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Frequently Ask Questions
Q. How do I report bugs?
A. Please e-mail the author if you encountered an error. In your mail please specify: URL to file which you tried to download
Which OS you are running
The copy of log for this download
FlashGet version
And error description
If "illegal operation" occurred please include the fault detail 

Q. How to bypass FlashGet download?
A. Checked "Disable Monitor Browser" in Drop Zone or Tray context menu

Q. How to use JetCar?How to use proxy server?
A.Go to "Tools>>Options...>>Proxy" Check both HTTP and FTP Default to direct connection, or add your own Proxy server address(ask your network administrator for it) by clicking on "Add" That's all you have to do. Now you can use FlashGet to download files. For how to add jobs to the jobs list, refer to the User Guide And if FlashGet doesn't download anything for you after you have successfully added jobs to the job list and pressed Start, then you have to ask your network administrator for a Proxy server address and its port

Q. "Lost advert.dll"?
A.Delete the advert.dll in windows system directory then reinstall FlashGet

Q. How do I make the program to scan downloaded files for virus automatically?
A. Check "Use virus scanner the downloaded file" In [Options/File Manager], and specify the path of the required exe file and its instruction variable. For example:
McAfee AntiVirus: C:\Program Files\McAfee\VirusScan95\scan95, args: /autoscan /nosplash
Norton AntiVirus: C:\Program Files\Norton Antivirus\navw32.exe, Args (empty)
Or right click on any jobs and choose Virus Scan. 

Q. How come the speed decreases when 99% were done?
A. When the download is near completion, there are only a few bytes/kilobytes left, so FlashGet only uses one or two Jet(s) to download,plus if Jets were badly connected, FlashGet will wait till time out and connect again, earlier versions default time out were 300sec, please change it to 90sec

Q. "Dll required" and "a device not functioning" problems(especially in Windows95)
A. These occur because some Dlls required by FlashGet do not exist or are not the right version, please install DCOM98 for Windows98 or DCOM95 for Windows95.

Q. "Failed to create empty document" occurs when running FlashGet
A. Please install Microsoft's Common Control
http://www.microsoft.com/msdownload/ieplatform/ie/comctrlx86.aspor DCOM98 for Windows98 or DCOM95 for Windows95.

Q. How to use FlashGet's management features? How to set default download folder?
A. FlashGet can categorize downloaded files and place them in specified folders, each category has its own directory. For example the category "MP3"'s default hard drive directory is c:\download\mp3. When putting a file into "MP3", the actual file will be placed in c:\download\mp3, all downloaded job can be moved to any Category, at the same time the actual file will be moved to the related folder as well. "Downloaded" is the default category, change its hard drive direstory changes the default download directory as well. We do not recommend you to change any default download directory

Q.I download from FTP-server with broken downloads resume-support via proxy-server, but "FlashGet" always starts download from the beginning. Why?
A.The proxy-server might not be supporting resume (like Microsoft Proxy Server). If this is a case, you may try to use direct connection or Winsock-client.

Q.What is the "PASV" mode (passive mode)?
A.Usually, when retrieving files over FTP, two connections are used: for commands and for data. Command-connection is set by client, data-connection is set by server. In some cases (when using firewall for instance) both connections have to be set by client. In such a cases server goes to passive mode when "PASV" command is sent from client.

Q.I can't retrieve file from FTP-server, what should I do?
A.If you are connected to Internet thru a firewall/proxy-server, please enable "PASV mode" in the FTP settings for your download(s).

 

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