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%TCIDATA{<META NAME="Title" CONTENT="Technical Support">}
%TCIDATA{Created=Mon Aug 19 14:52:24 1996}
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\section{\protect\vspace{1pt}Technical Support}

In addition to this online Help system, you can get technical support by
phone, fax or Internet e-mail. We urge you to submit questions by electronic
mail whenever possible in case our technical staff needs to obtain your file
to diagnose and solve a problem. When you contact Technical Support, please
be prepared to provide complete information about the problem you're trying
to solve. Our technical staff must be able to reproduce the problem exactly
from your instructions. If you contact us by telephone, please be sitting at
your computer with Scientific Notebook running.

Any time you contact Technical Support, please provide

\begin{itemize}
\item  Your serial number (From the Help menu, choose About Scientific
Notebook to find your serial number.)

\item  The version number of the Windows system you're using

\item  The version number of \textsl{Scientific Notebook }you're using (From
the Help menu, choose About Scientific Notebook to find the version number.)

\item  The type of hardware, including network hardware, you're using

\item  A description of what happened and what you were doing when the
problem occurred

\item  The exact wording of any messages that appeared on your computer
screen
\end{itemize}

\subsubsection{\noindent $\blacktriangleright \quad $\textbf{To contact
Technical Support}}

\begin{itemize}
\item  Contact Technical Support by electronic mail, fax, or telephone
between 9 a.m. and 6 p.m. Eastern Time:
\end{itemize}

\[
\begin{tabular}{ccc}
& \textbf{Online user forum: \hyperref{\textbf{%
http://scinotebook.tcisoft.com/scinotebook/forums/forums.htm}}{}{}{%
http://scinotebook.tcisoft.com/scinotebook/forums/forums.htm}} &  \\ 
& \textbf{Internet electronic mail address: support@kdc.com} &  \\ 
& \textbf{Fax: (606) 647-5020} &  \\ 
& \textbf{Telephone: (800) 214-2661 or (800) 423-0563} & 
\end{tabular}
\]
\medskip

\subsection{\ Related topic}

\begin{itemize}
\item  \hyperref{Additional Information from TCI}{}{}{Additional_info.tex}
\end{itemize}

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