HPADDJDP.EXE
HPALERTS.DLL HPALP.HLP HPALP.HPA HPALPAPP.HLP
HPALPUI.HPA HPBHDI6P.HLP HPBSWMSG.HLP HPBTRS6P.HLP
HPCLJ_CP.HPA HPCLJ_UI.HLP HPCLJ_UI.HPA HPCOLANT.DAT**
HPCOLA.DLL HPDMIP.HPA HPDMIPX.HPA HPECLUI.HPA
HPELKUI.HPA HPFL.HPA HPFLASH.HLP HPFLSH.HPA
HPGENAPP.DLL HPHCO.HLP HPHCO.HPA HPHCOUI.HPA
HPINDUI.HPA HPJAHLP.CNT HPJDCOM.HPA HPJDUI.HPA
HPJDUND.HLP HPJDUND.HPA HPJETDSC.EXE HPJMON.DLL
HPJMON.HLP HPKOA_UI.HPA HPLOCMON.DLL HPLOCMON.HLP
HPLOT.HLP HPLOTCP.HPA HPLOTUI.HPA HPMOBYUI.HPA
HPMS.HPA HPMSTOR.HLP HPMSUI.HPA HPNETSRV.HPA
HPNRA.EXE HPNWPSRV.DLL HPNWSHIM.DLL HPOBJ.HPA
HPPELK.HPA HPPJL.HPA HPPRECL.HLP HPPRECL.HPA
HPPRELK.HLP HPPRIND.HPA HPPRMOBY.HLP HPPRMOBY.HPA
HPPRNTR.HLP HPPRNTR.HPA HPPROG.HPA HPPROGUI.HPA
HPPROPTY.EXE HPPRUI.HPA HPROGUE.HLP HPRRM.HPA
HPSHELL.DLL HPSNMP.DLL HPTDPI.TDS HPTDS.DLL
HPUNINST.DLL JAREADME.TXT JAREG.HTM JETADMIN.CPL
JETADMIN.EXE JETADMIN.HLP MFC42U.DLL MSVCIRT.DLL
MSVCRT.DLL
** These two files are created after HP JetAdmin is run for the
first time.
For detailed information pertaining to HP JetAdmin, select the Help
pull-down menu within HP JetAdmin and click on the Help Topics item.
*********************************************************************
E. COMMON ISSUES
1. Issue: How do I set up my printer to print in Windows NT?
Solution: Run the Add HP JetDirect Printer wizard from the Start
Menu, Programs, HP JetAdmin Utilities. Choose Easy
Setup and follow the prompts on the screen
2. Issue: A Token Ring HP JetDirect device using a locally
administered address will not reset to factory
defaults though HP JetAdmin.
Solution: The only way to restore the factory default address
is to cold reset the HP JetDirect device manually.
Refer to your HP JetDirect Print Server documentation.
3. Issue: How do I remove ports created by HP JetAdmin?
Solution A: 1. Click on Start, Settings, Printers. Right click
on a printer icon in the Printers screen.
2. Click on Properties.
3. Click on the Details tab.
4. Click on Delete Port.
5. Select the HP JetDirect port to be deleted.
6. Click on OK.
7. Repeat this process to delete additional HP
JetDirect ports.
Note: You cannot delete an HP JetDirect port if it is in
use. If the "Print to the following port:" line shows
an HP JetDirect port, the printer must be reassigned
to use another port (such as LPT1) before that HP
JetDirect port can be deleted.
4. Issue: How do I uninstall HP JetAdmin?
Solution: If the desire is to remove JetAdmin completely,
including all HP JetDirect Ports which have been
created, then remove the ports manually prior to
uninstalling JetAdmin itself. Refer to the issue
above for removing the ports.
Otherwise, to remove the JetAdmin software while
keeping the HP JetDirect Ports intact, select the
"Uninstall HP JetAdmin Utilities" icon created under
the HP JetAdmin Utilities group, and follow the
instructions.
NOTE: If prompted to delete shared .DLL files, it is best
not to remove these files. The Uninstall software
cannot determine if these common files are used by
other applications or drivers.
If your version of JetAdmin does not include an
uninstaller, a special uninstall utility can be
found at the following external ftp site:
ftp://ftp.hp.com/pub/networking/software/remja_nt.exe
This utility was designed specifically for those
versions of JetAdmin that did not include their
own uninstallers.
5. Issue: Are versions of TCP/IP other than the one that comes
with NT supported?
Solution: No. All testing was performed using the Microsoft
TCP/IP protocol that comes with NT.
6. Issue: How do I configure an HP JetDirect print server for
Queue Server Mode under NDS?
Solution: This information is available in the HP JetAdmin
online Help. Select Help, Help Topics, Novell NetWare
Configuration, and Configuring a device in NDS.
7. Issue: Why do I have to log into a specific file server to
complete an NDS configuration?
Solution: When performing an NDS configuration, a queue is
created on a specific file server volume. HP JetAdmin
performs a server-based permissions check prior to
creating the queue on a file server.
8. Issue: I am unable to manage NDS queues from within HP
JetAdmin.
Solution: HP JetAdmin displays job information for bindery
queues only. Use PCONSOLE or NW Admin to manage NDS
queues.
9. Issue: HP JetDirect print servers are not showing up in the
list of configured or unconfigured devices.
Solution: Select Update Database and refresh (F5) or Rebuild
Database and Refresh (F7) from the Device Refresh
menu in HP JetAdmin.
The discovery options for TCP/IP and IPX/SPX can be
configured by selecting Options, Preferences from
within HP JetAdmin. Consult the online help for a
detailed explanation of the available discovery
options.
On large networks, it may be necessary to refresh
more than once.
10. Issue: When searching for specific addresses under the
IPX/SPX Discovery Tab, why would a user want to select
where these addresses are stored?
Solution: This feature gives more flexibility to the
Administrator to manage discovery databases. Select
Help on this screen for a detailed explanation
of each option.
11. Issue: When performing a subnet ping search of an IP subnet,
devices are not displayed in the list of configured or
unconfigured printers.
Solution: A Subnet ping requires more time to complete than a
Local broadcast search. While the search is in
progress the discovery indicator is displayed on the
taskbar. When discovery has completed, press F6 to
display all discovered devices in the HP JetAdmin main
screen. F6 is designed to display all devices which
responded to the discovery query after the initial
screen displayed discovered devices.
12. Issue: A device named "NPIXXXXXX" appears in the configured
printers list, where the X's may actually be X's or
just placeholders for other hexadecimal numbers.
Solution: "NPIXXXXXX" is either an artificial name or the
default name for a device on the network. Under normal
conditions this name is replaced by the real name of
the device.
Sometimes this name remains in the printer list if the
real name could not be discovered.
HP JetAdmin can fail to discover the real name of the
device if:
A. The card has been reset but the printer has not
yet been power cycled.
B. In a NetWare environment, an entry has been
created in a Jetset.ini file (of the form:
NODE=NetworkNumber.NodeAddress) and HP
JetAdmin cannot communicate with the device.
This could be because the device is no longer on
the network or because of network communication
problems. Jetset.ini places this entry in the
discovery list to indicate that it tried to
discover the device but could not. Subsequent
discoveries using Jetset.ini will erase the entry.
C. The device fails to respond because it is too old
to reply to certain requests.
D. Network traffic is so heavy we do not have
reliable communication.
13. Issue: Are third-party versions of winsock.dll supported?
Solution: Hewlett-Packard has tested only the Microsoft
winsock.dll. Other winsock.dll files have not been
tested, and therefore are not supported with
HP JetAdmin.
14. Issue: HP JetAdmin does not reflect a recently reset HP
JetDirect card.
Solution: Reboot the printer or HP JetDirect EX Print Server.
Press F7 from within HP JetAdmin to rebuild the
database and rediscover the printers on the network.
HP JetAdmin should then properly display the new
settings.
15. Issue: HP JetAdmin has been removed but the printer ports
still remain.
Solution: HP JetDirect Ports will not be removed by running
the Uninstall Shield included with JetAdmin versions
2.33 and greater. The port monitor software is
removed using this technique. However, the port
monitor appears to be active until all the HP
JetDirect Ports are removed. Refer to the issue
above titled "How do I remove ports created by HP
JetAdmin?"
16. Issue: I entered a specific IP address in the hpjaptrs.txt
file; how do I remove it?
Solution: Open the \winnt\system32\hpjaptrs.txt file with
Notepad and delete the entry.
17. Issue: I am using a PC with 2 network cards, but I am only
able discover printers on one network segment.
Solution: By default, HP JetAdmin treats the primary network
interface as the local subnet, and the secondary NIC
as a remote subnet. To enable a remote subnet search,
select Options, Preferences, TCP/IP Discovery,
Advanced and enter the IP address of the secondary NIC
as the remote subnet address.
18. Issue: I used Easy Setup to configure my printer, but it only
asked me for the IP address. Was a subnet mask
assigned?
Solution: If Easy Setup is used, the subnet mask and default
gateway from the computer are assigned to the printer.
NOTE: On computers with multiple network cards it is
recommended that Custom Setup be used, giving the user
the option to manually assign the subnet mask and
default gateway.
19. Issue: Can I print to an HP JetDirect port using Direct Mode
IPX if I have a NetWare client loaded?
Solution: Printing to an HP JetDirect port using Direct Mode IPX
while having a NetWare client loaded is supported as
long as the following conditions are met:
1) You cannot be logged into a NetWare file server.
2) You cannot be running a NetWare login script.
Since the Microsoft Client for NetWare is installed in
Windows 95 by default when the IPX stack for
networking is installed, it makes sense that support
will be provided for Direct Mode IPX printing when
the NetWare client is installed but is not in use to
connect to a NetWare server.
However, there is an implied intent that printing will
occur through a NetWare queue if a NetWare client
is installed AND the client is logged into a NetWare
server. Hewlett-Packard does not wish to compete or
interfere with NetWare printing, and therefore, support
for Direct Mode IPX printing is not available when
logged into a NetWare server.
Alternative: If you must print through an HP JetDirect
port while logged into a Netware server, configure
the HP JetDirect Port for TCP/IP instead of IPX/SPX.
20. Issue: Why does a "paper airplane" icon appear on my taskbar
periodically?
Solution: The paper airplane appears on the taskbar whenever a
discovery is taking place. A discovery
can be launched by either the JetAdmin program itself
or the JetAdmin Port Monitor.
21. Issue: Why is a process titled "HPJETDSC.EXE" always running
when I look in Task Manager?
Solution: HPJETDSC.EXE is the file necessary for the JetAdmin
Discovery Indicator (paper airplane in the taskbar).
It gets launched automatically through the registry,
and remains active to control the Discovery Indicator.
22. Issue: I am printing through IPX configured HP JetDirect Port
under Windows NT, and my print job repeatedly prints
only partially.
Solution: If you have a Windows NT computer running Service
Pack 2 or 3, you may experience this problem.
Microsoft created a hot fix for this problem, and
included the fix in Service Pack 4 as well.
23. Issue: What is the functionality of the box labeled ADD
EVERYONE TO LIST OF USERS when creating queues?
Solution: In past versions of JetAdmin, the Everyone group was
automatically created when configuring JetDirect
devices for bindery mode in a Novell environment.
Now, this feature is selectable in JetAdmin.
When creating a bindery queue, a box labeled ADD
EVERYONE TO LIST OF USERS can be de-selected if the
desire is to not have the Everyone group created
automatically.
24. Issue: I'm using a SET COMMUNITY NAME that ends with a number,
and it is not working in JetAdmin when I try to
configure a device.
Solution: Try entering the SET COMMUNITY NAME with an asterisk (*)
at the beginning. This will force JetAdmin to send the
SET COMMUNITY NAME intact with the number at the end.
Otherwise, JetAdmin drops the number to avoid conflict
with external 3-port JetDirect devices that use the number
at the end of a SET COMMUNITY NAME to determine the port
number.
If JetAdmin is no longer prompting for the SET COMMUNITY
NAME, perform another discovery by selecting F7. This
will erase the cached SET COMMUNITY NAME.
*********************************************************************
F. OBTAINING THE LATEST SOFTWARE UPDATES
The HP JetAdmin for Windows NT software can be found on the
following sources:
* WWW: http://www.hp.com/go/support
* CompuServe: Go HPLASER, JetDirect, and Network library
* HP FTP Site: ftp.hp.com/pub/networking/software
* AOL: HP FORUM
The software is also available from the HP Distribution Center -
call (805) 257-5565 (USA only) to order it.
*********************************************************************
G. SOFTWARE LICENSE AGREEMENT
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying
Software unless you have a separate signed agreement with HP.
License Grant.
HP grants you a license to Use one copy of the Software. "Use" means
storing, loading, installing, executing or displaying the Software.
You may not modify the Software or disable any licensing or control
features of the Software. If the Software is licensed for
"concurrent use", you may not allow more than the maximum number of
authorized users to Use the Software concurrently.
Ownership.
The Software is owned and copyrighted by HP or its third party
suppliers. Your license confers no title to, or ownership in, the
Software and is not a sale of any rights in the Software. HP's third
party suppliers may protect their rights in the event of any
violation of these License Terms.
Copies and Adaptations.
You may only make copies or adaptations of the Software for archival
purposes or when copying or adaptation is an essential step in the
authorized Use of the Software. You must reproduce all copyright
notices in the original Software on all copies or adaptations. You
may not copy the Software onto any public network.
No Disassembly or Decryption.
You may not disassemble or decompile the Software unless HP's prior
written consent is obtained. In some jurisdictions, HP's consent may
not be required for limited disassembly or decompilation. Upon
request, you will provide HP with reasonably detailed information
regarding any disassembly or decompilation. You may not decrypt the
Software unless decryption is a necessary part of the operation of
the Software.
Transfer.
Your license will automatically terminate upon any transfer of the
Software. Upon transfer, you must deliver the Software, including
any copies and related documentation, to the transferee. The
transferee must accept these License Terms as a condition to the
transfer.
Termination.
HP may terminate your license upon notice for failure to comply with
any of these License Terms. Upon termination, you must immediately
destroy the Software, together with all copies, adaptations and
merged portions in any form.
Export Requirements.
You may not export or re-export the Software or any copy or
Adaptation in violation of any applicable laws or regulations.
U.S. Government Restricted Rights.
The Software and any accompanying documentation have been developed
entirely at private expense. They are delivered and licensed as
"commercial computer software" as defined in DFARS 252.227-7013
(Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS 252.227-7014
(Jun 1995), as a "commercial item" as defined in FAR 2.101(a), or
as "Restricted computer software" as defined in FAR 52.227-19
(Jun 1987) (or any equivalent agency regulation or contract clause),
whichever is applicable. You have only those rights provided for
such Software and any accompanying documentation by the applicable
FAR or DFARS clause or the HP standard software agreement for the
product involved.
ATTENTION ANY PARTY INSTALLING THIS SOFTWARE FOR USE BY PARTIES OTHER
THAN THEMSELVES (e.g. VAR's, RESELLERS, SYSTEM INTEGRATORS, etc.):
ANY PERSON TO WHOM THIS SOFTWARE IS TRANSFERRED SHOULD BE AWARE THAT
USE OF THE SOFTWARE IS SUBJECT TO ANY HP SOFTWARE LICENSE TERMS
DISTRIBUTED WITH THE SOFTWARE. USE OF THE SOFTWARE INDICATES
ACCEPTANCE OF THESE TERMS. IF THE USER DOES NOT ACCEPT THESE TERMS,
THE SOFTWARE SHOULD BE RETURNED.
*********************************************************************
H. TRADEMARKS
* Microsoft and Windows are registered trademarks of Microsoft in
the U.S. and other countries.
* Novell, NetWare, and IntranetWare are registered trademarks of
Novell Inc.