%% This document created by Scientific Notebook (R) Version 3.0


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\usepackage{sw20jart}

%TCIDATA{TCIstyle=article/art4.lat,jart,sw20jart}

%TCIDATA{<META NAME="ViewSettings" CONTENT="31">}
%TCIDATA{<META NAME="GraphicsSave" CONTENT="32">}
%TCIDATA{<META NAME="Title" CONTENT="Correcting Print Problems">}
%TCIDATA{Created=Mon Aug 19 14:52:24 1996}
%TCIDATA{LastRevised=Thu Feb 13 23:06:07 1997}
%TCIDATA{Language=American English}
%TCIDATA{CSTFile=Help.cst}

\input{tcilatex}
\begin{document}


\section{Correcting Print Problems}

You may experience problems when you try to print your documents, often
because the Windows settings for your printer aren't compatible with \textsl{%
Scientific\ Notebook.} The examples below illustrate how\ to change the
settings to solve several common problems, but they don't explain how to
resolve all possible printing difficulties. If these examples don't address
the printing problem you're experiencing, please contact \hyperref{technical
support}{}{}{Tech_support.tex}.

These examples are written for Hewlett Packard printers. If you have a
printer from a different manufacturer, these examples may help you find a
solution that will work for your printer. Note, however, that the appearance
of the dialog boxes and settings shown below can vary greatly from printer
to printer. If you cannot find the correct settings for your printer,
consult your owner's manual or call the printer manufacturer.\medskip 

\subsection{\ The printer prints every other page}

With some Windows 95 network installations, \textsl{Scientific Notebook }%
documents don't print in their entirety on HP printers. To prevent the
printer from printing every other page instead of the pages you specify, you
may need to disable print spooling and enable printing directly to the
printer. These settings are located on the Details tab sheet in the HP
printer settings dialog box. Follow these instructions to change the print
spool settings:\medskip

\subsubsection{\noindent $\blacktriangleright $\quad To turn off print
spooling for an HP LaserJet 5P}

\begin{enumerate}
\item  Note: These instructions are specific to the HP LaserJet 5P running
under Windows 95. Different HP printers may have slightly different dialog
boxes, labels and options.

\item  Click the Windows Start button and choose Settings.

\item  When the Settings menu appears, choose Printers.

The Printers window displays all printers installed on your system:\newline
\FRAME{dtbpF}{2.7691in}{2.3116in}{0pt}{}{}{printerwindow.wmf}{\special%
{language "Scientific Word";type "GRAPHIC";display "PICT";valid_file
"F";width 2.7691in;height 2.3116in;depth 0pt;original-width
198.125pt;original-height 165.0625pt;cropleft "0";croptop "1";cropright
"1";cropbottom "0";filename 'PrinterWindow.wmf';file-properties "XNPEU";}}

\item  Click the right mouse button on the icon for the printer that is
printing incorrectly or use the arrow keys to select the printer.

\item  From the File menu, choose Properties.

\item  Click the Details tab to display the Details page of the HP LaserJet
5P Properties dialog box:\label{Details}\newline
\FRAME{dtbpF}{4.1442in}{4.6198in}{0pt}{}{}{printdetailsdlg.wmf}{\special%
{language "Scientific Word";type "GRAPHIC";display "PICT";valid_file
"F";width 4.1442in;height 4.6198in;depth 0pt;original-width
297.5pt;original-height 331.875pt;cropleft "0";croptop "1";cropright
"1";cropbottom "0";filename 'PrintDetailsDlg.wmf';file-properties "XNPEU";}}

\item  Click the Spool Settings button.

\item  From the Spool Settings dialog box, click the Print directly to the
printer button.

\item  Choose OK to confirm your choice and return to the Details tab sheet.

\item  Choose OK to close the HP LaserJet 5P Properties dialog box.

\item  Print your document.\medskip
\end{enumerate}

\subsection{\ Some characters don't appear in print}

Some Windows 95 users experience problems when certain characters\ that
appear on the screen don't appear in print. The problem results when
TrueType fonts haven't been downloaded correctly to the printer. The fonts
must be downloaded as bitmap soft fonts. The settings are located on the
Fonts tab sheet in the HP printer settings dialog box. Follow these
instructions to download the fonts correctly:\medskip

\subsubsection{$\blacktriangleright $\quad To download TrueType fonts
correctly}

Note: These instructions are specific to the HP LaserJet 5P running under
Windows 95. Different HP printers may have slightly different dialog boxes,
labels and options.

\begin{enumerate}
\item  Click the Windows Start button and choose Settings.

\item  When the Settings menu appears, choose Printers.\newline
The printer window displays all printers installed on your system:\newline
\FRAME{dtbpF}{2.7691in}{2.3116in}{0pt}{}{}{printerwindow.wmf}{\special%
{language "Scientific Word";type "GRAPHIC";display "PICT";valid_file
"F";width 2.7691in;height 2.3116in;depth 0pt;original-width
198.125pt;original-height 165.0625pt;cropleft "0";croptop "1";cropright
"1";cropbottom "0";filename 'PrinterWindow.wmf';file-properties "XNPEU";}}

\item  Click the icon for the printer that is printing incorrectly or use
the arrow keys to select the printer.

\item  From the File menu, choose Properties.

\item  Click the Fonts tab to display the\ Fonts page of the HP LaserJet 5P
Properties dialog box:\newline
\FRAME{dtbpF}{4.12in}{4.5947in}{0pt}{}{}{fontsdlg.wmf}{\special{language
"Scientific Word";type "GRAPHIC";display "PICT";valid_file "F";width
4.12in;height 4.5947in;depth 0pt;original-width 295.75pt;original-height
330.0625pt;cropleft "0";croptop "1";cropright "1";cropbottom "0";filename
'FontsDlg.wmf';file-properties "XNPEU";}}

\item  Click the button labeled Download TrueType fonts as bitmap soft fonts.

\item  Click OK to confirm your choice and close the Hewlett Packard
LaserJet 5P properties dialog box.

\item  Print your document.\medskip
\end{enumerate}

\subsection{\ For \ more information}

You can get more information about printing problems from the \hyperref{%
Hewlett Packard home page}{}{}{http://www.hp.com} or the \hyperref{TCI
Software Research Technical Information page}{}{}{%
http://www.tcisoft.com/techtalk/techtalk.com} on the world wide web.

If you don't have access to the Internet, you can contact technical support
by fax or by telephone numbers:

\[
\begin{tabular}{ccc}
& \textbf{Fax: (606)647-5020} &  \\ 
& \textbf{Telephone: (800) 214-2661 or (800)423-0563} & 
\end{tabular}
\]
\medskip

\subsection{$\ $Related topics}

\begin{itemize}
\item  \hyperref{Printing a document}{}{}{Printing_documents.tex}

\item  \hyperref{Printing to a file}{}{}{Print_file.tex}
\end{itemize}

\rule{0.67in}{0.01in}

\hyperref{\FRAME{itbpF}{38.875pt}{24.5pt}{6pt}{}{}{index.wmf}{\special%
{language "Scientific Word";type "GRAPHIC";maintain-aspect-ratio
TRUE;display "PICT";valid-file "F";width 38.875pt;height 24.5pt;depth
6pt;original-width 36.875pt;original-height 22.5625pt;cropleft "0";croptop
"1";cropright "1";cropbottom "0";filename 'index.wmf';file-properties
"XNPEU";}}}{}{}{index.tex}{\small \hyperref{Previewing a document}{}{}{%
Index.tex#Previewing a document}, \hyperref{Printing}{}{}{Index.tex#Printing}%
, \hyperref{Troubleshooting}{}{}{Index.tex#Troubleshooting}}

\end{document}
