Copyright: © 1998 Disney


Welcome
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Welcome to

© Disney

This Help File contains information that can be used to help your system run Disney/Pixar's A Bug's Life Action Game with the best possible performance.  Please be aware of the following information when running Disney/Pixar's A Bug's Life Action Game on your Windows 95 or later computer system:

A. Minimum and Recommended System Configurations

B. Installing Disney/Pixar's A Bug's Action Game

C. Starting Disney/Pixar's A Bug's Life Action Game

D. Playing Disney/Pixar's A Bug's Life Action Game

E. Uninstalling Disney/Pixar's A Bug's Life Action Game

F. Updating Drivers

G. Display Issues

H. DirectX

I. Troubleshooting

J. Customer Support

For the most complete information on operating your computer system and making system changes, please refer to your hardware documentation or contact your hardware manufacturer. If you are new to the Windows operating system, make sure you review the Windows documentation to familiarize yourself with the basic operation of windows, menus, and other parts of the Windows system.

If you need more information on the procedures mentioned below, detailed information is available from the Customer Support section of Disney Interactive's web page or the Disney Interactive Customer Support Fax-On-Demand service. These support options provides simple, step by step instructions designed to guide even the most inexperienced computer user through a variety of procedures that will improve program performance. Refer to the Customer Support section of this Help File for more information.


A. Minimum and Recommended System Configurations

Minimum System Configuration:

If your system does not meet any one of the following minimum system requirements, Disney/Pixar's A Bug's Life Action Game will not run properly.

Pentium-class processor, 166 MHz or faster   Microsoft® Windows 95 or later   16 MB RAM   35 MB free Hard Disk space   2MB video card supporting a 16-bit color video   display   16-bit DirectX-compatible sound card   Quad-speed (4x) CD-ROM drive   Standard AT-101 keyboard and mouse   DirectX-compatible joystick (optional)	© Disney

Recommended System Configuration:

Disney Interactive Customer Support recommends the following system specifications for your computer to run Disney/Pixar's A Bug's Life Action Game with the best possible performance.

Intel Pentium processor, 200 MHz or faster

32 MB of RAM

4MB video card supporting 3-D acceleration

Eight-speed (8x) CD-ROM drive


B. Installing Disney/Pixar's A Bug's Action Game

Exit all other programs and applications before installing Disney/Pixar's A Bug's Life Action Game.  Also exit any active screen savers, utility programs, anti-virus programs, or shell programs to ensure that these programs will not interfere with installation.  When all other programs have been closed, insert the Disney/Pixar's A Bug's Life Action Game CD-ROM in the CD-ROM drive.

If your CD-ROM drive is AutoPlay-compliant, an introduction screen will automatically appear when the CD-ROM is inserted in the CD-ROM drive.  Follow the on-screen prompts to complete the installation.  Please be aware that you may be prompted to restart Windows in order for the program to run properly.

If the introduction screen does not appear, proceed as follows:  1. From the Taskbar, click on Start and point to Settings; from the Settings sub-menu, click on Control Panel to open the Control Panel window. 2. In the Control Panel window, double-click on the Add/Remove Programs icon.  3. From the Install/Uninstall tab, click on Install to begin the installation.  4. Follow the on-screen prompts and instructions to complete the installation.  Please be aware that you may be prompted to restart Windows in order for the program to run properly. NOTE: As part of the installation process, this program installs the latest version of Windows Media Player ®.  Please be aware that you may be prompted to insert your Windows 95 CD-ROM or disks during this installation.	© Disney


C. Starting Disney/Pixar's A Bug's Life Action Game

Make sure you have successfully installed Disney/Pixar's A Bug's Life Action Game.  See section B for installation instructions.  When you are sure that the program has been successfully installed, exit all other programs and screen savers and insert the Disney/Pixar's A Bug's Life Action Game CD-ROM in the CD-ROM drive. If your CD-ROM drive is AutoPlay-compliant, a prompt will automatically appear when Disney/Pixar's A Bug's Life Action Game is inserted in the CD-ROM drive.  Click on Play to start the game.   If the AutoPlay prompt does not appear, click on Start and point to Programs.  From the Programs sub-menu, select Disney Interactive, point to the folder called A Bug's Life Action Game and click on the icon for A Bug's Life Action Game. © Disney


D. Playing Disney/Pixar's A Bug's Life Action Game

NOTE: Disney Interactive strongly recommends using a DirectX-compatible joystick or gamepad for optimum play action in Disney/Pixar's A Bug's Life Action Game.

KEYBOARD COMMANDS Up Arrow - Run forward Right Arrow - Run right Left Arrow - Run left Down Arrow - Turn around Ctrl key - Throw Berries and Grab Seed/Release Seed Shift key - Jump/Open Seed and Cycle through the plants you can grow Z key - Kick Alt - Change Seed Color Tab - Display your status Shift key (x2) - Abdomen Bounce Shift key (x2 and hold) - Abdomen Slide  C key - Quickly position camera behind you C key + Up/Down Arrow keys - Look up or down C key + Left/Right Arrow keys -Stand in place and turn right or left Space Bar + an Arrow key - Walk slowly in chosen direction  X key - Lock camera in place while you look around These controls can be altered in from the Options screen, which is accessible through the vine menu.  Please note that you should not change the controls for the Arrow Keys.  The original default settings for all controls will be restored each time the program is launched.	© Disney
GAMEPAD COMMANDS

NOTE: For instructions on altering the functions of the buttons on your gamepad/joystick, refer to your gamepad/joystick documentation.

Direction Pad - Run left, right, forward and back

Button #1 - Throw Berries & Grab Seed/Release Seed

Button #2- Jump/Open Seed and Cycle through the plants you can grow

Button #2 (x2) - Abdomen Bounce

Button #2 (x2 and hold) - Abdomen Slide

Button #3 -Change Seed Color

Button #4- Kick

Button #5 - Walk slowly in chosen direction

Button #7 - Quickly position camera behind you

Button #7 + Up/Down Key - Look up or down

Button #7 + Left/RightKey  - Stand in place and turn right or left

Button #8 + an Arrow key - Lock camera in place while you look around

Start - Display your status

HINTS AND TIPS

SEEDS AND PLANTS

There are plenty of seeds scattered throughout Flik's world.  Seeds tend to be brown when you first see them but they can grow a number of different plants, depending on the color of the seed when you plant it.  You can change the color of the seeds by collecting seed tokens.  When you collect tokens, the kind of plant you can grow is shown at the bottom right of the screen, along with the color to choose when you want to make that kind of plant.  When you collect more than one of the same token color, Flik gains the power to grow more plants.  For example, if Flik collects all four brown tokens, he can grow four different plants.

PLANT TYPES:

Brown Seed

1 token - A mushroom for jumping.

2 tokens - A propeller plant to lift you up.

3 tokens - You can fly on a dandelion.

4 tokens - A cannon plant to shoot you to new heights.

Green Seed

Each token helps grow plants with more leaves, so you can climb higher and higher

Blue Seed

This plant produces useful by-products that can help you.  Pick these up to gain their powers.

1 token - You gain invincibility for a short time.

2 tokens - Restores some of your health.

3 tokens - A bubble shield protects you from enemy hits.

4 tokens - Allows you to perform a super jump.

Purple Seed

Berry power!  You can power up your berry one step for each token collected.

Yellow Seed

1 token - Blueberry shooter - This weapon can damage grasshoppers.

2 tokens - Purpleberry shooter - This weapon zeroes in on grasshoppers.

3 tokens - Mine plant - This plant permanently eliminates enemies.

BERRY ATTACK!

Your first line of defense is your berry-throwing skill.  To throw a berry, turn to face the enemy and press the appropriate key or button to throw the berry (as listed above).  If an enemy is in range, either on the ground or in the air, you can nail him.  When an enemy gets hit with enough berries, it vanishes - if you used the right berry.

Berries vary in power.  Powerful berries can be acquired along your trip:

RED - You have these all the time until you find a better berry.  Grasshoppers just laugh at this berry.

BLUE - Smoke bomb.  Hit a bug with this and it vanishes in a blue cloud.

GREEN - This homing berry chases down a target.

PURPLE - A homing berry just like the green one but it wipes the smile off a grasshopper's face.  It's more powerful than the green berry, and hits the target faster.

GOLD - The most powerful berry.  It explodes in flames when thrown.  Bugs stay gone after getting hit with this one.  A gold berry keeps enemies from returning after you knock them out the first time.  When you have gold berries, you can keep track of how many enemies you have left in a level.  Every time you whack an enemy, a countdown number displays at the bottom of the screen.

Be careful! Don't pick up a weaker berry than the one you already have!

SUCCESS TOKENS

Make sure to search each level for useful items.  Many are hidden in secluded places.  After you collect all items or destroy all enemies on a level, one of three Success Tokens listed below will appear.  When you collect a Success Token, it appears briefly on the screen and then flies off.  Collect all three Success Tokens for 100% completion and receive a special bonus.

FLIK Token

In every level, the letters of Flik's name are scattered around.  Find all four letters and you will receive an extra life.  When you have all the letters, you'll receive the FLIK token.  Press Tab to show the Status Panels and see how many letters you have collected.

Grain Tokens

Grain is the ants' main sources of food.  They are brownish and float in the air.  They are often grouped together.  When you pick up the last grain, the grain token appears to let you know you've succeeded!  You'll also gain full health.

Gold Berry Tokens

Gold berries and Flik's harvester are two of the ways you can wipe out an enemy permanently.  Clear a level of all enemies and win the gold berry token.

THE STATUS ICONS

Keep track of your status by pressing Tab to display the status icons at the top and bottom of the screen.

Lives - You begin the game with six lives.  If you take health damage and fall over, you return to the game where you left off, but with one less life.  Check the number by Flik's face in the status icons to see how many lives you have left.  When you lose all of Flik's lives, the game is over.

Health - Watch the Health Leaf closely!  When you have full health, the leaf is perfect.  But every time you get attacked or injured, a bite gets taken out of the leaf.  Too many bites and the leaf is gone - and you along with it.  Repair your health by picking up Health Leaves, marked with a red cross, released by some defeated enemies and blue seed plants.

Grains - Watch your grain count.  Collecting 50 grains in any level restores you to full health.

Seed Power - As you find more seed tokens of the same color, the number of plants you can grow increases.  The Seed Power symbols show the plants that will grow from seeds of that color.

FLIK Letters - Collect the four letters of Flik's name to find a Flik token and receive an extra life.  As you collect them, they take their place in the top Status Icons.

COMPLETING THE LEVELS

To complete a level, you don't have to get all the tokens and destroy all the enemies.  You simply have to complete a goal, find an exit or defeat the boss.  If you don't collect all the tokens, don't worry.  You can return later and try again.

Dewdrop Telescopes

Flik's ingenious scopes reveal level exits and hidden treasures.  Touch a telescope to look thorough it and see a rotating view of hidden items or the exit location and surrounding detail.

ADDITIONAL TIPS

*  Remember, if you are carrying a seed, you can drop it on top of enemy bugs.  You have to get pretty close, so be careful.

*  Some seeds are moveable.  Try placing them under tokens you cannot reach with a normal jump.

*  If one token is out of reach, try finding another token that will allow you to reach new heights.

*  Propeller plants are very useful for moving seeds.

*  Propeller plants give you an extra boost when you are flying on the dandelion.

*  Sometimes you will find moveable seeds in tight places where it seems impossible to remove the seed.  Keep trying different things to find a way out.  Think like Flik!

*  Check everywhere for treasures.  Vital items can be hidden in out of the way places.

*  Sometimes the best defense is to run for your life.

*  Bad bugs aren’t the only thing that can damage you.  Look out for hazards that may appear harmless but are dangerous for ants.


E. Uninstalling Disney/Pixar's A Bug's Life Action Game

To uninstall the program, click on Start and point to Programs. From the Programs sub-menu, select Disney Interactive, and then point to the folder called A Bug's Life Action Game and click on the icon for Uninstall A Bug's Life Action Game.  Follow the on-screen instructions to complete the uninstallation.


F. Updating Drivers

Installing the latest available driver for your video card, sound card, printer and CD-ROM drive can result in a variety of benefits, including increased system performance, new component features, or the elimination of a technical problem.  If your computer locks up, the video appears choppy, or the screen goes black, an updated video driver may solve the problem.  An updated sound driver may result in crisper, clearer sound.  A new printer driver can improve performance and add new features.  A new CD-ROM driver can add new features while eliminating lockups and error messages.

Computer system and component manufacturers constantly update their drivers so that their hardware can play the latest software programs with the best possible performance.  Documents with procedures for determining the version of the drivers currently installed on your system are available from Disney Interactive's website at www.disneyinteractive.com.  If you determine that your system is not using the latest driver, or your current driver is dated earlier than one year prior to today's date, you should consider obtaining an updated driver.

If your video card, sound card, and CD-ROM drive were included with your system at the time of purchase, contact the manufacturer of your computer system about obtaining the latest version of a driver.  If you have purchased a system component separately from your computer system, contact the component manufacturer to obtain the latest version of the driver.  Updated drivers are frequently available from the Internet and manufacturer BBS services. Refer to your hardware documentation for contact information.  Please be aware that charges may be incurred when contacting these sources.


G. Display Issues

Disney/Pixar's A Bug's Life Action Game performs optimally when running on a computer equipped with a video card that supports 3-D acceleration.  However, if you experience display issues with your 3-D accelerator card, select Software mode from the menu at program startup.  This mode should eliminate any display issues you were experiencing and allow access to additional display settings that you can use to further improve program performance.

Other than the [F1] Fardraw option, the following display settings are only accessible if your video card does not support 3-D acceleration or if you select Software mode at program launch.  The Fardraw option can be used on any system.

F1 - Fardraw On/Off.  This option will allow you to increase program performance by having the program only draw items in the near foreground.  Items at a distance will be drawn in as your approach them.  Press this button again if you would like to restore the drawing of objects in the distance.  Please note that this option can be used even if you are using a 3-D accelerator card in Hardware Acceleration mode.

F2 - Specular Lighting On/Off - This option allows you to add additional lighting and shadows to the program.  Press this button again if this option slows program performance unacceptably.

F3 - Decrease Window Size - This option will decrease the size of the display area and improve program speed.

F4 - Increase Window Size - This option will increase the size of the display area after you have decreased it with F3.

F5 - Frame Rate Control - This option will increase program speed by increasing the frame rate.  Press this button again if this option decreases animation performance unacceptably.

FREQUENTLY ASKED QUESTIONS

Q. The grain pieces and letters on all levels of the game are each surrounded by a small green box.  How can these green boxes be eliminated?

You can eliminate the small green boxes by selecting the Software mode option at program launch but performance for the rest of the program may be affected by switching from Hardware Acceleration mode, which is the optimal performance setting.  The following video cards are known to experience this issue:

Matrox Millenium G200

ATI AGP cards

Intel 740 chipset-based cards

Hercules Terminator Beast

Q.  When playing Disney/Pixar's A Bug's Life Action Game on a system equipped with an ATI Mach64 video card with 2 MB of RAM and a high screen resolution, the film clips in the program do not play.  How can this be corrected?

This issue can be resolved by lowering your screen resolution through the Display Control Panel.  See your Windows documentation for information on changing this setting.

Q.  When playing Disney/Pixar's A Bug's Life Action Game on a system equipped with a Hercules Terminator Beast video card, the program displays shaded transparencies and dark lighting on some levels.  How can this be corrected?

This issue occurs if you do not have the latest BIOS and driver updates for your Hercules Terminator Beast card.  You can eliminate this issue by contacting your video card manufacturer and updating your BIOS and driver. While you can also resolve this issue by selecting the Software mode option at program launch, updating your BIOS and driver is preferred because it will allow you to play the game in Hardware Acceleration mode, which allows for optimal performance.

Q.  When launching the program on a system equipped with the Number Nine Imagine 128 Series II video card, the program locks up.  How can this lock up be eliminated?

This issue occurs with certain video cards that experience difficulty rendering the high performance graphics in Disney/Pixar's A Bug's Life Action Game.  If the program locks up on launch, ensure that you select the Software mode option from the menu screen.  Once you select this mode, the program will launch properly without lockups or error messages.

Q.  When playing Disney/Pixar's A Bug's Life Action Game on a system equipped with an STB GlyderMax video card and the screen mode set to "640x480 8-bit" with Hardware Acceleration selected, the following error occurs: "Illegal Operation: Invalid pixel format...".  How can this error be eliminated so the program runs properly?

This issue only occurs with this particular screen mode.  To eliminate this error, change to a different screen mode.  From the Vine Menu, select Options at the left end of the menu and then use the arrow keys to highlight Graphics Options and select it.  From the next screen, your cursor will be on the Screen Mode option by default.  Use the arrow keys (right or left) to select a different screen mode.  When you have selected a different mode, press Enter to enact the change.  When you return to the game, the error is eliminated and the program runs properly.  If the screen mode you have chosen causes other display issues, you may want to select Graphics Options again and choose a different screen mode.


Troubleshooting
I. Troubleshooting

There are several things you can do to make sure that your computer system realizes the full potential of the program.

1. Determine if any changes have been made to the system.  A frequent source of conflict between hardware and software is a system configuration change.  If an error occurs after making a change to the configuration of your system (e.g., adding new hardware, updating drivers, installing another program), then that system change is a likely source of the problem.  Refer to the manufacturer's instructions to verify that the proper installation procedure was used and note any incompatibility issue or system modifications listed in the documentation.  Please mention all recent system changes when contacting Disney Interactive Customer Support.

2. Isolate the source of the problem.  Errors that occur when running a software program are not necessarily caused by the program itself.  These errors may be caused by the operating system, a conflict between hardware settings, another program running in the background, or an obsolete driver which has not been updated to work with the system's newer components.  Determine exactly when and where the problem occurs, and whether or not the problem also occurs with other software programs.  Also determine what other system activities are taking place when the problem occurs.  Determining the exact circumstances under which a problem occurs often points to a solution.

3. Determine if the error can be reproduced.  Restart the program and test for the error.  If the same error occurs in the same location, uninstall the program, reinstall the program, restart the system, and then run the program again.  If the error recurs, determine if a similar error occurs with other software programs.  If it does, the source of the problem may be one of the system's hardware components.  Refer to your hardware documentation or contact the manufacturer to determine if an updated driver or system modification will resolve the issue.

4. Verify that the CD is not smudged or scratched.  Even a small smudge can cause your CD to experience problems that may lead to lockups or program errors.  If you were previously able to run the program, a smudge or scratch is a likely source of the problem.  Clean the CD with a soft dry cloth.  After cleaning the CD, try running the program again.

5. Verify that your system meets or exceeds the minimum system requirements of the program.  If your system does not meet any one of the minimum requirements, the program will not run properly.

6. Verify that all external cables and connections are secure, and that power, setting, and option controls for all system components are set appropriately.  Refer to your hardware documentation or consult your hardware manufacturer for additional information.

7. Exit all other programs and applications when installing or running the program.  Exit any active screen savers, utility programs, anti-virus programs, or shell programs to ensure that the maximum amount of RAM is available for your system to run the program as quickly and smoothly as possible.  Also exit any automatic power saving utilities or other timing programs like an anti-virus program that scans your hard disk every hour or a power management utility that shuts down all non-essential system functions during idle periods.  If a timing program or screen saver activates during installation or during play, the program may crash or experience other technical difficulties.

Q.  What can be done to ensure that my system will run the program with the best possible performance?

1. Verify that Windows is managing Virtual Memory.  To check your Virtual Memory setting, click on the Start button, point to Settings and then select Control Panel.  In the Control Panel window, double-click on System then click on the Performance tab.  In the Performance tab, click on the Virtual Memory button to view the current settings.

2. Verify that the configuration of each system component does not conflict with another system component.  Click on the Start button, point to Settings and then select Control Panel.  In the Control Panel window, double-click on the System icon to open the System Properties sheet.  From the System Properties sheet, click on the Device Manager tab to display a list of system components.  If there is a conflict, a warning icon will appear next to the component with the conflicting setting.  Select the component and then click on the Properties button for more information.  If there are no conflicts, make sure that Windows is running with optimum performance by clicking on the Performance tab and reading the system evaluation.  If there are conflicts or your system is not running with optimum performance, refer to your hardware documentation or contact your computer's manufacturer.

3. Verify that there is plenty of free disk space on your hard drive.  In addition to the hard drive space needed to install program and support files, Windows and other programs need enough free hard drive space to use for virtual memory, temporary files, and other system activities.  Delete any files or programs that are no longer used and archive any files or programs that are used less frequently to another hard drive or floppy disk.  You should also delete any orphaned temporary files to maximize free hard disk space and insure that your system is operating smoothly and efficiently.  Orphaned temporary files are usually created when the computer's power switch is turned off, without first exiting Windows.

Refer to your hardware documentation for the most complete information on making system modifications to your particular computer.

Q. What can be done to ensure that my video card will display the program's video, animations, and graphics with the best possible performance?

1.  If your video card supports 3-D acceleration and you are experiencing display issues, select the Software mode option when the program begins.  This option will eliminate display issues that certain 3-D accelerator cards experience with the Hardware Acceleration option.  The software option also gives you access to some additional display controls that can be used to optimize performance.  For more information on these controls, refer to the Display Issues section.

2.  Try to select a different Screen Mode from the Graphics Options screen.  Selecting different display settings can often eliminate various lockups and other video issues.

From the Vine Menu, select Options at the left end of the menu and then use the arrow keys to highlight Graphics Options and select it.  From the Video Options screen, your cursor will be on the Screen Mode option by default.  Use the arrow keys (right or left) to select a different screen mode.  When you have selected a different mode, press Enter to enact the change.  When you return to the game, check to see if the display issue you were experiencing has been resolved.  If it recurs, select Graphics Options again and choose a different screen mode.  If no alternate screen mode resolves the issue, restore the original screen mode and continue with step 3.

3. Verify that the latest version of your video card's proprietary driver is properly installed on your system.  Video card and computer system manufacturers are constantly updating their video card drivers so that their hardware can play the latest software programs with the best possible performance.  If you have not updated your video card driver recently, you may want to consider doing so to ensure that your system runs all programs with optimum performance.  Refer to the troubleshooting DirectX section for instructions on verifying that your sound card driver is DirectX-compatible.

4. If the animations in Disney/Pixar's A Bug's Life Action Game do not play smoothly, the screen is blank or locked, or performance is slow, make sure that the CD is clean and that your system and its components are updated and configured for optimum performance, as detailed above.  If this issue recurs, maximize the available free memory by closing any anti-virus programs, screen savers, energy savers, or other programs that can activate when you are installing or running the program and lock up the system or take away system resources.

Refer to your hardware documentation for the most complete information on making system modifications to your particular computer.

Q. What can be done to ensure that my sound card will play the program's audio files with the best possible performance?

1. Verify that the latest version of your sound card's proprietary driver is properly installed on your system and that it is DirectX-compatible.  Sound card and computer system manufacturers are constantly updating their sound card drivers so that their hardware can play the latest software programs with the best possible performance.  If you have not updated your sound card driver recently, you may want to consider this option to ensure that your system runs all programs with optimum performance.  Refer to the troubleshooting DirectX section for instructions on verifying that your sound card driver is DirectX-compatible.

2. Verify that your sound card is configured properly.  Sound problems are often the result of conflicting DMA or IRQ settings.  Many sound cards use an audio utility program, with options to adjust various settings and controls.  Other sound cards require manual adjustments to the card itself.  If your system is not playing the program's audio files properly, refer to your hardware documentation or contact your hardware manufacturer to assure that your sound card is configured properly and that the correct driver is installed.

If there is no sound in the program, make sure that any external speakers or headphones are properly connected and that the volume control is set appropriately.  If sound issues continue, try playing other programs.  If other audio files do not play on your system, update your sound driver or select alternate IRQ or DMA settings.  Make only one change at a time, so that the source of the problem can be isolated.  After making a change, restart the program and test for the error.  If the error recurs, continue selecting alternate settings until the conflict is resolved.  If the error can not be eliminated, restore your original settings and contact your hardware manufacturer.

3.  If the volume during the game is too low or too high, you can adjust the sound effects (SFX) and Music volumes through the Options screen.  This screen is accessible from the left end of the vine menu.

4.  If the volume on just the film clips is too low, you can set the film clips to play with full stereo sound.  For instructions on making this change, refer to the Film Clip Volume Adjustment section of this Help File.

Refer to your hardware documentation for the most complete information on making system modifications to your particular computer.

Q. What can be done to ensure that my CD-ROM drive will play the program CD with the best possible performance?

1. Verify that the CD is not smudged or scratched.  During normal usage, the CD surface may become smudged with fingerprints, dust, or other particles that prevent your computer from reading the information on the CD.  Even a small smudge can cause your CD to experience problems that may lead to lockups or program errors.  If you were previously able to run the program, a smudge or scratch is a likely source of the problem.  Clean the CD with a soft dry cloth.  After cleaning the CD, try running the program again.

2. Verify that the latest version of your CD-ROM drive's proprietary driver is properly installed on your system.  CD-ROM and computer system manufacturers are constantly updating drivers so that their hardware can play the latest software programs with the best possible performance.  If you have not updated your CD-ROM driver recently, you may want to consider doing so to assure that your system runs all programs with optimum performance.

3. Verify that the CD-ROM drive appears in the list of components in Device Manager.  If your CD-ROM does not appear in the list, the drive may be using DOS mode drivers instead of the drivers specifically designed for use with Windows 95 or later.  Contact your hardware manufacturer to determine if new drivers are available.  Please be aware that costs may be incurred when contacting manufacturers.

If the program locks up or other performance issues occur in Windows, adjust the "Supplemental cache size" or the "Optimize access pattern for" settings from the File System Properties CD-ROM tab in the Performance window of System Properties.  Make only one change at a time, so that the source of the problem can be isolated.  After making a change, restart the program and test for the error.  If the error recurs, continue selecting alternate settings, until the conflict is resolved.  If the error cannot be eliminated, restore your original settings and contact your hardware manufacturer.

Refer to your hardware documentation for the most complete information on making system modifications to your particular computer.

Q. How can modified control and graphic option settings be retained for future games?

Modifications to game control and graphic settings will have to be made each time the program is launched.  The default settings for all controls reset when you launch the program.

Q. When using the "ALT-TAB", "ALT-ESC" or "CTRL-ESC" keyboard combinations, Disney/Pixar's A Bug's Life Action Game experiences a lockup or produces an error message.  How can this be corrected?

The "ALT-TAB", "ALT-ESC" or "CTRL-ESC" keyboard combinations should not be used while playing Disney/Pixar's A Bug's Life Action Game.  You will need to exit Disney/Pixar's A Bug's Life Action Game completely before switching to another program or opening the Start Menu.  To exit the program, press the Escape (ESC) key and follow the on-screen prompts.  Please note that the ALT-F4 key combination does not have a function in this program.

Q. When the program is playing film clips, the Windows Desktop is shown briefly before the clip begins.  Is the Desktop functional during this transition?

The Windows Desktop is shown momentarily when the program begins showing a film clip.  Do not select any Windows icons or Start menu options during this transition because opening another program could interfere with Disney/Pixar's A Bug's Life Action Game.

Q. When viewing the Vine Menu, the background graphics are blurry or out of focus.  How can this be corrected?

This issue occurs with some 3-D accelerator cards and can be corrected by switching to Software mode at program launch.  Making this change will restore the Vine Menu but performance for the rest of the game may be affected by switching from Hardware Acceleration mode, which is the optimal performance setting.


Customer Support
J. Customer Support

How To Contact Customer Support

If you could not find the solution to a problem in the previous troubleshooting section, Disney Interactive Customer Support offers a variety of support options.  To help solve the problem quickly, efficiently, and accurately, please have the following information available:

Name and version of the program

Computer brand and model name

Sound card brand and model name

Video card brand and model name

Information on other peripherals you are using (printers, modems, joysticks)

The length of time since the system's drivers were last updated

A detailed description of the problem

Please remember to tell us about any recent changes

NOTE: All phone numbers for the following support options can be found in the Disney/Pixar's A Bug's Life Action Game Program Handbook in the CD-ROM jewel case.

Internet Support

The Disney Interactive Customer Support Web Site contains a variety of information that can be used to help your system run Disney Interactive programs with the best possible performance.  To access information about Disney Interactive programs on the World Wide Web, point your browser to www.disneyinteractive.com and click on Customer Support.

Disney Interactive Fax-on-Demand Service

Disney Interactive's Fax-on-Demand Service is available 24 hours a day, 7 days a week. Using a touch tone phone, you can request information from an easy to use menu and have it faxed back to you during the same call or if you are not at your fax machine, the system will fax the document later.  Simply select the number of the document you wish to have sent to you.  Select document 1 to obtain a complete list of available documents.

Mailing Address

If you want to write to us, our address is: Disney Interactive Customer Support, 500 South Buena Vista Street, Burbank, CA 91521-8139.

Fax Support

Our fax machine is available 24 hours a day.

Automated Telephone Support

This service is available 24 hours a day in the US and Canada.  Using a touch tone phone, you can obtain answers to some of the most frequently asked questions regarding Disney Interactive programs.  If you need additional information, our Customer Support staff for the US and Canada is available Monday through Friday from 7:00 a.m. to 7:00 p.m. (Pacific Time).

TDD Support

Our Customer Support for the hearing impaired is available by telephone Monday through Friday from 7:00 a.m. to 7:00 p.m. (Pacific Time).

Replacing A Defective CD Or Missing/Damaged/Lost Items

Important!  If, within 90 days from the date of purchase, you need to replace a defective CD-ROM or missing/damaged/lost item, please be sure to include the following information when sending the defective CD-ROM or requesting the replacement of the missing/damaged/lost item: full name, daytime phone number with area code, complete street address, apartment number (if applicable), city, state, and zip code.  There is a $10.00 fee to replace lost or damaged items.

If you need an item other than a defective disc replaced, include a description of that item.  Do not mail us the packaging or other materials; send only the CD-ROM or damaged item along with a note describing the reason for replacement to our mailing address listed under "How To Contact Customer Support."  Please add "Attn: Replacement" to the mailing address.  Please allow four to six weeks for delivery.

Satisfaction Guaranteed!

We are committed to bringing you the best software possible.  If, for any reason, you are not satisfied with the product within 90 days from the date of purchase, just return to us the CD-ROM, Program Handbook and the original sales receipt along with a note describing the problem and how we can better serve you, and we will send you a check for the purchase price, plus any applicable sales tax.  Please be sure to include in the note your full name, daytime telephone number with area code, complete street address, apartment number (if applicable), city, state, and zip code.

Do not mail us the packaging or other materials; send only the CD-ROM, Program Handbook, and your receipt along with the note to our mailing address listed under "How To Contact Customer Support."  Please add "Attn: Refunds" to the mailing address.  Please allow four to six weeks for delivery.  This offer is good in the US and Canada only.


DirectX
H. DirectX

Disney/Pixar's A Bug's Life Action Game uses Microsoft's DirectX 6 technology, which provides components and drivers to enhance every aspect of high performance applications. If DirectX is either not installed on your system or if the version of DirectX currently installed is not Version 6, Disney/Pixar's A Bug's Life Action Game will install DirectX 6 during the program setup.  Please note that DirectX 6 cannot be installed properly if the Sound Recorder and Volume Controller Windows components are not installed.

In order to run Disney/Pixar's A Bug's Life Action Game with the best possible performance, your video card and sound card should be DirectX compatible with certified DirectX drivers properly installed.  If you experience sound or display difficulties, a likely source of the issue is an outdated or incompatible driver.

To verify that you have DirectX certified drivers installed on your system, run the DXINFO.EXE program that is copied to your hard drive when Disney/Pixar's A Bug's Life Action Game is installed.  This program displays version and status information for your sound and display drivers, as well as all other DirectX components installed on your system.  To determine if your video and sound card drivers are DirectX certified, click here.


Troubleshooting DirectX

Click here [image] to run DXINFO.EXE.

Verify in the right half of the DXINFO window that your display and sound drivers are listed in the Date and Size category as Certified. You may have to adjust the DXINFO window position on your screen so that you can access the up and down scroll bars.

If your sound and display drivers are not listed as Certified, contact your computer manufacturer to verify that the drivers currently installed on your system are the latest available and that they are compatible with DirectX. If Certified drivers are not available, drivers that are compatible, but not certified, should run the program with an acceptable level of performance.  If your sound and video card drivers are not compatible with DirectX, the program may not run properly.


Film Clip Volume Adjustment

If the volume on the film clips is too low, continue as follows to adjust the sound settings for the Windows Media Player.  Making these adjustments will significantly increase the volume of the film clips throughout the program.

1.  From the Taskbar, click Start and point to Find and then select File and Folders to open the Find: All Files window.

2.  From the Find: All Files window, in the Named field, type:   DISNEY.BUG   and press the Tab button to move your cursor to the Look in field.  With your cursor in the Look in field, click on the down-arrow at the end of the field and select your CD-ROM drive from the list.  Then, click the Find Now button to begin the search.

3.  Once the search is complete, the DISNEY.BUG file is listed in the field below.  Double-click the file listing to open the Open With window.  From the list of program with which you can open the file, scroll down and select MPLAYER2 and click OK to open the file.

4.  Once the file has opened in the Windows Media Player, from the File menu select Properties to open the Properties window.  From the Properties window, click the Advanced tab to bring it to the forefront.

5.  From the Advanced tab, in the Filters in use section, select the MPEG Audio Decoder listing and then click the Properties button to open the Filter Properties window.

6.  From the Filter Properties window, there are three settings you want to select.  To select an option, click on the option listing so that a black dot appears in the circle to the left of the selection:

* In the Sound Quality section, select FM radio.

* In the Channel section, select Both.

* In the Sound Channels section, select Stereo.

7.  Once you have verified that all of the above options are selected, click the Set As Default button in this window to enact these changes for all film clips in the program.  Click OK and then Close to close all of the open windows.

8.  Run the program.  All film clips throughout the program will now play with full stereo sound.