CyberMedia Guard Dog(tm) Version 1.1 Trial Release Thank you for evaluating CyberMedia Guard Dog - our newest Internet privacy and security solution designed for Windows 95 users. LIMITS OF GUARD DOG SERVICE: This Trial version of Guard Dog will provide you with full functionality for a pre-determined period 30 days after first installed. After that time this version will refuse to operate and offer to remove itself from the system. If you choose to purchase the full retail version of Guard Dog, you should first remove this trial version. With today's Internet access capabilities, you can perform many of your everyday tasks, like sending mail, shopping, searching and even chatting with your friends without leaving your own house! With all that convenience, however, there is a risk that your personal information might be misused by Web sites or that files downloaded from certain Web sites might damage or destroy data on your PC. When you install Guard Dog you can configure its security features to: - Prevent your important files from being accessed by unknown or unauthorized programs. - Protect your data from being deleted or damaged by hostile ActiveX controls. - Prevent Web sites from storing cookies on your hard drive. - Remove the history of your Internet activity so that it cannot be read by other Internet sites. - Check your PC for viruses and clean or remove infected files. - Update your Internet browser and Guard Dog itself. The Update feature uses a limited version of CyberMedia Oil Change. This feature is NOT available in the Trial Release. Getting the full benefit of Guard Dog ===================================== Guard Dog relies on your Internet connection to provide its Internet security features. Unless you have an Internet provider and browser software designed for Windows 95, Guard Dog can provide only virus protection. To use all Guard Dog features, you must have an Internet connection through a local network or a modem. Some networks have an Internet connection that you can use by connecting to the network - either directly or through dial-up networking. If you don't connect through a network, your computer must have a modem installed. You can establish an Internet connection through an Internet Service Provider (ISP) such as Netcom or Earthlink. An ISP acts as a middle-man between you and the Internet. Your computer connects (using your modem) to the ISP's equipment, which in turn connects to the Internet. You may also be connected to the Internet through an online service such as America Online or CompuServe. In addition, you must also have a browser. A browser is software, such as Netscape Navigator for Windows 95 or Microsoft Internet Explorer for Windows 95, that allows you to view text and graphics and download files from web sites. America Online 3.0 for Windows 95 and CompuServe Interactive 3.0 both include browsers that are compatible with Guard Dog. Startup antivirus scan cannot run ================================= In two different cases, the Guard Dog AntiVirus scan cannot run when you boot your computer. In one case, WIN.COM has the System attribute set, which prevents programs from being executed from your AUTOEXEC.BAT file before Windows starts. This is a problem because Guard Dog AntiVirus runs from a line inserted into your AUTOEXEC.BAT file. If the System attribute is set, then Windows cannot not start after the antivirus scan has been run. In the other case, EMM386, which specifies how memory is used for DOS programs, is using the NOEMS parameter. The NOEMS parameter is not compatible with the Guard Dog AntiVirus scanner. If you see a message box during installation telling you that you cannot run the antivirus scan at startup, make one or both of the following changes to your system to enable this scan: - If the System attribute is set on WIN.COM, follow these steps to remove the attribute: 1. Right-click WIN.COM in the file list of Windows Explorer. WIN.COM is in the Windows folder. 2. Choose Properties from the shortcut menu. 3. Clear the check next to System in the Attributes section at the bottom of the Properties dialog box. 4. Click Apply and close the Properties dialog box. - If EMM386 is using the NOEMS parameter, follow these steps to remove the parameter: 1. Edit your CONFIG.SYS file using Notepad. CONFIG.SYS is in the root folder of drive C. 2. Find this line: DEVICE=C:\WINDOWS\EMM386.EXE NOEMS 3. Change the line to: DEVICE=C:\WINDOWS\EMM386.EXE RAM 4. Save the file and exit from Notepad. After you have performed either or both of these steps, add the following lines to your AUTOEXEC.BAT file: @REM *** The following line was added by CyberMedia Guard Dog. @REM Do not remove if Guard Dog is still installed. *** @Call C:\PROGRA~1\CYBERM~1\GDVCHECK.BAT If you did not install Guard Dog in the default folder, change the path of the Call statement to the correct Guard Dog path for your system. Make sure that you really have a virus ------------------------------------- Do not blame ordinary system or software problems on a virus. - Windows crashes occasionally because of application conflicts. This does not necessarily mean you have a virus. It often indicates that the program has defects, or that your system is not configured correctly. - Unexpected hard disk activity does not necessarily indicate a virus either. Windows uses hard disk-based swap files, especially when you are running programs that use a lot of memory. This causes disk accesses to occur when you do not expect them. - Files with strange names are probably not viruses. These are usually temporary files created by applications, such as Microsoft Word. Isolate the virus ----------------- Follow these steps: 1. Do not use the suspected programs or files. - If you suspect that a program is infected, DO NOT RUN the program. - If you suspect that a data file, such as a Word .DOC file or an Excel .XLS file, is infected, DO NOT OPEN the document. If you open the document, the macro virus in the file is executed. If you suspect that you have a boot sector virus, which is a virus that resides in the boot sector of your hard disk, and not in any program or document file, see "Boot virus," in the "Submitting a virus sample" section. 2. Isolate suspected files by moving them to a separate directory. Name the directory INFECTED so that you can remember not to use files in it. Your best choice might be to move the files to a floppy disk. 3. Compress the files to save disk space and put the virus in a non-executable file. Use PKZip (a shareware program available on the Net) to ZIP the suspected file. Troubleshooting ============== - If InstallShield reports error #42 or error #301 when you run the Guard Dog setup program, your temporary directory might not be configured properly. To solve this problem, delete all files in your Windows/Temp directory. - When Cookie Blocking is enabled and you visit a site that sets a cookie, if you say "No" to disallow that cookie it might still be written to your local disk. However, this cookie is NOT sent back to the requesting page, so that your privacy is still protected. - If you have Starfish Utility NetMeter installed on your system, we recommend that you disable it while Guard Dog is running. You will not be able to use the Update feature of Guard Dog if NetMeter is enabled. - If you are having intermittent problems with the Guard Dog sound effects, you might be experiencing a conflict with MagnaRAM memory management software. Disable MagnaRAM to solve this problem. - Running other Internet security products like Finjan SurfinShield, EliaShim eSafe Protect, or Norton Safe on the Web simultaneously with CyberMedia Guard Dog is not a good idea. These products have security features which could collide and cause problems. - Be sure to click the update button on the main screen often to ensure you have the latest version and most up-to-date virus protection. Copyright (c) 1997-98 CyberMedia, Inc.