Getting Technical Support

In addition to Internet Explorer Administration Kit help files, information about using Microsoft Internet Explorer Administration Kit is available from the following sources.

Microsoft TechNet is the front-line resource for fast complete answers to technical questions on Microsoft desktop and system products. Through two monthly compact discs, you get everything from crucial data on client/server and workgroup computing, systems platforms, and database products, to the latest applications support for Microsoft Windows and the Apple Macintosh. For ordering information, call your reseller or (800) 344-2121.

The Microsoft Developer Network provides in-depth information for developers. With Level 1 of the Developer Network, you get four quarterly releases of the Development Library, packed with inside information on programming for Microsoft® Windows® and Windows NT, plus other program benefits. With Level 2 of the Developer Network, you will receive all the Level 1 benefits plus quarterly releases of the Development Platform, containing the latest Windows and Windows NT Workstation operating systems and API-level software development kits (SDKs) and device development kits (DDKs) from Microsoft. For ordering information, call (800) 759-5474.

Visit the Microsoft Internet Explorer Administrator Kit home page on the Internet at http://www.microsoft.com/ie/ieak.

Microsoft Technical Support

In the event there are problems using Internet Explorer Administration Kit, please refer to the support offerings below. Microsoft’s support offerings range from no-cost and low-cost online information services (available 24 hours a day, 7 days a week) to annual support plans. Please check the Technical Support section in online Help for detailed information.

Microsoft support services are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice.

Information Services

Microsoft Technical Support Information Services provides you with easy access to the latest technical and support information for Microsoft products. You can access a variety of low and no cost Information Services 24 hours a day, 365 days a year.

Internet services (World Wide Web and FTP sites): Access the Microsoft Frequently Asked Questions, Software Library, Knowledge Base, customer-to-customer newsgroups, and other technical information on our Internet sites.

• The World Wide Web site is located at http://www.microsoft.com
• The FTP site is located at ftp.microsoft.com

The Microsoft Network (MSN) and other online services: Access the Microsoft Frequently Asked Questions, Software Library, Knowledge Base, customer-to-customer Bulletin Board Services, and other technical information on MSN and other online services. To access Microsoft services on MSN, choose Go To Other Location from the Edit menu and type MSSUPPORT.

Microsoft TechNet: CD-ROM based Microsoft TechNet is the front-line resource for fast complete answers to technical questions on Microsoft desktop and systems products. For more information or to subscribe to Microsoft TechNet, call (800) 344-2121.

Microsoft Developer Network Library (MSDN): CD-ROM based MSDN is the comprehensive source of programming information and toolkits for those who write applications for the Microsoft Windows, Windows 95, and Windows NT operating systems, or use Microsoft products for development purposes. For more information or to subscribe, call (800) 759-5474.

Microsoft Download Service (MSDL): Direct modem access to a variety of technical information is available on MSDL by dialing (206) 936-6735. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips: This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call the following FastTips numbers:

• Desktop applications: (800) 936-4100
• Development products: (800) 936-4300
• Personal Systems products: (800) 936-4200
• Business Systems: (800) 936-4400

Priority Support

Microsoft Technical Support offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, excluding holidays.

• In the United States, call (900) 555-2100; $195 per incident. Charges appear on your telephone bill.
• In the United States, call (800) 936-5900, at $195 (U.S.) per incident, billed to your VISA, MasterCard, or American Express card.
• In Canada, call (800) 668-7975 for more information.

For more information on Priority support offerings, including annual contracts, call Microsoft Technical Support Sales at (800) 936-3500.

Text Telephone

Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (206) 635-4948. In Canada, using a TT/TDD modem, dial (905) 568-9641.

Microsoft Service Advantage

Microsoft Service Advantage provides large organizations with the services and support they need to successfully plan, build, and manage mission-critical systems based on Microsoft products. Microsoft Service Advantage combines direct services from Microsoft with those from established enterprise service partners, providing a total solution that delivers real business advantage.

Direct Services

Microsoft offers the following direct services for global enterprise organizations: Enterprise Program Manager, Premier, Premier Global, Custom Consulting, Technology Consulting Blueprints, and the Microsoft Solutions Framework. All can be purchased with a single Microsoft Master Service Agreement.

An Enterprise Program Manager is an on-site, senior-level consultant who combines high-level architectural expertise with a long-term commitment and in-depth knowledge of your organization, tailoring specific guidance to the way your organization uses technology.

Premier support services help you achieve smooth, stable systems deployments with maximum uptime. Premier includes a designated support team who gets to know your technical environment and works with you to provide proactive services to help avoid problems before they occur. You also get reactive support—24-hours-a-day, 7-days-a-week direct access to senior support engineers—to minimize unplanned downtime.

Premier Global extends Premier support for multinational organizations. Premier Global helps you with worldwide systems deployment by coordinating both proactive and reactive Premier support services across country boundaries.

Custom Consulting, delivered by Microsoft Consulting Services, helps you plan, build, and manage distributed computing environments, with a strong emphasis on knowledge transfer—empowering you to become proficient with Microsoft technology. Highly skilled in client-server architecture and design, Microsoft consultants frequently serve in a project-management capacity, helping to ensure a quality implementation by working closely with both you and your third-party partners.

Technology Consulting Blueprints are predefined consulting projects around specific technology topics, such as Windows 95 and Office 95 migration planning, Microsoft Exchange planning, and Internet/Intranet application planning. These represent Microsoft Consulting Services’ best practices in areas critical to large organizations. As a result, the general requirements, deliverables, approach, and expectations are well defined in advance, with the implementation specifics tailored to each organization.

Microsoft Solutions Framework (MSF), developed from years of product development and customer experience, is a process guide for planning, building, and managing technology projects. MSF delivers a suite of concepts and reference models that help you identify effective team structures, a dynamic development and life cycle model, and flexible application architecture. It is available in facilitated training from Microsoft Solution Provider ATECs and Microsoft, and includes a CD-ROM knowledge base.

For more information on Microsoft Service Advantage, please contact your Microsoft Sales Representative or your local Microsoft Sales Office.

Product Support Worldwide

The following list contains Microsoft subsidiary offices and the countries they serve. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product. This list provides only basic technical support phone and fax numbers; other services such as BBS and sales numbers may be available. For additional subsidiary information, check the Product Support Services Worldwide section in online Help.

When you call, you should be at your computer and have the appropriate product documentation at hand.

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