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Text File | 1995-06-06 | 42KB | 1,060 lines

3C59X,24,14,23,19,22,18,13,21,17,1,8,20,3,29,27,24,24,2,7,6,11,10,9,5,12 3C59X,5,4,28,16,30,15 ERROR Unable to locate topic. No information was found in the help file. This message appears because there is a problem in accessing the information in the help file. Press [Esc] and exit the program. Locate the original help file that came with the program. About the Program Adapter Information Adapter Statistics Boot PROM Command Line Help Changing Configuration Settings Echo Server Exit File Options for Adapter Configuration File Options for Test Results File Options for Test Setup Installing Network Drivers Load Configuration File Load Test Setup File Maximum Modem Speed Network Driver Optimization Print Configuration Settings Print Test Results Print Test Setup File Run Tests Save Configuration File Save Test Results Save Test Setup File Select Adapter Technical Support Test Definitions Test Setup Media Type Troubleshooting About the Program The Configuration and Diagnostic program lets you change the configuration settings of the installed adapters and run various levels of diagnostic tests. The program is window-based and composed of dialog boxes. To move within the dialog boxes, you can use: - A mouse - Specific keys such as [Tab] and arrow keys - Speed keys (press [Alt]+[Highlighted Key]) - Function keys At the bottom of each dialog box are command buttons. Each command button performs an action within the dialog box, such as saving the information or exiting the dialog box. When you highlight a command button, it is defined at the bottom of the screen. For more information on any dialog box press [F1]. Command Buttons (for the help screens): --------------- <Index>: Displays all of the help information that is available in the program. Scroll through the list to highlight a title and press [Enter] to access help information. <Cancel>: Exits this help screen and returns to the main window. Adapter Information This menu item lets you view specific adapter information. Only those settings that apply to the adapter are listed. For example, the settings for a PCI adapter will differ from those of an EISA adapter. Command Buttons: --------------- <Cancel>: Exits the dialog box and returns to the main window. Adapter Statistics This menu item displays the network statistics maintained by the adapter. The definitions are: Packets transmitted: The number of packets transmitted by the adapter. Bytes transmitted: The number of bytes transmitted by the adapter. Transmit deferrals: The number of times the adapter deferred to another transmitting node while waiting to transmit. This number increases as other stations contend with this adapter for access to the Ethernet. Packets transmitted after exactly one collision: Collisions are a normal occurrence on an Ethernet; however, excessive collisions may indicate problems. If this occurs, contact your network administrator. Packets transmitted after multiple collisions: Collisions are a normal occurrence on an Ethernet; however, excessive collisions may indicate problems. If this occurs, contact your network administrator. Packets not transmitted after maximum collisions: Collisions are a normal occurrence on an Ethernet; however, excessive collisions may indicate problems. If this occurs, contact your network administrator. Late collisions: A late collision occurs when another node on the Ethernet does not properly defer once the adapter has started transmitting. If a large number of late collisions occur, contact your network administrator. Packets transmitted with no CD heartbeat: If you are using an external transceiver, a non-zero value for this number may mean the transceiver does not support CD (collision detect) heartbeat, or that the transceiver is not performing properly. Consult your network administrator. Packets transmitted with carrier sense loss: This normally occurs as a result of collisions. For more information, refer to an Ethernet reference guide. Packets received: The number of packets received by the adapter. Bytes received: The number of bytes received by the adapter. Packets received with CRC error: Each packet sent on an Ethernet has a calculated CRC (cyclic redundancy check) appended to it. When the packet is received, this CRC is compared against the calculated CRC. A difference in the CRC indicates the packet was corrupted, most likely by line noise. A large value for this statistic indicates noise on the network. Packets received with framing error: Similar to CRC error. A small number of these errors may be normal. Packets received with oversize error: Oversize packets are those greater than 1514 bytes. Even though such packets are theoretically illegal under Ethernet, they do occur on certain live Ethernet networks. Packets received with undersize error: Undersize packets are those less than 60 bytes. Typically these are simply collision fragments. There are no problems on the network. Packets not received: Packets may not be received if the adapter/protocol is still busy with previous packets. Normally the higher-level protocol will retransmit the packets with no ill effects other than some performance degradation. Command Button: -------------- <Cancel>: Exits the dialog box and returns to the main window. Boot PROM The boot PROM lets the computer start DOS operations through the network without using a local startup disk. The Disabled setting indicates that no boot PROM is installed or that you do not want it active. The list box displays the available sizes of the installed boot PROM. Command Line Help You can configure and test the adapter from the command line. To get help from the command line, exit this program and type: 3C59XCFG HELP You can get help information for specific commands such as RUN by typing: 3C59XCFG HELP RUN For more information, refer to the adapter manual. Changing Configuration Settings This menu item lets you change the configuration settings on the selected adapter. Use the arrow keys to scroll through the list of options. To view all of the possible settings under each option, highlight one of the options and press [Enter]. Another dialog box appears for each separate option. Use the arrow keys to scroll through the settings. The available options and corresponding default settings for PCI adapters are: Boot PROM [Disabled] Media Type [Auto Select*] Network Driver Optimization [Normal] Full Duplex [Disabled] *This setting lets the diagnostic program or device driver select the appropriate transceiver. The available options and corresponding default settings for EISA adapters are: Media Type [Auto Select*] Network Driver Optimization [Normal] Full Duplex [Disabled] *This setting lets the diagnostic program or device driver select the appropriate transceiver. To save any changes to the adapter, press [Tab] to highlight <OK> and press [Enter]. All setting changes are saved automatically to the adapter. You can also save the settings to a file by using the save option in the File Options dialog box. Command Buttons: --------------- <Auto Configure>: Default action. Press [Enter]. Auto Configure automatically selects Media Type setting. <Modify>: Use the arrow keys to highlight one of the options. Press [Tab] to highlight <Modify> and press [Enter]. A second dialog box appears with the available settings for that option. <File Options>: Press [Tab] to highlight this command button and press [Enter]. A second dialog box appears. For more information on the load, save, or print options, press [F1] after selecting this option. <OK>: Saves any setting changes to the adapter. <Cancel>: Ends this operation and returns to the main window. Echo Server To run the Group 3 test on your adapter you need a second computer set up as an echo server. The echo server receives packets from the adapter being tested and echoes them back. This menu item lets you set up an echo server. The second computer must contain a 3Com adapter. The diagnostic program that comes with the adapter supports the Configuration and Diagnostic program's echo server function. You can use any of the adapters listed below in the echo server: For 10 MBits/s Ethernet ----------------------- EtherLink II or II TP EtherLink Plus EtherLink 16 or 16 TP EtherLink/MC or MC TP EtherLink/MC 32 EtherLink II/16 or II/16 TP EtherLink III Family For 100 MBits/s Ethernet ------------------------ Fast EtherLink For specific setup information refer to the manual that accompanied the 3Com adapter. Exit To exit the program you can do one of the following: - Go to the Quit menu, highlight Exit, and press [Enter]. - Press [F3] while in the main window. - Press [Esc] while in the main window. A dialog box appears asking if you want to quit the program. The default response is <OK>, and it is already highlighted. Press [Enter]. File Options for Adapter Configuration This dialog box lets you load, save, and print the adapter configuration file. Highlight one of the File Options command buttons and press [Enter]. Another dialog box appears. Command Buttons: --------------- <Load>: Loads a previously saved configuration file, and changes the current configuration to that in the file. <Save>: Saves the adapter's currently displayed software configuration settings to a file. <Print>: Prints the configuration information currently displayed on the screen. <Cancel>: Ends this operation and returns to the previous dialog box. File Options for Test Results This dialog box lets you save and print the current adapter's diagnostic test results. Highlight one of the File Options command buttons and press [Enter]. Another dialog box appears. Command Buttons: --------------- <Save>: Saves your diagnostic test results to a file. <Print>: Prints the diagnostic test results. <Cancel>: Ends this operation and returns to the previous dialog box. File Options for Test Setup This dialog box lets you load, save, and print the adapter's diagnostic test setup file. Highlight one of the File Options command buttons and press [Enter]. Another dialog box appears. Command Buttons: --------------- <Load>: Loads a previously saved test setup file. The test configuration previously saved can be run on the installed adapter. <Save>: Saves the test setup selections currently displayed on the screen to a file. <Print>: Prints the test setup currently displayed on the screen. <Cancel>: Ends this operation and returns to the previous dialog box. Installing Network Drivers The EtherDisk diskette contains the network drivers for the adapter. The utility program that automatically installs the drivers is accessed through the EtherDisk main menu. Exit this program to return to the main menu of the EtherDisk diskette. Load Configuration File The adapter configuration file contains the option settings that were previously selected and saved for the adapter. This option retrieves the configuration file. Definition of Fields: -------------------- Filename: Enter the adapter configuration filename. The default name is 3C59X.SET. You can also enter *.* to list all the files in a specific directory. You can include the DRIVE\PATH\FILENAME. Directory is: Displays the current drive and directory. Files: Lists all the files in the current directory. Directories: Lists all directories visible in the current drive and all the drives on the computer. There are three methods available to load the configuration file. Once the file is loaded, the program returns to the Adapter Configuration dialog box. - Method 1: Type the filename in the Filename text edit box and press [Enter]. Your file is loaded. - Method 2: If you first need to locate the file: a. Type X:*.* in the Filename text edit box, where X is the drive the file is located in. For example: D:*.* b. Press [Tab] to highlight the Files list box. c. Use the arrow keys to highlight the file you want to load. Press [Enter]. Your file is loaded. - Method 3: With the third method you are changing the directory or drive to locate the file. a. Press [Tab] to highlight the Directories list box. b. Use the arrow keys to highlight the directory or drive your file is located in. Press [Enter]. c. Press [Tab] to highlight the Files list box. d. Use the arrow keys to highlight the file you want to load. Press [Enter]. Your file is loaded. Command Buttons: --------------- <OK>: Default action. Loads the adapter configuration file specified in the Filename text edit box. When the operation is completed, the program returns to the Adapter Configuration dialog box. <Cancel>: Ends this operation and returns to the File Options dialog box. Load Test Setup File The test setup file contains the diagnostic test settings that were previously selected and saved for the adapter. This option retrieves the file. Definition of Fields: -------------------- Filename: Enter the test setup filename. The default name is 3C59X.TST adapter. You can also enter *.* to list all the files in a specific directory. You can include the DRIVE\PATH\FILENAME. Directory is: Displays the current drive and directory. Files: Lists all the files in the current directory. Directories: Lists all directories visible in the current drive and all the drives on the computer. There are three methods available to load the test setup file. Once the file is loaded, the program returns you to the Test Setup dialog box. - Method 1: Type the filename in the Filename text edit box and press [Enter]. Your file is loaded. - Method 2: If you first need to locate the file: a. Type X:*.* in the Filename text edit box, where X is the drive the file is located in. For example: D:*.* b. Press [Tab] to highlight the Files list box. c. Use the arrow keys to highlight the file you want to load. Press [Enter]. Your file is loaded. - Method 3: If you need to change the directory or drive to locate the file: a. Press [Tab] to highlight the Directories list box. b. Use the arrow keys to highlight the directory or drive the file is located in. Press [Enter]. c. Press [Tab] to highlight the Files list box. d. Use the arrow keys to highlight the file you want to load. Press [Enter]. Your file is loaded. To run the test setup file, go to the Run menu item. Highlight <Start> and press [Enter]. Command Buttons: --------------- <OK>: Default action. Loads the test setup file specified in the Filename text edit box. When the operation is completed, the program returns to the Test Setup dialog box. <Cancel>: Ends this operation and returns to the File Options dialog box. Maximum Modem Speed Selecting a modem speed tells the adapter how long it can disable interrupts without causing problems with the serial port. The lower the modem speed, the longer the adapter can keep interrupts disabled. On slower computers, running with longer disabled interrupts can improve network performance. On those computers, changing the option setting to 2400, 1200, or No Modem may improve performance. On faster computers, there is little performance difference among the settings. If you experience problems with your modem, such as dropped characters or excessive retries, selecting a higher option setting should help. If the problem is not due to the EtherLink III driver, changing the option setting will not make a difference. CAUTION: The default value (9600 baud) will work whether you have a modem or not, or even if the modem is slower than the default (for example, 2400 baud). Do not change the default option setting unless you experience problems. If you experience compatibility problems between your adapter and another device in the system other than a modem, selecting a higher option setting may help. Network Driver Optimization This option specifies whether to optimize the network driver for a normal environment, a minimized CPU utilization environment or a maximized network performance environment. For example, it may use a larger percentage of the CPU under DOS in order to improve network throughput. On a server this may be inappropriate, so the driver will attempt to minimize CPU utilization in a server environment. For a multi-tasking workstation, it may be better to use a normal option to balance the CPU utilization and the network performance. Print Configuration Settings To print a copy of the currently displayed configuration settings, use the arrow keys to select the appropriate printer port and printer type. To print more than one copy, press [Tab] to access the Copies box. Type the number of copies you want to print, up to a maximum of 99 copies. To print the settings previously saved to a file, load the file so that the settings are the current ones displayed on the screen and then print. Command Buttons: --------------- <OK>: Default action. Prints the displayed adapter configuration settings. When the operation is completed, the program returns to the Adapter Configuration dialog box. <Cancel>: Ends this operation and returns to the File Options dialog box. Print Test Results To print a copy of the diagnostic test results, use the arrow keys to select the appropriate printer port and printer type. To print more than one copy, press [Tab] to access the Copies box. Type the number of copies you want to print, up to a maximum of 99 copies. Command Buttons: --------------- <OK>: Default action. Prints the adapter diagnostic test results. When the operation is completed, the program returns to the Run dialog box. <Cancel>: Ends this operation and returns to the File Options dialog box. Print Test Setup File To print a copy of the currently displayed diagnostic test setup, use the arrow keys to select the appropriate printer port and printer type. To print more than one copy, press [Tab] to access the Copies box. Type the number of copies you want to print, up to a maximum of 99 copies. Command Buttons: --------------- <OK>: Default action. Prints the adapter diagnostic test settings. When the operation is completed, the program returns to the Test Setup dialog box. <Cancel>: Ends this operation and returns to the File Options dialog box. Run Tests This menu item displays the current status of the diagnostic tests. Use the command buttons to start or stop (abort) any of the test groups. Definition of Fields: -------------------- Test Results. Displays the diagnostic test results for the selected adapter. Each line in the list box contains: - The test name - The number of times the test was completed - The results of the test The test results field can change as the tests are run. The value of the test results field is one of the following: - Not Tested: the test was not run - Passed: the adapter passed the test - !Failed: the adapter failed the test - DISABLED: the test was not selected Diagnostic Tests Status. The responses to the current status of the diagnostic tests include: - Waiting for <Start> - Completed Successfully - Testing Halted - Error-Halted - Completed with Error - Testing in Progress - No Tests Are Enabled Command Buttons: --------------- <Start>: Begins the diagnostic tests. <Continue>: Restarts the diagnostic tests without resetting the counters. <Halt>: Stops the tests that are currently running. <Test Setup>: Accesses the Test Setup dialog box, but only if the the diagnostic tests are not being run. <Zoom>: Lists a test, the number of times the test completed successfully, the number of times the test failed, and the reasons it failed. <Stat>: Lists the adapter's statistics. You can only access this window if the diagnostic tests are not being run. <File Options>: Accesses the Test Results File Options dialog box. You can only access this window if the diagnostic tests are not being run. <Cancel>: Exits this dialog box and returns to the main window. Save Configuration File This option saves the adapter's software configuration settings to a file. When this information is saved, the same configuration can be used on other adapters. Definition of Fields: -------------------- Filename: Type an adapter configuration filename. Directory is: Displays the current drive and directory. Directories: Lists all directories visible in the current drive and all of the drives on the computer. To save the configuration settings, type a filename in the Filename text edit box and press [Enter]. The filename can be up to eight characters long. The recommended filename extension is .SET. The default name is 3C59X.SET. You can also type a path and save the file to another directory or drive (DRIVE\PATH\FILENAME). For example: D:\CONFIG\3C59X.SET saves the file to the CONFIG directory in drive D. Command Buttons: --------------- <OK>: Default action. Saves the file created in the Filename text edit box to a specified directory/drive. When the operation is completed, the program returns to the Adapter Configuration dialog box. <Cancel>: Ends this operation and returns to the File Options dialog box. Save Test Results This option saves the current diagnostic test results to a file. NOTE: If you quit the Configuration and Diagnostic program before saving the test results to a file, it will not be saved. Definition of Fields: -------------------- Filename: Type a test results filename. Directory is: Displays the current drive and directory. Directories: Lists all directories visible in the current drive and all the drives on the computer. To save the test results, type a filename in the Filename text edit box and press [Enter]. Your file will be saved to the current drive. The filename can be up to eight characters long. The recommended filename extension is .RPT. The default name is 3C59X.RPT. You can also type a path and save the file to another directory or drive (DRIVE\PATH\FILENAME). For example: D:\RESULTS\3C59X.RPT saves the file to the RESULTS directory in drive D. Command Buttons: --------------- <OK>: Default action. Saves the file created in the Filename text edit box to the specified directory/drive. When the operation is completed the program returns to the Run dialog box. <Cancel>: Ends this operation and returns to the File Options dialog box. Save Test Setup File This option saves the current diagnostic test setup to a file. When this information is saved, the same diagnostic tests can be run on other adapters. Definition of Fields: -------------------- Filename: Type a test setup filename. Directory is: Displays the current drive and directory. Directories: Lists all directories visible in the current drive and all the drives on the computer. To save a test setup file, type a filename in the Filename text edit box and press [Enter]. The filename can be up to eight characters long. The recommended extension is .TST. The default name is 3C5X9.TST. You can also type a path and save the file to another directory or drive (DRIVE\PATH\FILENAME). For example: D:\TESTS\3C59X.TST saves the file to the TESTS directory in drive D. Command Buttons: --------------- <OK>: Default action. Saves the file created in the text edit box to the specified drive/directory. Once the file is saved, the program returns to the Test Setup dialog box. <Cancel>: Ends this operation and returns to the File Options menu. Select Adapter The Installed Adapters dialog box appears if you have more than one adapter installed in your computer. Select the adapter you want to configure and/or test and press [Enter]. If you need to change your selection at any time during the program, go to the Select menu item and choose "Select Adapter" to access the Installed Adapters dialog box. Command Buttons: --------------- <Select>: Selects the adapter you highlighted for testing and/or configuration. <Cancel>: Exits the dialog box and returns to the main window. Technical Support Listed below are technical support services available for your 3Com adapter. Make sure that you have followed the steps listed in the troubleshooting sections in this program and in the manual to determine the problem. Contact your 3Com network supplier first for assistance. If you do not know who this is, contact your nearest 3Com sales office. To find the 3Com sales office nearest you, call 1-800-NET3Com. Software updates, drivers, and product information can be obtained by accessing one of the following online services: - Fax service. This service, called CardFacts, sends printed information to your fax machine anywhere in the world. Using a touch-tone telephone, call (408) 727-7021. Follow the recorded instructions. Document 9999 provides you with a list of current documents. - Bulletin board service (BBS). The 3Com bulletin board service is called "CardBoard" and can be accessed 24 hours a day. To access, set your modem for 2400 or 9600 baud, 8 data-bits, 1 stop bit, no parity, and dial (408) 980-8204. - 3Com Product Information Service. ASK3Com is a CompuServe-based service containing patches and drivers, technical articles about all 3Com products, and an interactive forum for technical questions. To use ASK3Com, you need a CompuServe account. Log in to CompuServe, type GO THREECOM and press [Enter] to see the ASK3Com main menu. For more information refer to the technical support appendix in the adapter manual. Test Definitions GROUP 1: ------- Group 1 tests the physical components, connectors, and circuitry on the adapter. - The Register Access test verifies that the computer can access the adapter's registers correctly. - The EEPROM test verifies that the ASIC can access the EEPROM and checks the integrity of the data in the EEPROM. - The Boot PROM test verifies that the computer can access the boot PROM correctly and verifies the integrity of the boot PROM. This test is only run if the adapter configuration indicates a boot PROM is installed. - The FIFO Built-in Self-test verifies the data integrity of the FIFOs. - The FIFO Loopback test uses the FIFO loopback mode to verify the correct operation of the transmit and receive FIFOs. - The Interrupt test verifies that the adapter can generate interrupts to the computer. - The Ethernet Core Loopback test verifies the adapter's ability to send and receive frames through the Ethernet core. - The Encoder/Decoder Loopback test verifies the adapter's ability to send and receive frames through the encoder/decoder. GROUP 2: ------- Group 2 consists of the Network Loopback test, which verifies the adapter's ability to transmit data over the network. This test requires a loopback plug to be installed at the adapter's transceiver connection. Run this test only on a coax adapter. GROUP 3: ------- Group 3 consists of the Echo Exchange test, which verifies the adapter's ability to transmit and receive data while on the network. The adapter must be connected to a network that includes an echo server. Test Setup The Test Setup menu item lets you run the diagnostic tests on the installed adapter. You can use the default settings, specify the number of times the tests will be run, or enable/disable a test group. NOTE: For specific information on the individual tests, press [Tab] to highlight <Index> at the bottom of this screen. When the help screen list appears, highlight Test Definitions and press [Enter]. Definition of Fields: -------------------- Tests: There are three groups of tests: - Group 1 tests the physical components, connectors, and circuitry on the adapter. - Group 2 tests the adapter's ability to transmit data over the network. - Group 3 checks the adapter's ability to transmit and receive data while on the network. Repetitions: Lets you specify the number of times you want to run the diagnostic tests. Halt on Error: Stops the program when one of the diagnostic tests fails. To enable/disable a test group: 1. Press [Tab] until the Group Select dialog box is highlighted. 2. Scroll to the Enable Group or Disable Group command buttons using the arrow keys. 3. Press [Enter] to enable or disable a test group. NOTE: Individual tests can be enabled/disabled by pressing the [Space Bar]. There are two options available to specify the number of times the tests are run. Press [Tab] to highlight the Repetitions box and follow these steps: 1. The default option is highlighted in the Repetitions box. To specify an exact number of times to run a test group: a. Press [Tab] and the cursor will jump to [1 ] Times. Enter the number of times you want to run the tests (the maximum is four billion). b. Press [Tab] to highlight <OK>. Press [Enter]. Your test settings have been accepted but not saved to a file. 2. If you want to run a test group continuously, then: a. Use the arrow keys to select Continuous in the Repetitions box. Press [Tab] and an [X] appears. b. Press [Tab] to highlight <OK>. Press [Enter]. Your test settings have been accepted but not saved to a file. Command Buttons: --------------- <Defaults>: Returns all of the diagnostic tests to their default values. <Enable Group>: Enables an entire test group. <Disable Group>: Disables an entire test group. <File Options>: Accesses the Test Setup File Options dialog box. <OK>: Updates the Test Setup window with the new settings. These settings are only current while this program is running. If you exit this program, the settings will go back to the default. Go to Test Setup File Options if you want to save the current test setup. <Cancel>: Ends the operation and does not accept any changes to the diagnostic tests that have been entered. Media Type NOTE: This software option applies only to the Fast EtherLink PCI and EtherLink III PCI adapters. This option lets you select the media type, based on the type of cable you are using. Troubleshooting If any of the diagnostic tests fail, the adapter may not be defective. Check the following: 1. Check the adapter installation by reviewing the instructions in the manual. Make sure that the adapter is seated correctly in the slot. 2. Inspect all cables and connections. Use only IEEE certified cabling. 3. Make sure that your computer was booted under DOS and that no device drivers or memory managers are loaded. 4. If you are running the Group 2 test, make sure that the loopback plug is securely attached to the adapter's connector or that a properly cabled and inactive network is connected to the adapter. 5. If you are running the Group 3 test, make sure that the adapter is connected to a properly cabled and inactive network and an echo server is set up on the network. 6. Make sure that the adapter option settings are not used by any other adapter boards installed in the computer. 7. Install the adapter in another slot and run the tests again. The slot may be defective. 8. Replace the failed adapter with a working adapter and run the diagnostic tests again, using the same option settings as those used on the failed adapter. 9. Install the adapter in another functioning computer and run the tests again. Your computer may be defective. If the adapter still does not function correctly, first refer to the adapter manual for specific troubleshooting information. Second, go to the Help Index to access the Technical Support help screen or refer to the technical support appendix in the adapter manual. Full Duplex This option lets you disable or enable the full duplex feature on the adapter. Ensure the adapter is connected to hub/repeater which supports full duplex before enabling the full duplex feature of the adapter. Otherwise, it will bring down the whole network. <<Begin Error Information Text>> 3C59X,10,1,2,3,4,5,6,7,8,9,10 Unable to locate topic. No information was found in the help file. This message appears because there is a problem in accessing the information in the help file. Press [Esc] and exit the Configuration and Diagnostic program. Locate the original help file that came with the Configuration and Diagnostic program. If the Register Access test failed: - Check the I/O base address setting on the adapter and make sure that it does not conflict with another device using the same setting. - Make sure that the adapter is installed in the appropriate slot - Refer to the Troubleshooting help screen and the adapter manual for more information. If the EEPROM test failed: - Check the I/O base address setting on the adapter and make sure that it does not conflict with another device using the same setting. - Make sure that the adapter is installed in the appropriate slot - The user-configurable data in the EEPROM may be corrupted. Reconfigure the adapter so that the configuration information is rewritten to the EEPROM. - Refer to the Troubleshooting help screen and the adapter manual for more information. If the Boot PROM test failed: - Check the I/O base address setting on the adapter and make sure that it does not conflict with another device using the same setting. - Check the boot PROM base address setting on the adapter and make sure that it is not being used by another device or software program. - Check the size of the boot PROM configuration. - Make sure that the boot PROM was installed correctly. Check the installation instructions in the documentation. - Make sure that the setting is disabled if no boot PROM is installed. - Make sure that the adapter is installed in the appropriate slot (16- or 32- bit). - Refer to the Troubleshooting help screen and the adapter manual for more information. - The boot PROM is not functioning correctly. Refer to the manual that accompanied the boot PROM for technical support. If the FIFO Loopback test failed: - Check the I/O base address setting on the adapter and make sure that it is not being used by another device. - Make sure that the adapter is installed in the appropriate slot. - Refer to the Troubleshooting help screen and the adapter manual for more information. If the Ethernet Core Loopback test failed: - Check the I/O base address setting on the adapter and make sure that it is not being used by another device. - Make sure that the adapter is installed in the appropriate slot. Maybe the adpater is on a non-supporting bus master slot. Try to install the adapter to another appropriate slot. - Refer to the Troubleshooting help screen and the adapter manual for more information. If the Encoder/Decoder Loopback test failed: - Check the I/O base address setting on the adapter and make sure that it is not being used by another device. - Make sure that the adapter is installed in the appropriate slot - Refer to the Troubleshooting help screen and the adapter manual for more information. If the Interrupt test failed: - Check the I/O base address setting on the adapter and make sure that it is not being used by another device. - Check the interrupt request level on the adapter and make sure that it is not being used by another device. - Make sure that the adapter is installed in the appropriate slot. - Refer to the Troubleshooting help screen and the adapter manual for more information. If the Network Loopback test failed: - Check the I/O base address setting on the adapter and make sure that it is not being used by another device. - Check the transceiver setting on the adapter. - Make sure that the loopback plug is installed correctly. Reinstall the plug or try a new plug. - Make sure that the test is running on an inactive network. - Check the adapter's connection to the network. - Make sure that the adapter is installed in the appropriate slot. - Refer to the Troubleshooting help screen and the adapter manual for more information. If the Echo Exchange test failed: - Check the I/O base address setting on the adapter and make sure that it is not being used by another device. - Check the transceiver setting on the adapter. - Make sure that the test is running on an inactive network. - Check the adapter's connection to the network. - If you are testing a twisted-pair adapter, check the LED on the back of the adapter. If it is not lit, there is a problem with the loopback plug or the network. - Make sure that the adapter is installed in the appropriate slot. - Refer to the Troubleshooting help screen and the adapter manual for more information. Sudden end of file (%VER 3C59X Configuration and Diagnostic English Help v1.1a)