# JDPHelpDesk

PROBDETAIL:
When I try to save a file Excel is giving me a "directory
 not found" error and asks to give the file a different
 name.  Seems like the directory is there, however.


PROBSUMM:
My file system isn't showing the file details.

PROBDETAIL:
In the file Explorer I can't see the extensions and other
 details.  Also, I can't see the creation date or type
 columns.


PROBDETAIL:
My mouse on the screen is not reacting at all to the
 mouse movements, but Windows is recognizing the
 mouse at boot.   Maybe I played too much Quake?


PROBDETAIL:
The founder should have a phone that works.


POSSOLUTN:
Get a toner cartridge from supplies and install in printer.

PROBDETAIL:
the pages are coming out of the HP 4P printer very light
 andalmost unreadable.  Some spots are darker than
 others.

WORKLOG:
After looking at the printer and checking the service
 record I determined the toner cartridge was probably
 empty. I called Mary about the cartridges.  She ordered
 6 new ones.  Cartridges were received on 11/2
I replaced the cartridge on 11/2 in the PM.
I alerted the employee and closed the problem request.

FINLSOLUTN:
Retrieved toner cartridge from supplies area and 
installed into HP 4P printer.  Printed pages returned
to normal quality.  Recycled used cartridge thruough
Supplies group.


POSSOLUTN:
Try pasting the Excel table into your document  First
 select the area of the table in Excel table you want,
 then paste into Word using the Excel Table option.

PROBSUMM:
Word will not allow me to change the numbers in an Excel table.

PROBDETAIL:
My Excel spreadsheet elements are not useable in
 my Word document although I am pasting them directly.

WORKLOG:
Maxwell checked out the user's situation.  I realized that
 the user was using the Picture paste option instead of
 the Excel linked choice.  Suggested we try the Excel
 option and that worked.

FINLSOLUTN:
To enter an interactive Excel spreadsheet into a Word
document, choose the Paste Special choide under the 
Edit Menu and then the Excel option.


POSSOLUTN:
Standing off the chair, lift the left-hand bar underneath
 while spinning the chair clockwise.  Or use the pull tab
on the right while sitting on it.

PROBSUMM:
I can't swivel my chair down to the level I need.

PROBDETAIL:
The chair, although not broken, is not working right.
  I need to have it lower but spinning on it isn't making
 it go down. It's just making me dizzy.

WORKLOG:
After looking at the manual for the American Office
 Works Chair, I instructed the user to lift the bar
 underneath while not sitting on the chair. That made the
 chair go down.  I also showed user that sitting on 
the chair and pulling the left-side pull-tab will make the
 chair go up and down faster.

FINLSOLUTN:
Using the Lift tab on the Left-side of the chair is faster
than the swivel method and you must be off the chair
to soin it down.


POSSOLUTN:
Check the COM port setting on the dial up networking
 screen to be sure it matches the one shown for the
 modem in the modem Control panel.  Also open the dial
 up screen and be sure the phone number for the ISP
 and you user name and password are correctly
 entered.

PROBDETAIL:
My modem won't dial the ISP.  I just get a "No Carrier"
 error. it needs fixing Immediately!  I use this all day to
 handle orders.

WORKLOG:
Chang, checked out the problem an it was a matter
 of the  Window Dial up Networking showing the wrong
 COM port for the  modem Mary uses.  Her modem is on
COM 1 but the dial up was looking for it on COM 2. 
I switched it and it is dialing normally now.  We don't
know why it was switched to COM 2.

FINLSOLUTN:
This was a case of the faulty COM port.  Mary's COM
setting was mysteriously changed to COM2, when only
yesterday it was set for COM1.  Modem elves?


POSSOLUTN:
Call Susan Simpson or your corresponding serer admin
 to see if teh server is down.

PROBDETAIL:
I usually can see H: when I map it as a network drive.
  It is not visible to me today as a mappable drive.

WORKLOG:
Ayala, I found out that the H: drive is part of the
 dev.company.com NT server.  There are many network
 drives handled by that server I called Susan Simpson,
 who manages the server and she said it was down for
maintenance.  She had emailed the group to say it would
 be down from 5PM through 9PM.  It is back online and
the H: and all drives from M: down are visible again.

FINLSOLUTN:
We had to check with the server admin, who said a
 planned maintenance was underway.  Server was
 up that evening.


POSSOLUTN:
Try opening the drive, repositioning the CD, closing it
and checking again if it can be run.

PROBSUMM:
My machine is not recognizing my CD ROM drive.

PROBDETAIL:
I usually place the CD in my Win95 machine and it runs 
automatically.  Now it isn't seeing the disk at all, even
if it is in the drive at boot up.

WORKLOG:
I got the driver from James in IS.  He had it on a server
drive.  We downloaded it from the Net and installed it.
Rebooted the machine with and without a CD in the drive.
Both worked.

FINLSOLUTN:
User had the wrong driver setting on the PC.  We needed
to go into the control panels and re-install the proper
driver from the manufacturer.  We got the driver from IS.


POSSOLUTN:
Right mouse click on the application bar and select
Properties.  Check "Auto hide" and press OK.  Then when
you move the mouse to the side of the screen with the 
application bar it will appear.

PROBSUMM:
I want to make my application bar disappear until I need it.

PROBDETAIL:
I can't figure out how to minimize the application bar
so it appears only when I want it.

WORKLOG:
E-mailed the procedure to the user as explained above. 
User mailed back and said it was working
and "Thank you Support!"

FINLSOLUTN:
Right mouse click on the application bar and select
Properties.  Check "Auto hide" and press OK.  Then when
you move the mouse to the side of the screen with the 
application bar it will appear.


PROBSUMM:
My screen is flickering quite a bit as of two days ago.

PROBDETAIL:
Since we changed the video card to the new one, my screen 
has begun flickering.  Sometimes it's subtle, sometimes
it's is not readable.


POSSOLUTN:
Find the booklet explaining the Voicemail system and
locate the New Greeting feature.  Try to set it up
according to those instructions.

PROBSUMM:
The Voicemail system won't let me change my greeting message and number of saved messages.

PROBDETAIL:
The menu system is unlcear for changing voicemail
settings and the online help isn'the getting me anywhere.

WORKLOG:
Located a booklet for the user who was able to figure
it out with those instructions. It does seem that the
online instructions are not accurate.

FINLSOLUTN:
Locate a voicemail booklet and follow the appropriate
instructions.  If you forget your password, contact the
system admin.


PROBSUMM:
My presentation needs to go on my laptop but I don't have the app loaded there.

PROBDETAIL:
I have a presentation in two hours and I need my
 my PowerPoint presentation to run on my laptop.  I don't
have the PowerPoint program to install onto it.


PROBDETAIL:
When the ISDN modem is attempting the connection to the ISP it fails with error code 30.


