DIALING METHODS

The  DIALING METHOD  is simply the dialing steps you go through before
you actually start dialing the phone number.  (If you are not going to
use LBB to dial, you can leave this blank.)

Every time you  make a phone  call you (subconsciously)  determine how
you are going to dial.   If you call a neighbor you know it is a local
call, you don't need to dial the area code:

                             555-1212

If you call another state you need to dial a  1  before the  area code,
so you dial 11 digits:

                          1-408-555-1212

When you  use a long  distance carrier such as  Sprint or  MCI you get
numb fingers even  before  you start  dialing the phone  number of the
person you are trying to call:

              767-1234 hear tone 12345 408-555-1212

If you have a  PBX  in your  office then you  need to dial 9 to get an
outside line.   Then you determine  whether the call is  local or long
distance.

The dialing  method is all the numbers that you dial,  pauses that you
make, and so forth BEFORE you dial the actual  phone  number  (with or
without area code).


SETTING UP A DIALING METHOD

You will note that several  dialing methods have  already been set up.
They are the more common  dialing methods and will  probably work fine
for you.   Using the up and down  arrow keys or the space bar to high-
light the different  methods and pressing the return will allow you to
look at the steps taken for the various dialing methods.

To enter an additional dialing method do the following:

1.      The MOST IMPORTANT STEP is to  THINK  through all of the steps
        you take to dial a phone number.

2.      Select an undefined dialing method with up and down arrow keys
        or the space bar.  Once highlighted, press the return key.

        You now have the screen where a dialing method is created.

3.      Enter a name for the method in the blank. (Ex. Sprint)

        At this  point you  will see  a box  on the  right side of the
        screen.   This contains the various  actions that can be taken
        when dialing.

4.      Using the up and down  arrow keys or the space bar,  highlight
        the action required. Press the return key to select that item.
        Some of the choices  (pause for XX seconds, dial XXXXX...) re-
        quire numbers to be entered.  Where necessary enter the appro-
        priate digits then hit the return key.

5.      Enter any additional steps your dialing method requires.

6.      When the dialing method is complete press F9 (DONE).   Exiting
        to DOS will activate this new dialing method.


CHANGING A DIALING METHOD

Changing a dialing method is a simple procedure.

1.      Highlight the  dialing  method  you want  to change  using the
        space bar and up - down arrow keys.  Then press the return.

2.      You will be asked if you want to REDEFINE, CHANGE NAME, DELETE,
        or NOTHING.

        Redefine means alter this dialing method.

        Change Name means  change only the name by  which the  dialing
        method is referenced.

        Delete means to throw this dialing method out.

        Nothing means OOPS leave it alone, just checking.

DEFINITIONS OF DIALING OPERATIONS

Dialing a digit sequence
        Used  when a  digit sequence  such as  a 9 (to get outside) or
        9501088 (an access number for Sprint or MCI)needs to be dialed.
        Used primarily for  access type of  numbers  and not for Phone
        Numbers.   Phone numbers will be entered later.

Pause 0 to 60 seconds
        You can insert a pause for a specific period of time.  This is
        very useful when you  dial a number that  requires a  pause or
        time to allow  a connection to take place before you  continue
        dialing.  Some long distance carriers  (such as MCI or Sprint)
        give a short  beep signalling  you to dial in the  access code
        and phone  number you are calling.   You would  insert a pause
        for  one or two  seconds before  the next step  in the dialing
        method.

Dial number with area code
        Dial  all 10  digits of a  phone number.   For example, if the
        phone number were  415-555-1212 all ten digits,  including the
        area code, would be dialed.

Dial number without area code
        Dial 7 digits  of a phone number.   In the number 312-555-1212
        only 555-1212 would be dialed.

Dial last X digits of phone number
        Only  the number  of digits  specified will  be dialed.   If 4
        digits is specified  then in  the number  355-6331,  only 6331
        would be dialed.   This is very useful in a Centrex phone sys-
        tem.

Start Tone/Rotary Dialing
        This gives  you  the ability to  alternate between  rotary and
        tone dialing.   This is very useful if you have a rotary phone
        system and want to use Sprint or MCI.

        Example:
        dial 555-9812       (rotary)
        Start Tone Dialing  (switch to tone dialing)
        dial 123456         (access code in tones)

Listen for Dial tone
        This means  that YOU  pick up  the handset and  listen for the
        dial tone.   Once  you hear  the tone  then you can  press any
        key and the dialing sequence will continue.

        Note: If you  select this option  you will be  prompted to de-
        press  a key  and  must do  so before  the dialing  continues.
        Using  "pause for 0  to  60 seconds"  is suggested  unless the
        length of time that it takes to receive  dial tone varies from
        call to call.

Hook Flash
        A Hook Flash is a momentary depression of the button under the
        handset of the telephone.   A hook flash sends a signal to let
        a PBX know  that you want to  do a  PBX  function such as call
        forward or transfer.   If, for example, you wanted to set up a
        dialing method to  transfer calls  to someone else on your PBX,
        you could:

        Hook Flash
        Dial last 4 digits

        Note:  Hook flash works only with the  Dialer Board Accessory;
        modems do not support this feature.
