Problems at this stage are almost certainly modem related. Check that your modem is connected to the computer and switched on.
Check that you do not have any fax software running in the background awaiting incoming faxes
If your modem was identified correctly, and the modem is failing to initialise, try selecting the 'standard 28,000' modem from the list instead
If you can hear your modem dialling but the login fails, you may need to change the initialisation string for your modem. This string is found in the 'modems2.ini' file in the c:\iexplore directory. A good string to try is AT&F
The Shiva PPP dialer sometimes has difficulties with PCMCIA modems. If you have such a modem (normally laptops only) you may need to call technical support.
If your modem was detected and identified correctly, try selecting the 'standard 28,800' modem instead
If the modem is failing to initialise or if it is dialling but the connection is failing you may need to change the modem initialisation string. Select modems from the control panel, then properties/connection/advanced. In the 'extra settings' box try AT&F or AT&F%C0 (thats a zero)
If you need to contact support (either by mail or phone at 0171 903 3030 or 0845 060 1000) please note the following:
When sending mail to support it is important you include as much information as possible. This cuts down on the amount of time it will take to answer your question. When you are getting an error message make sure you tell us exactly what the message is.