様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 THE DISC TECHNICAL HELP GUIDE 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 Q. My computer hangs with a black screen when I type THEDISC ? A. We use a third party program to handle the large number of non VESA supporting video cards on the market. This program titled UniVBE from SciTech Software fails to run on some machines and therefore sometimes hangs. To avoid calling this program start The Disc by typing the following: THEDISC -VESAOFF If The Disc still fails to run, you will need to obtain and run a VESA driver suited to your videocard, then retry the above program. 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 Q. When I run The Disc. The screen is completely garbled when I watch the video sequences and view the menus? A. Yet another bug caused by the UniVBE software. This seems to be problem that may exist in some Cirrus Logic brand videocards, particulary model CL-GD5426. We have added a new directory to this issue, within which we have placed a fix for this problem. Run the batch file titled FIXVESA This will then run The Disc for you. 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 Q. When starting The Disc, a message appears saying: "FAILED to load VESA driver!" A. Check that you have at least 12 Kilobytes (12288 bytes) free on your C-Drive. or/ Your video card may not have 640x480x256 capabilities. * To check the kind of video card you have, try the UVCONFIG.EXE program in the root directory of the CD. 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 Q. When I run THE DISC, it won't detect my soundcard or it runs but no sound comes out? A. Currently we only support the SoundBlaster family of soundcards and the ProAudio Spectrum family. You must allow your soundcard to emulate one of these cards. In the case of SoundBlaster, ensure that you have your BLASTER environment variable set correctly. It can be found by typing SET at a DOS prompt. It should appear something like this: BLASTER=A220 I5 D1 T4 These numbers represent the following: A220 - Baseport address of the soundcard is 220h I5 - The interrupt is the soundcard is 5 D1 - The DMA channel of the soundcard is 1 T4 - The model SoundBlaster you have (Not used by THE DISC) If it does not appear then you can enter it in by typing (or similar): SET BLASTER=A220 I5 D1 T4 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 Q. The screen is broken up and the background images flicker? A. Your video card may have less than 1 Megabyte of memory on it. * To check the kind of video card you have, try the UVCONFIG.EXE program in the root directory of the CD. 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 Q. The movie sequences seem to run slowly or erratically? A. Your processor may be a low-speed 386. or/ Try removing any unnecessary TSRs from memory. or/ Check that the TURBO button is in the correct position. 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 Q. In The Disc, I cannot move the cursor with my mouse? A. Check your mouse is plugged in. or/ Check that you have a mouse driver installed. * The keyboard can emulate the mouse by using the cursor keys, and SPACEBAR or for the mouse-button. 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 Q. The sound volume is quiet? A. Check the volume of your soundcard. * This could either be a dial at the back of the computer or a program supplied with your soundcard. 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 Q. The Disc hangs when I run it from Windows, OS/2 or Windows 95? A. The Disc has been designed to run in normal DOS mode at this stage and we are working towards getting it working under Windows 95 for the future. 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 TECHNICAL HELP HOTLINE: Phone: (03) 9699 6353 (Business Hours) Phone: (03) 9506 7699 (After Hours) 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様 Published by: ROBOT MADNESS, Level 2, 11 - 17 Dorcas St., South Melbourne, Victoria, Australia, 3205. Fax: (03) 9690 8337 Internet: editor@thedisc.com.au 様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様様