Scholastic’s The Magic School Bus® in Concert 
Read-Me

© 2000 Microsoft Corporation

Table Of Contents:
1.1 Getting Started 
1.2 Credits & Product ID Information
1.3 Hardware and Software Requirements
1.4 Troubleshooting
1.5 Getting Help From Microsoft Product Support Services

1.1 Getting Started:
Shut down other programs.
Before setting up Scholastic’s The Magic School Bus® in Concert program, you should close all other programs, including virus checkers running in the background.  You should not remove the CD-ROM from your computer during Setup.
·	Insert the Scholastic’s The Magic School Bus® in Concert disk in your computer's CD-ROM drive and the product should automatically start to install.  Follow the instructions on the Setup screen.
·	If Setup does not start, double-click the 'My Computer' icon on your desktop, double-click the drive corresponding to your CD, then double-click Setup.exe found in the Install folder.  Follow the instructions on the Setup screen.
To start Scholastic’s The Magic School Bus® in Concert click the Start button, point to Programs, point to Microsoft Kids, then click Scholastic’s The Magic School Bus® in Concert. 

Log on as administrator on Windows® NT 4.0, Windows® 2000 or later.
Scholastic’s The Magic School Bus® in Concert will not install correctly on a Windows NT or Windows 2000 system when you are logged on as a user without administrator privileges. Log on as an administrator before running Setup. 

Map the correct network drive to install Scholastic’s The Magic School Bus® in Concert Remotely:
If you are installing Scholastic’s The Magic School Bus® in Concert remotely from a network drive, you will need to map a network drive to the \\server\share path before installing the program. You will experience unexpected performance issues if you install Scholastic’s The Magic School Bus® in Concert using Universal Naming Convention (UNC) path names

1.2 Credits and Product ID Information:
To access Scholastic’s The Magic School Bus® in Concert About Box press the following three keys at the same time: Alt, Shift, A.  The About Box allows you to access the following:
·	Credits information for the licensed photos and videos found in the product
·	System Info – information about your PC, such as the amount of memory you have on your PC
·	Product ID (PID)– this ID is required when contacting Microsoft Product Support Services
·	Product Version – the product version number may be required when contacting Microsoft Product Support Services

1.3 Hardware & Software Requirements: 
Windows System Requirements
Computer:
•	A multimedia PC or a compatible PC with a Pentium Class microprocessor with a minimum clock speed of 133MHz.
•	Microsoft mouse or compatible pointing device.
Memory (RAM):
•	16 MB of RAM for Windows® 95 and Windows® 98
•	32 MB of RAM for Windows NT and Windows 2000
Hard disk space: 
•	15 MB of available hard disk space
Note: Microsoft recommends that you maintain 50 MB of free hard disk space for a swap file.
CD-ROM drive:
•	4X speed CD-ROM drive
Video display requirements:
•	Super VGA monitor and display adapter capable of displaying 256 colors at 640 x 480 resolution
•	A local bus or equivalent video card
Operating system requirements:
•	Microsoft Windows 95 operating system or later 
•	Windows NT operating system version 4.0 or later
Sound requirements:
•	16-bit Windows-compatible sound card 
•	Speakers or headphones

1.4 Troubleshooting: 
Ejecting the disk while running
Do not eject Scholastic’s The Magic School Bus® in Concert disk from the CD-ROM drive while it is running.  Ejecting the disk while running Scholastic’s The Magic School Bus® in Concert program can destabilize the system. First exit the program, then remove the CD.
Printing Problems
If you are having problems with the quality of your output, check the following things:
•	Printer memory: If your printer output is yielding only partial pages, you are probably running out of memory on the printer. Check to make sure the Windows printer driver is configured with the correct amount of memory on the printer.  You will need to refer to your printer documentation for this information.
•	Printer drivers: If you are having problems printing, try using a different printer driver. Use a printer driver that was included with Windows or contact your manufacturer for an updated printer driver.
Running in Low Memory or Running Slowly
This program requires a minimum of 16 MB of random access memory (RAM) to operate on Windows 95/98 and 32 MB on Windows NT and Windows 2000. Check that your computer has enough memory available.  To check that you have sufficient memory on Windows, do the following:
1.	Click on your ‘My Computer’ icon on your desktop with the right mouse button.
2.	Click on Properties.
3.	Click on Performance.
Check that you have sufficient space available for a swap file. Microsoft recommends that you maintain 50 MB of free hard disk space for a swap file.

Although Windows allows you to run more than one program simultaneously, you will improve performance if you close all other programs when you run this program.
If you find that the program runs slowly, or if you encounter out-of-memory errors, the program probably doesn't have enough memory. You can then:
•	Close all other programs when you run this program.
•	Make sure you have at least 15 MB of hard disk space available while running the program.
•	Add memory to your system.
"There isn't enough free space on that drive . . ."
Before you set up the product, be sure you have at least 15 MB of free space on your computer's hard disk.
If necessary, you can free up space by:
•	Using Add/Remove Programs found in the Control Panel to remove unnecessary programs from your computer.  (You access the Control Panel by clicking on the Start button on your Windows taskbar and then clicking on Settings.)
•	Deleting or moving files to a floppy disk.
•	Emptying the Recycle Bin.
•	If you are running Windows 98, use the Disk Cleanup utility to free up hard disk space
When your computer has enough free space, reinstall the product.
Setup appears to stop running (freeze or "hang"):
1.	First check to be sure that your computer has the minimum system requirements necessary to install this product (Pentium with 16MB of RAM with a minimum of 15MB of free hard disk space). For details on determining your computer's processor speed and available memory and hard disk space, see Windows online Help.
2.	Close other programs and re-run Setup. Do not remove the disk during Setup. 
3.	If Setup stops running (freezes or hangs), exit Setup, shut down your computer and then restart your computer and rerun Setup.  Be sure to wait a few minutes before exiting Setup because updating your system settings can take a few minutes to complete. Press the key combination, Ctrl+Alt+Delete, one time, select Setup, and click End Task on Setup. Then shut down and restart your computer.
Windows NT Terminal Servers
If you run Scholastic’s The Magic School Bus® in Concert on a client machine connected to a Windows NT Terminal Server, you will not hear sound. The closed captions will work properly.
Video Display Problems
If your display is set to less than 256 Colors
Scholastic’s The Magic School Bus® in Concert is designed to run at 640x480 resolution or higher, with 256 colors or more. If your display is set to show 16 colors, change your display settings to show 256 colors or more. Scholastic’s The Magic School Bus® in Concert will not run properly if the display is set to less than 256 colors.
Switching Between Programs:
Color problems may occur when switching between programs (using Alt+Tab or Ctrl+Esc) while playing Scholastic's The Magic School Bus® in Concert.  If the problems persist, close all programs, windows and folders, and restart the program.
Multi-monitor
Scholastic’s The Magic School Bus® in Concert may not behave as expected if you are using multiple monitors.
Video Display Problems
If you run into display problems such as black screens, palette or repainting problems (e.g. text over-writing text), you can correct this by:
•	Updating your video display driver to the current version available from your video manufacturer, or
•	Changing to a different display mode. An alternative to using a different driver is to change your video mode to a standard video mode such as 640x480 resolution with 256 colors.

Running Scholastic’s The Magic School Bus® Demo on Win95
Some of the videos on the demo may not display.  If "cannot find vids:iv50 decompressor" results you will need to install the appropriate video codec.  Connect to the Internet and copy the address http://developer.intel.com/ial/indeo/video/driver.htm to your browser and then follow the directions for installing Indeo 5 software to correct the problem.
Audio Problems
Latest Audio Drivers:
If you have audio problems, make sure you're using the most current version of the audio driver available from your audio card manufacturer.
Users with ESS 1788 PnP audio cards running under Windows 95 should download the new device driver from http://www.esstech.com.
Symptoms: No sound, Error message with "MMSystem### mentioned (e.g., "Mmsystem326 No wave device that can play files in the current format is installed.")

1.5 Getting Help From Microsoft Product Support Services: 
Note: The services and prices listed here are available in the United States and Canada only. Support outside the United States and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
Self-help:
Help yourself with the Microsoft personal online support Web site, designed specifically for home users and individuals! Go online and get the most up-to-date answers swiftly and easily. You can use simple self-help tools or search a wide variety of technical information. If you still need help, personal online support provides an easy way to submit support incidents directly to Microsoft via the Web.

Connect to personal online support at: 
http://support.microsoft.com 
Assisted support: 
No-charge assisted personal support is available. If you acquired this product as a stand-alone retail product, you are eligible for unlimited no-charge assisted personal support during regular business hours. You can receive no-charge personal support via the Web or the telephone. When submitting incidents, please be prepared to provide your Product ID (PID) number.

The PID is a 20-digit number that you can find in the Scholastic’s The Magic School Bus® in Concert About Box by pressing the following three keys at the same time: Alt, Shift, A.
Paid assisted personal support:
If you need help after hours, or if you have used up or are not eligible for no-charge personal support, you can use pay-per-incident support via the Web on personal online support or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. In the U.S. the charges are: $35 U.S., per incident. In Canada: $45 CDN + tax, per incident. Both are available 24 hours a day, 7 days a week, including holidays.

If your Microsoft product was preinstalled or distributed with your personal computer and your Product ID (PID) contains the letters "OEM" after the first five digits, you are welcome to use the many online no-charge self-help or paid assisted support offerings provided by Microsoft.

No-charge assisted support for OEM licenses is not provided by Microsoft. Please contact the personal computer manufacturer directly for more information regarding their no-charge and paid offerings for support of your product. Please check the documentation that came with your personal computer or check our list of manufacturer phone numbers at:
http://support.microsoft.com/support/webresponse/pid/oem.asp  

Retail versions of Microsoft software are those stand-alone packaged products purchased through retail stores, mail order resellers, or online resellers. Microsoft products preinstalled or distributed with your personal computer or purchased through a volume licensing program such as Select, Open, or License Packs receive all Microsoft support privileges, excluding no-charge assisted support.
Getting assisted support: 
When you contact product support services, you should be at your computer and have the following information on hand: 

•	The version of your Microsoft product. 
•	The type of hardware, including network hardware, if applicable. 
•	The operating system name (for example, Windows 95, Windows NT, etc.). 
•	The exact wording of any informational or error messages that appeared on your screen. 
•	A description of what happened and what you were doing when the problem occurred. 
•	A description of how you tried to solve the problem. 
Via the Web:
Web-based support on Microsoft's personal online support is available 24 hours a day, 7 days a week. Via the Web, you can submit a no-charge incident to a Microsoft support professional any time, day or night. During regular business hours, you will receive notification from Microsoft that your solution is available and your answers are ready.

Connect to personal online support at: 
http://support.microsoft.com 
Via the phone: 
In the U.S.: 
Regular business hours for no-charge assisted personal support are 5 A.M. to 9 P.M., Pacific time, Monday through Friday; and 9 A.M. to 3 P.M., Pacific time, Saturdays, excluding holidays: 
(425) 637-9308

TTY/TDD is available during regular business hours, 5 A.M. to 9 P.M., Pacific Time, Monday through Friday; and 9 A.M. to 3 P.M., Pacific Time, Saturdays, excluding holidays. In the United States, call (425) 635-4948 

These numbers are based in Redmond, Washington, so your phone company may charge you for the call. Contact your long distance provider for rate information.

In Canada: 
Regular business hours for no-charge assisted support are 8 A.M. to 8 P.M., Eastern Time, Monday through Friday, excluding holidays: 
(905) 568-3503

TTY/TDD is available during regular business hours, 8 A.M. to 8 P.M., Eastern Time, Monday through Friday, excluding holidays. In Canada, call (905) 568-9641.

These numbers are based in Mississauga, Ontario, so your phone company may charge you for the call. Contact your long distance provider for rate information.

Paid assisted support: 
Available 24 hours a day, 7 days a week, including holidays in both the United States and Canada.
In the United States: (800) 936-5700
In Canada: (800) 668-7975